MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

V C C O W X B H E J M W T C B D N D G S
Y T K C A B D E E F D B F U G E I U Z T
L H P W E T E N E R G E T I C E L Q J Q
D U T A A L C U S T O M E R Q C R Z N M
K A G A C S I E V I L N Q G J X E K S V
U V Y N P E V A L U E S T A T E M E N T
N I E P A M R S I F R M R M G S R X N S
O S V T Q L E S H W I G T F G N A M E N
I I I N Z N S U O M O I Z N O D P G E O
T O T E K O S R K N D F I I T E D R C I
A N I M H I S A Q E G N T B N E T E N T
I P S E Y S A N R I E U D U L D L E E A
C L O V X S L C L T L S I W F W O T D T
E U P O L E C E S O J V O D H T J I I C
R S S R O R D I S Y A N D J E O D N F E
P R C P H P L E T Q K R O C L L L G N P
P P X M M M R O T C O N C E R N I D O X
A D D I T I O N A L A S S I S T A N C E
Z A Z T A P W D L N M Z F Z O C E U E K
J G L E J H B S A G N I D N A R B K U S
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Answer Key for MCI Terminology

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1# # # # # # # # # # # # # # # D N # # #
2Y # K C A B D E E F # # # # # E I # # #
3# H P # E # E N E R G E T I C E L # # #
4# # T A # L C U S T O M E R # C R # # #
5# # G A C # I # # # # # # # J X E # # #
6# V # N P E V A L U E S T A T E M E N T
7N I E # A M R S # # # # R # # # # # # S
8O S V T # L E S # # # G T # G N # # E N
9I I I N # N S U # # O I # N O # # G E O
10T O T E # O S R # N D # I I # # D R C I
11A N I M # I S A # E G N T # # E # E N T
12I P S E # S A N R # E U # # L # # E E A
13C L O V # S L C # T L # I W # # # T D T
14E U P O # E C E S O # # O D H # # I I C
15R S # R # R D I S # # N # # E O # N F E
16P # # P # P L E # # K # # # # L L G N P
17P # # M # M R # # C O N C E R N I D O X
18A D D I T I O N A L A S S I S T A N C E
19# # # # # # W # # # # # # # # # # # E #
20# # # # # # # # # G N I D N A R B # # S
Word X Y Direction
ACKNOWLEDGE  918ne
ADDITIONALASSISTANCE  1118e
APPRECIATION  118n
ASSURANCE  86s
BRANDING  1720w
CONCERN  1017e
CONFIDENCE  1918n
CREDIT  813ne
CUSTOMER  74e
EMPATHY  78nw
ENERGETIC  73e
EXCEED  166n
EXPECTATIONS  2018n
FEEDBACK  102w
GREETING  189s
GUIDELINES  1111se
HOLD  1514se
ILEC  75nw
IMPRESSION  618n
IMPROVEMENT  418n
JARGON  146sw
LISTENING  716ne
MERLIN  176n
POSITIVE  314n
RECAP  77nw
RESOLUTION  717ne
SLANG  79nw
VALUESTATEMENT  76e
VISIONPLUS  26s
WORLDCLASSSERVICE  718n