MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

G A P P R E C I A T I O N O S H W Y K B
S D W Q S E K M A M D N I D L O H L C F
K D D M B A P O S I T I V E I T P S K O
Z I M P R O V E M E N T H N A A A U Z T
F T S Z K G K C Q Y M G A P C X N L F D
Q I M P R E S S I O N I M E C L R P B J
W O R L D C L A S S S E R V I C E N R A
K N N E W E C N A R U S S A W M C O D S
J A F X S D Z O B Y G S U L G I X I V U
C L C B A O E I N V X S L U T G S S F T
M A I K R E L E Y C O E I E D N E I V P
B S R S N A G U C G E Z G S K I N V B G
M S L E T O N M T X N R T T C L I K V N
F I K A M E W D Q I E I N A A R L J W R
F S T J N O N L I N O O T T B E E K G X
B T M D Y G T I E N K N D E D M D D B V
J A R G O N P S N D G L Y M E A I F I A
E N Y V Z U I X U G G G C E E R U L H T
G C O N F I D E N C E E E N F L G L E Y
S E X P E C T A T I O N S T H P I Y E C
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Answer Key for MCI Terminology

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1# A P P R E C I A T I O N # # # # Y # #
2# D # # # # # # # # # # # D L O H # # #
3# D # # # # P O S I T I V E # T P S # #
4# I M P R O V E M E N T # # A A # U # #
5# T # # # # # # # # # # # P C # # L # #
6# I M P R E S S I O N # M E # # # P # #
7W O R L D C L A S S S E R V I C E N # #
8# N # E # E C N A R U S S A # # C O # #
9# A # # S D # O # # # # # L # I # I # #
10# L C B # O E # N # # # # U T # S S # #
11# A I K R # L E # C # # # E # N E I # #
12# S R S N A # U C G E # G S K I N V # #
13# S L E T O N # T X N R # T C L I # # #
14# I # A M E W D # I E I N A A R L # # #
15# S # # N O N L I N O # T T B E E # # #
16# T # # # G T I E N # N # E D M D D # #
17J A R G O N # S N D G # # M E # I # I #
18# N # # # # # # U G G # # E E R U L # T
19# C O N F I D E N C E E # N F # G # E #
20# E X P E C T A T I O N S T # # # # # C
Word X Y Direction
ACKNOWLEDGE  29se
ADDITIONALASSISTANCE  211s
APPRECIATION  21e
ASSURANCE  148w
BRANDING  410se
CONCERN  78se
CONFIDENCE  219e
CREDIT  1513se
CUSTOMER  1019nw
EMPATHY  127ne
ENERGETIC  916ne
EXCEED  1114nw
EXPECTATIONS  220e
FEEDBACK  1519n
GREETING  1719nw
GUIDELINES  1719n
HOLD  172w
ILEC  1717se
IMPRESSION  26e
IMPROVEMENT  24e
JARGON  217e
LISTENING  210se
MERLIN  1616n
POSITIVE  73e
RECAP  137ne
RESOLUTION  37se
SLANG  212se
VALUESTATEMENT  147s
VISIONPLUS  1812n
WORLDCLASSSERVICE  27e