MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

E N E R G E T I C B G D Z G T F K K G T
C X U R L V W C T A M O D J N U A P T Q
N O P O S I T I V E T G L G E K J C I R
A O N E D Q M U N V U D O B M E R L I N
T W V F C S E Y X O F L H R E X C E E D
S I C D I T U C R E D I T A T A O T A U
I L E C V D A L N D C X V N A E R W B U
S M O M Y S E T P A Q R N D T D E Y Y Q
S L A N G O X N I N R E K I S K M H Y O
A Z N R E C N O C O O U O N E C O T E L
L I S T E N I N G E N I S G U O T A R O
A C K N O W L E D G E S S S L K S P L Z
N X Z P T X D T B O Y S X I A V U M M A
O W O R L D C L A S S S E R V I C E R H
I M P R E S S I O N H F F E E D B A C K
T L D G N I T E E R G U I D E L I N E S
I M P R O V E M E N T T O E L K X L Z U
D E J B C O G Z B D E W G R J A R G O N
D G C X P A C E R E S O L U T I O N Z V
A P P R E C I A T I O N V J X L K I F G
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Answer Key for MCI Terminology

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1E N E R G E T I C # # # # # T # # # # #
2C X # # # # # # # # # # D # N # # # # #
3N O P O S I T I V E # # L # E # # # # #
4A # N E # # # # # # # # O B M E R L I N
5T # # F C S E # # # # # H R E X C E E D
6S # # # I T U C R E D I T A T # # # # #
7I L E C # D A L N # # # # N A # R # # #
8S # # # # # E T P A # # # D T # E Y # #
9S L A N G # # N I N R # # I S # M H # #
10A # N R E C N O C O O U # N E # O T # #
11L I S T E N I N G E N I S G U # T A # #
12A C K N O W L E D G E S S S L # S P # #
13N # # # # # # # # # # # # I A # U M # #
14O W O R L D C L A S S S E R V I C E # #
15I M P R E S S I O N # # F E E D B A C K
16T # # G N I T E E R G U I D E L I N E S
17I M P R O V E M E N T # # # # # # # # #
18D # # # # # # # # # # # # # J A R G O N
19D # # # P A C E R E S O L U T I O N # #
20A P P R E C I A T I O N # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  112e
ADDITIONALASSISTANCE  110n
APPRECIATION  120e
ASSURANCE  1513nw
BRANDING  144s
CONCERN  910w
CONFIDENCE  12se
CREDIT  86e
CUSTOMER  1714n
EMPATHY  1814n
ENERGETIC  11e
EXCEED  155e
EXPECTATIONS  11se
FEEDBACK  1315e
GREETING  1116w
GUIDELINES  1116e
HOLD  135n
ILEC  17e
IMPRESSION  115e
IMPROVEMENT  117e
JARGON  1618e
LISTENING  111e
MERLIN  154e
POSITIVE  33e
RECAP  919w
RESOLUTION  919e
SLANG  19e
VALUESTATEMENT  1514n
VISIONPLUS  1514nw
WORLDCLASSSERVICE  114e