MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

H E X P E C T A T I O N S T X K V E T W
S C O N F I D E N C E E G N I D N A R B
N N L G B K C U O G G R E E T I N G E O
J A R G O N P N N D E I M M A N J N P G
D T D O D G C I E C H N E E N D K L O P
P S O K N E N L A K O R A T O E C H S W
Y I W A R E W P M I L H X A I R I S I U
V S L N T O W I T I A T R T S E T O T G
X S W S N M H U N I I K C S S M E L I U
P A I K X F L N J D G L M E E O G W V I
N L C Q V O H J E Y R T R U R T R F E D
G A G G S B E R N Q H W C L P S E H E E
O N W E U E C N A R U S S A M U N W Y L
W O R L D C L A S S S E R V I C E I A I
K I L E C V I S I O N P L U S X M F B N
K T Y Z L U Z I F E E D B A C K P A E E
D I M P R O V E M E N T D E E O A I I S
S D Q J H J O U F W N T E S O H T M J U
K D W Y R R C X E Q X D C D L O H X O Y
O A P P R E C I A T I O N Z M A Y E L B
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Answer Key for MCI Terminology

X
Y
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1# E X P E C T A T I O N S T # # # # # #
2# C O N F I D E N C E E G N I D N A R B
3# N # # # # # # O G G R E E T I N G # #
4J A R G O N # N N D E # # M # # # # P #
5# T # # # G C I E C # N E E N # # # O #
6# S # # N E N L A # O R # T O # C # S #
7# I # A R E W P # I L # # A I R I # I #
8# S L N T O # # T I # T # T S E T # T G
9# S # S N # # U N # I # # S S M E # I U
10# A I K # # L # # D # # # E E O G # V I
11# L C # # O # # E # # # # U R T R # E D
12# A # # S # # R # # # # # L P S E # # E
13# N # E # E C N A R U S S A M U N # # L
14W O R L D C L A S S S E R V I C E # # I
15# I L E C V I S I O N P L U S X M # # N
16# T # # # # # # F E E D B A C K P # # E
17# I M P R O V E M E N T # E # # A # # S
18# D # # # # # # # # # # E # # # T # # #
19# D # # # # # # # # # D # D L O H # # #
20# A P P R E C I A T I O N # # # Y # # #
Word X Y Direction
ACKNOWLEDGE  212ne
ADDITIONALASSISTANCE  210n
APPRECIATION  220e
ASSURANCE  1413w
BRANDING  202w
CONCERN  102sw
CONFIDENCE  22e
CREDIT  713ne
CUSTOMER  1614n
EMPATHY  1714s
ENERGETIC  1714n
EXCEED  1714sw
EXPECTATIONS  21e
FEEDBACK  916e
GREETING  113e
GUIDELINES  208s
HOLD  1719w
ILEC  215e
IMPRESSION  1514n
IMPROVEMENT  217e
JARGON  24e
LISTENING  211ne
MERLIN  144sw
POSITIVE  194s
RECAP  123sw
RESOLUTION  314ne
SLANG  29ne
VALUESTATEMENT  1414n
VISIONPLUS  615e
WORLDCLASSSERVICE  214e