MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

D X E G D E L W O N K C A I F Y W K J H
Y E I R E C N Z V T D U D M T O B E P R
T H E M V I R M E Y D S D P O S N V R R
S G M C B V L E Z F N T I R Q E O I C A
U B X N X R A E D J V O T E C N I T L Y
L N D H I E E L C I K M I S I I T I M T
P B O X I S C C U N T E O S T L U S N G
N A K I I S X Z A E C R N I E E L O B J
O G C M T S K U F P S U A O G D O P R J
I R A P E A Z G H O X T L N R I S A A W
S E B R C L I R N O G R A J E U E Y N S
I E D O N C I C G N A L S T N G R E D F
V T E V A D N S E H N Q S L E T B J I D
Z I E E R L S R T R E X I V U M T B N O
E N F M U R Y E E E P Z S I V E E W G G
N G S E S O G D W C N P T O P R X N N H
C C G N S W V E Z R N I A B V L O D T R
O O C T A U B O X P X O N K A I M L W D
Y A R E C N E D I F N O C G V N Z O B X
P S N O I T A T C E P X E M P A T H Y X
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Answer Key for MCI Terminology

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1D # E G D E L W O N K C A I # # # # # #
2# E # # # C # # # # # U D M # # # E # #
3# # E # # I R # # # # S D P # S N V # #
4S # # C # V L E # # # T I R # E O I # #
5U # # # X R A E D # # O T E C N I T # #
6L N # # # E E L C I # M I S I I T I # #
7P # O # # S # C U # T E O S T L U S # #
8N # K I # S # # A E # R N I E E L O B #
9O G C M T S # # # P S # A O G D O P R #
10I R A P E A # # # # # T L N R I S # A #
11S E B R C L I # N O G R A J E U E # N #
12I E D O N C I C G N A L S T N G R # D #
13V T E V A D N S E # # # S # E # # # I #
14# I E E R L # R T R # # I # # M # # N #
15# N F M U R # # E E P # S # # E E # G #
16# G # E S O # # # C N P T # # R # N # #
17# # # N S W # # # # N I A # # L # D T #
18# # # T A # # # # # # O N # # I # L # #
19# # # E C N E D I F N O C G # N # O # #
20# S N O I T A T C E P X E M P A T H Y #
Word X Y Direction
ACKNOWLEDGE  131w
ADDITIONALASSISTANCE  1311s
APPRECIATION  1317nw
ASSURANCE  518n
BRANDING  198s
CONCERN  1319nw
CONFIDENCE  1319w
CREDIT  62se
CUSTOMER  121s
EMPATHY  1320e
ENERGETIC  1513n
EXCEED  66nw
EXPECTATIONS  1320w
FEEDBACK  315n
GREETING  29s
GUIDELINES  1612n
HOLD  1820n
ILEC  63se
IMPRESSION  141s
IMPROVEMENT  48s
JARGON  1311w
LISTENING  611se
MERLIN  1614s
POSITIVE  189n
RECAP  65se
RESOLUTION  1712n
SLANG  1312w
VALUESTATEMENT  64se
VISIONPLUS  113n
WORLDCLASSSERVICE  616n