MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

A P P R E C I A T I O N X U M D F P O G
C D O Y P M W M M P G Z N Y O J H J R O
K R D F M U E F K V I S I O N P L U S U
N D E I M P R O V E M E N T B L A U Z D
O I E D T E U H O K G O K C A B D E E F
W A L E I I M P R E S S I O N H Y Q M W
L I F R C T O Z J C D S G D X E B R K V
E J V B E X O N L L U Z R P S U B R Q I
D S T N E M E T A T S E U L A V N G Y S
G R E E T I N G C L I S T E N I N G S N
E X V G C S Q I B Z A S S U R A N C E O
Q K W O R L D C L A S S S E R V I C E I
M Y E E K G U L G N A L S C W D N O M T
X Y C N K S Q P O A C E L I A C O N P A
E A K W T X J C E H Y M J N S F G C A T
P M A O G U I D E L I N E S I T R E T C
S M M Y C U E V I T I S O P A W A R H E
P E B R A N D I N G A I W Q V K J N Y P
R J B L R E S O L U T I O N Z A C D C X
Q E E C N E D I F N O C I T E G R E N E
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Answer Key for MCI Terminology

X
Y
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1A P P R E C I A T I O N # # # # # # # #
2C D # # # # # # # # # # # # # # # # # #
3K R D # # # # # # V I S I O N P L U S #
4N D E I M P R O V E M E N T # # # # # #
5O I E D T # # # # # # # K C A B D E E F
6W # L E I I M P R E S S I O N # # # # #
7L # # R C T O # # # # # # # # # # # # #
8E # # # E X # N # # # # # # # # # # # #
9D # T N E M E T A T S E U L A V # # # S
10G R E E T I N G # L I S T E N I N G # N
11E # # # # # # # # # A S S U R A N C E O
12# # W O R L D C L A S S S E R V I C E I
13# # # E # # U L G N A L S # # # N O M T
14# # C # # S # # O # C E L I # # O N P A
15# A # # T # # # # H # # # # S # G C A T
16P # # O G U I D E L I N E S # T R E T C
17# # M # # # E V I T I S O P # # A R H E
18# E B R A N D I N G # # # # # # J N Y P
19R # # # R E S O L U T I O N # # # # C X
20# # E C N E D I F N O C I T E G R E N E
Word X Y Direction
ACKNOWLEDGE  11s
ADDITIONALASSISTANCE  1111se
APPRECIATION  11e
ASSURANCE  1111e
BRANDING  318e
CONCERN  1812s
CONFIDENCE  1220w
CREDIT  12se
CUSTOMER  812sw
EMPATHY  1912s
ENERGETIC  2020w
EXCEED  79nw
EXPECTATIONS  2020n
FEEDBACK  205w
GREETING  110e
GUIDELINES  516e
HOLD  1015nw
ILEC  1414w
IMPRESSION  66e
IMPROVEMENT  44e
JARGON  1717n
LISTENING  1010e
MERLIN  69nw
POSITIVE  1417w
RECAP  512sw
RESOLUTION  519e
SLANG  1313w
VALUESTATEMENT  169w
VISIONPLUS  103e
WORLDCLASSSERVICE  412e