MCI Terminology

ACKNOWLEDGE
ADDITIONALASSISTANCE
APPRECIATION
ASSURANCE
BRANDING
CONCERN
CONFIDENCE
CREDIT
CUSTOMER
EMPATHY
ENERGETIC
EXCEED
EXPECTATIONS
FEEDBACK
GREETING
GUIDELINES
HOLD
ILEC
IMPRESSION
IMPROVEMENT
JARGON
LISTENING
MERLIN
POSITIVE
RECAP
RESOLUTION
SLANG
VALUESTATEMENT
VISIONPLUS
WORLDCLASSSERVICE

Here is a wordsearch of commonly used MCI terminology.

Try to find all 30 words on this board.

G V S G V Y G N X Q G D M W X R H U Z W
N A G F F U I B O K N Q N H I X N G I S
I Q A T S E E V W I U R K O Y P O L Z N
D A C N E U E G A S T D E E G E I A E O
N Z I E H C L D D E Q U E C T R T I C I
A R T M G X N P B E V E L E N S A W N T
R S E E H V A A N A L I H O C O I J E A
B X G V W C K I R O C W T C S X C M D T
K W R O E R L Q C U I K O I X E E Y I C
G J E R R R W Q T W S S D N S B R H F E
Z X N P E T I Y S N L S I J K O P K N P
T N E M E T A T S E U L A V P C P R O X
A D D I T I O N A L A S S I S T A N C E
L Q L C X C F I B Q Z A Y L V U P C U M
T E G U I D E L I N E S S R A M D M S P
C I I X S V D S L I S T E N I N G L T A
Q K D Y N O I S S E R P M I F O G V O T
A G R E E T I N G Q D W Z Q T A A T M H
E C E Q R R J A J X H T B L J X R U E Y
W O R L D C L A S S S E R V I C E Z R B
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Answer Key for MCI Terminology

X
Y
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1G # # # # # # N # # # # # # # # # # # #
2N # # # F # # # O # N # N # # # N # # S
3I # # T S E E # # I # R # O # # O # # N
4D # C N E U E G # # T D E # G # I # E O
5N # I E # C L D D E # U E C # R T # C I
6A # T M # # N P B E V # L E N # A # N T
7R # E E # # A A N A L I # O C O I J E A
8B # G V # C # I R O C W T # S X C # D T
9# # R O E # L # # U I K O I # E E # I C
10# # E R # R # # # # S S # N S # R # F E
11# # N P E # # # # # # S I # K O P # N P
12T N E M E T A T S E U L A V # C P # O X
13A D D I T I O N A L A S S I S T A N C E
14# # L # # # # # # # # # # L # # # # U M
15T E G U I D E L I N E S # # A # D # S P
16C I # # # # # # L I S T E N I N G L T A
17# # D # N O I S S E R P M I # # G # O T
18# G R E E T I N G # # # # # # # # # M H
19# # # # R # # # # # # # # # # # # # E Y
20W O R L D C L A S S S E R V I C E # R #
Word X Y Direction
ACKNOWLEDGE  1713nw
ADDITIONALASSISTANCE  1113e
APPRECIATION  1713n
ASSURANCE  1312nw
BRANDING  18n
CONCERN  178nw
CONFIDENCE  1913n
CREDIT  620nw
CUSTOMER  1913s
EMPATHY  2013s
ENERGETIC  312n
EXCEED  179nw
EXPECTATIONS  2013n
FEEDBACK  52se
GREETING  218e
GUIDELINES  315e
HOLD  2018nw
ILEC  413sw
IMPRESSION  1417w
IMPROVEMENT  413n
JARGON  176nw
LISTENING  916e
MERLIN  412ne
POSITIVE  1712nw
RECAP  410ne
RESOLUTION  1710nw
SLANG  1313se
VALUESTATEMENT  1412w
VISIONPLUS  1412nw
WORLDCLASSSERVICE  220e