MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

S P J U Q F K C A B D E E F Y F T C T D
G N I D N A R B V C U S T O M E R K I E
C H K L Y I A R K B G L B E H B K S D E
O E N W Q B T N O G R A J M W K X F E C
R E L R Y H J Z W I V P Q Z T K X T R X
A D D I T I O N A L A S S I S T A N C E
P O S I T I V E M P A T H Y T R N K O X
P G P W B K I V G N I T E E R G O Y N P
R E C A P Q T E F U K H Z G H N I S F E
E N E R G E T I C O N C E R N I T G I C
C G Y V S U L P N O I S I V T N U M D T
I M P R O V E M E N T U T O C E L Z E A
A C K N O W L E D G E Q N O R T O Y N T
T P V M Z G U I D E L I N E S S S N C I
I M P R E S S I O N I I K B D I E M E O
O D E C I V R E S S S A L C D L R O W N
N Z D R B A S S U R A N C E Z G N A L S
G H L B L V A L U E S T A T E M E N T Q
Z Z O S J I U V J G A J X V E M P P L M
C N H F C S N R S F N X U Y V Y J D M F
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Answer Key for MCI Terminology

X
Y
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1# # # # # # K C A B D E E F # # # # T D
2G N I D N A R B # C U S T O M E R # I E
3C # # # # # # # # # # # # # # # # # D E
4# E # # # # # N O G R A J # # # # # E C
5# # L # # # # # # # # # # # # # # # R X
6A D D I T I O N A L A S S I S T A N C E
7P O S I T I V E M P A T H Y # # N # O X
8P # # # # # # # G N I T E E R G O # N P
9R E C A P # # # # # # # # # # N I # F E
10E N E R G E T I C O N C E R N I T # I C
11C # # # S U L P N O I S I V # N U # D T
12I M P R O V E M E N T # # # # E L # E A
13A C K N O W L E D G E # # # # T O # N T
14T # # # # G U I D E L I N E S S S # C I
15I M P R E S S I O N # # # # # I E # E O
16O # E C I V R E S S S A L C D L R O W N
17N # D R # A S S U R A N C E # G N A L S
18# # L # L V A L U E S T A T E M E N T #
19# # O # # I # # # # # # # # # # # # # #
20# # H # # # N # # # # # # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  113e
ADDITIONALASSISTANCE  116e
APPRECIATION  16s
ASSURANCE  617e
BRANDING  82w
CONCERN  910e
CONFIDENCE  196s
CREDIT  196n
CUSTOMER  102e
EMPATHY  87e
ENERGETIC  110e
EXCEED  206n
EXPECTATIONS  206s
FEEDBACK  141w
GREETING  168w
GUIDELINES  614e
HOLD  320n
ILEC  46nw
IMPRESSION  115e
IMPROVEMENT  112e
JARGON  124w
LISTENING  1616n
MERLIN  215se
POSITIVE  17e
RECAP  19e
RESOLUTION  1716n
SLANG  2017w
VALUESTATEMENT  618e
VISIONPLUS  1411w
WORLDCLASSSERVICE  1816w