MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

L J P A P P R E C I A T I O N I X O C B
O E H D T F P O S I T I V E E R H M O Y
W U A D S G U I D E L I N E S C M C I A
C E L I M P R O V E M E N T P C K O Z V
H V Z T X T U A V F X P E L N X L H Z C
A B W I A F G I L V I S I O N P L U S B
H G W O R L D C L A S S S E R V I C E O
V N P N A M Y P R D E E C X E A M O N J
V I I A C K N O W L E D G E S L P N E Z
B D F L I S T E N I N G E S O U R C R R
E N B A T G T I D E R C U T L E E E G P
O A H S L A N G O E N R T G U S S R E G
P R B S S N L N E E A V C N T T S N T B
D B S I H Y O T D N J I N N I A I Y I G
J L P S T G I I C K V M Y J O T O R C C
B D C T R N F E E D B A C K N E N D K Y
I L A A G N O P J P N I L R E M S U U A
O O J N O M V G P Y H T A P M E O J T Z
J H A C U S T O M E R E C A P N V M B H
X T H E X P E C T A T I O N S T T U K Z
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Answer Key for MCI Terminology

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Y
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1# # # A P P R E C I A T I O N # # # # #
2# # # D # # P O S I T I V E # # # # # #
3# # # D # G U I D E L I N E S # # # # #
4C E L I M P R O V E M E N T # # # # # #
5# # # T # # # # # # # # # # # # # # # #
6# # # I # # # # # V I S I O N P L U S #
7# G W O R L D C L A S S S E R V I C E #
8# N # N # # # # # D E E C X E A M O N #
9# I # A C K N O W L E D G E S L P N E #
10# D # L I S T E N I N G E S O U R C R #
11# N # A # # T I D E R C U # L E E E G #
12# A # S L A N G # E N R # # U S S R E #
13# R # S # # # N E E A # # # T T S N T #
14# B # I # # O T D N # # # # I A I # I #
15# # # S # G I I C # # # # # O T O # C #
16# D # T R N F E E D B A C K N E N # # #
17# L # A G N # # # # N I L R E M # # # #
18# O J N O # # # # Y H T A P M E # # # #
19# H # C U S T O M E R E C A P N # # # #
20# # # E X P E C T A T I O N S T # # # #
Word X Y Direction
ACKNOWLEDGE  49e
ADDITIONALASSISTANCE  411s
APPRECIATION  41e
ASSURANCE  168sw
BRANDING  214n
CONCERN  187s
CONFIDENCE  419ne
CREDIT  1211w
CUSTOMER  419e
EMPATHY  1618w
ENERGETIC  197s
EXCEED  158w
EXPECTATIONS  420e
FEEDBACK  716e
GREETING  1210sw
GUIDELINES  63e
HOLD  219n
ILEC  44w
IMPRESSION  177s
IMPROVEMENT  44e
JARGON  417ne
LISTENING  410e
MERLIN  1617w
POSITIVE  72e
RECAP  1119e
RESOLUTION  157s
SLANG  412e
VALUESTATEMENT  167s
VISIONPLUS  106e
WORLDCLASSSERVICE  47e