MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

S G E E K C I T E G R E N E M P A T H Y
S K C J E C N E D I F N O C O N C E R N
Y P I M P R O V E M E N T N C E G U N L
F A V E O E U I V O E D T A F T N P T U
A C R R S D D S A I D Y G T G V I W N A
S E E L I I E I L Z B N G S N I T L K B
S R S I T T E O U S A E J I I N E L Q R
U E S N I D C N E L C Q L S D P E Z Z W
R M S G V E X P S S K J O S N B R N A B
A O A A E N E L T N A O V A A W G H O I
N T L A N V G U A O N K D L R P U Y S H
C S C Y O A D S T I O M O A B M I P L R
E U D J I W E V E T I H M N W Y D C Z A
G C L M S H L H M A T E J O V H E Z Y U
J H R Z S T W N E T U B K I R O L L F D
A O O M E I O G N C L I S T E N I N G E
R L W B R T N Q T E O G E I L G N V D N
G D F A P R K F X P S Z G D L S E G A N
O P S S M N C R U X E U T D N E S Q P M
N O N O I T A I C E R P P A M M C K Z G
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Answer Key for MCI Terminology

X
Y
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1# # E # # C I T E G R E N E M P A T H Y
2# # C # E C N E D I F N O C O N C E R N
3# P I M P R O V E M E N T N # # G # # #
4# A V E O E # I V # E # # A # # N # # #
5A C R R S D D S A # D # G T G # I # # #
6S E E L I I E I L # B N # S N # T # # #
7S R S I T T E O U # A # # I I # E # # #
8U E S N I # C N E L C # # S D # E # # #
9R M S # V # X P S S K # # S N # R # # #
10A O A # E # E L T N # # # A A # G # # #
11N T L # N # G U A O N # # L R # U # # #
12C S C # O # D S T I O # # A B # I # # #
13E U D # I # E # E T I # # N # # D # # #
14# C L # S # L # M A T # # O # # E # # #
15J H R # S # W # E T U # # I # # L # # #
16A O O # E # O # N C L I S T E N I N G #
17R L W # R # N # T E O # # I # # N # # #
18G D # # P # K # # P S # # D L # E # # #
19O # # # M # C # # X E # # D # E S # # #
20N # N O I T A I C E R P P A # # C # # #
Word X Y Direction
ACKNOWLEDGE  720n
ADDITIONALASSISTANCE  1410n
APPRECIATION  1420w
ASSURANCE  15s
BRANDING  1512n
CONCERN  142e
CONFIDENCE  142w
CREDIT  62s
CUSTOMER  214n
EMPATHY  141e
ENERGETIC  141w
EXCEED  710n
EXPECTATIONS  1020n
FEEDBACK  112s
GREETING  1710n
GUIDELINES  1710s
HOLD  215s
ILEC  1417se
IMPRESSION  520n
IMPROVEMENT  33e
JARGON  116s
LISTENING  1116e
MERLIN  43s
POSITIVE  53s
RECAP  27n
RESOLUTION  1120n
SLANG  99ne
VALUESTATEMENT  94s
VISIONPLUS  83s
WORLDCLASSSERVICE  316n