MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

F D E E C X E X P E C T A T I O N S E D
E T I D E R C X O Z W O X R N V Z I H C
E O P V N K N G S Q O B N O H E U X D I
D G N H I V A G I O R M R F Z E G P J T
B U G M L I T M T G L E S A I X I V H E
A S N V R N S B I N D P S Q N D F E L G
C U I A E A I B V I C H Y O G D E Y C R
K L T L M P S Q E N L O U N L N I N B E
Y P E U O L S E F E A S A T O U M N C N
H N E E T D A G W T S L N I E T T Y G E
S O R S S Z L Y A S S A S R C N J I V R
E I G T U N A V C I S S T Y N E G B O X
N S J A C K N O W L E D G E A M S C S N
I I R T Y T O V D R R N D A R E C E N B
L V M E K H I K P A V R E Z U V Z O O K
E T Q M B O T M H V I E D F S O G Z B L
D O I E I L I A Q D C C C E S R E C A P
I T B N O D D O P W E N E V A P B V R R
U I A T H W D U B M K O L J B M Z U E F
G G G M K B A P P R E C I A T I O N U L
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Answer Key for MCI Terminology

X
Y
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1F D E E C X E X P E C T A T I O N S # #
2E T I D E R C # O # W O # # # # # # # C
3E # # # N # N # S # O B N # # # # # # I
4D # # # I # A # I # R # R F # # # # # T
5B # G # L # T # T G L E # A I # # # # E
6A S N V R # S # I N D # S # N D # # # G
7C U I A E # I # V I C # # O G D E # # R
8K L T L M # S # E N L # # N L N I N # E
9# P E U O # S # # E A # A # O U # N C N
10# N E E T # A # # T S L # I E T T # G E
11S O R S S # L # # S S # S # C N # I # #
12E I G T U # A # # I S S # # N E # # O #
13N S # A C K N O W L E D G E A M # # # N
14I I # T Y # O # # R R N # # R E # # N #
15L V # E # H I # P # V R # # U V # O # #
16E # # M # O T M # # I E # # S O G # # #
17D # # E # L I A # # C C C # S R E C A P
18I # # N # D D # P # E N E # A P # # # #
19U # # T # # D # # M # O L J # M # # # #
20G # # # # # A P P R E C I A T I O N # #
Word X Y Direction
ACKNOWLEDGE  413e
ADDITIONALASSISTANCE  710n
APPRECIATION  720e
ASSURANCE  1518n
BRANDING  123se
CONCERN  1220n
CONFIDENCE  111se
CREDIT  72w
CUSTOMER  513n
EMPATHY  1120nw
ENERGETIC  2010n
EXCEED  71w
EXPECTATIONS  71e
FEEDBACK  11s
GREETING  312n
GUIDELINES  120n
HOLD  615s
ILEC  1320n
IMPRESSION  717ne
IMPROVEMENT  1620n
JARGON  1518ne
LISTENING  1013n
MERLIN  58n
POSITIVE  91s
RECAP  1617e
RESOLUTION  114se
SLANG  1111ne
VALUESTATEMENT  46s
VISIONPLUS  215n
WORLDCLASSSERVICE  111s