MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

B A E E X P E C T A T I O N S T B B M A
S G Y C O N F I D E N C E E R N Q E E U
L H F N I Y G N K L E V G R E E T I N G
M Z A A R W F V A H N D U V F M B C F H
Q E S T E N J I Y Z E V I P R E R L F J
N L S S M Q O S X L Q T D H R T A I C A
Y E U I O F Q I W G I S E G R A N S I R
X V R S T B K O T S G F L H X T D T T G
D F A S S Z N N O U P S I B W S I E E O
R E N A U K B P G N L S N Q P E N N G N
Y E C L C R S L N N I O E S A U G I R K
Y D E A B M F U I K A L S L C L H N E G
F B O N L G Y S F N H L R E E A I G N X
Z A W O R L D C L A S S S E R V I C E T
H C R I M P R E S S I O N J M A F X Q I
K K J T V S Y V N R E C N O C P C S D D
C E L I M P R O V E M E N T S E A U L E
N R G D J U Y M B I B Q S N E O H T O R
M H I D O Z B W M A R C N D I X A R H C
Q P Y A P P R E C I A T I O N V C X G Y
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Answer Key for MCI Terminology

X
Y
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1# # # E X P E C T A T I O N S T # # # #
2# # # C O N F I D E N C E E # N # # # #
3# # # N # # # # # # # # G R E E T I N G
4# # A A R # # V # # # D U V # M B # # #
5# # S T E N # I # # E # I # # E R L # J
6# # S S M # O S # L # T D # # T A I C A
7# # U I O # # I W # I # E # # A N S I R
8# # R S T # # O T S # # L # # T D T T G
9# F A S S # N N O U # # I # # S I E E O
10# E N A U K # P G N L # N # P E N N G N
11# E C L C # # L # N I O E # A U G I R #
12# D E A # # # U # # A L S # C L # N E #
13# B # N # # # S # # # L R E E A # G N #
14# A W O R L D C L A S S S E R V I C E T
15# C # I M P R E S S I O N # M # # X # I
16# K # T # # # # N R E C N O C P C # D D
17C E L I M P R O V E M E N T # E A # L E
18# # # D # # # # # # # # # # E # # T O R
19# # # D # # # # # # # # # D # # # # H C
20# # # A P P R E C I A T I O N # # # # Y
Word X Y Direction
ACKNOWLEDGE  412ne
ADDITIONALASSISTANCE  410n
APPRECIATION  420e
ASSURANCE  34s
BRANDING  174s
CONCERN  1516w
CONFIDENCE  42e
CREDIT  2019n
CUSTOMER  511n
EMPATHY  1414se
ENERGETIC  1914n
EXCEED  1914sw
EXPECTATIONS  41e
FEEDBACK  29s
GREETING  133e
GUIDELINES  133s
HOLD  1919n
ILEC  417w
IMPRESSION  415e
IMPROVEMENT  417e
JARGON  206s
LISTENING  185s
MERLIN  1515nw
POSITIVE  810ne
RECAP  1514n
RESOLUTION  1514nw
SLANG  1314nw
VALUESTATEMENT  1614n
VISIONPLUS  84s
WORLDCLASSSERVICE  414e