MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

N E X P E C T A T I O N S T K P Z L U I
C C U S T O M E R E C A P N H E W B C T
G N O Z Q L M L Z W N D N E E Z E A T E
N A G N G H E T V T Y K U M E R L I N E
I T X N F E E D B A C K N E X C E E D Z
D S M Y I I C D N P L G O T J X C Q Z A
N I L E C T D N R P N K I A Q R I I C P
A S U G H D E E A H D A T T K N T F R U
R S L A N G E E N R O F U S D R E N E W
B A B T T I D E R C U J L E K E G C V K
A L I S T E N I N G E S O U B C R W I D
C A C K N O W L E D G E S L I N E Q T K
N N V C N W I F R I D O E A N O N N I O
W O R L D C L A S S S E R V I C E L S E
F I M P R E S S I O N C J B A N M X O J
T T P D G U I D E L I N E S K S P O P D
Z I M P R O V E M E N T N O G R A J L P
D D F O K N T S B G A D G W V J T O I J
R D A Y F H S U L P N O I S I V H G P X
L A P P R E C I A T I O N E C Y Y V W G
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Answer Key for MCI Terminology

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1# E X P E C T A T I O N S T # # # # # #
2# C U S T O M E R E C A P N # # # # # #
3G N O # # # # # # # # # # E # # # # # #
4N A G N # # # # # # # # # M E R L I N #
5I T # N F E E D B A C K N E X C E E D #
6D S # # I I C # # # # # O T # # C # # #
7N I L E C T D N # # # # I A # # I # # #
8A S # # # # E E A # # # T T # N T # # #
9R S L A N G # E N R # # U S # R E # E #
10B A # # T I D E R C U # L E # E G # V #
11# L I S T E N I N G E S O U # C R # I #
12# A C K N O W L E D G E S L # N E # T #
13# N # # # # # # # # # # E A # O N # I #
14W O R L D C L A S S S E R V I C E # S #
15# I M P R E S S I O N # # # # # M # O #
16# T # # G U I D E L I N E S # # P # P D
17# I M P R O V E M E N T N O G R A J L #
18# D # # # # # # # # # # # # # # T O # #
19# D # # # # S U L P N O I S I V H # # #
20# A P P R E C I A T I O N # # # Y # # #
Word X Y Direction
ACKNOWLEDGE  212e
ADDITIONALASSISTANCE  210n
APPRECIATION  220e
ASSURANCE  1413nw
BRANDING  110n
CONCERN  1614n
CONFIDENCE  22se
CREDIT  1010w
CUSTOMER  22e
EMPATHY  1714s
ENERGETIC  1714n
EXCEED  145e
EXPECTATIONS  21e
FEEDBACK  55e
GREETING  1011nw
GUIDELINES  516e
HOLD  1719ne
ILEC  27e
IMPRESSION  215e
IMPROVEMENT  217e
JARGON  1717w
LISTENING  211e
MERLIN  144e
POSITIVE  1916n
RECAP  92e
RESOLUTION  1314n
SLANG  29e
VALUESTATEMENT  1414n
VISIONPLUS  1619w
WORLDCLASSSERVICE  214e