positive words

ABSOLUTELY
CERTAINLY
DEFINATELY
EXCELLENT
FANTASTIC
FORTUNATELY
GUARANTEE
IMMEDIATELY
ISHALL
ITISMYPLEASURE
IWOULDBEHAPPYTO
OFCOURSE
STRAIGHTAWAY
SURE
VERYGOOD
WECAN
WEWILL

This exercise has been designed to familiarise yourself with positive words that can be used when communicating to cusotmers.

Try to find all 17 words on this board.

S Z U W B S K F R C K C P E Y A J N R P
E B L W Q W I C E B C I T S A T N A F R
Y D E R G R Y Z E X C E L L E N T L H M
L T T Y C C L X T N L R K Q Y Q F O U X
U L K E H O E J N I P R V A R U T O F R
H S F R Q F T M A I S N W M F Y Q J I B
Y N V U T C U P R L M A S E P N H Q V D
N K J S H O L I A U T D R P C D F P X P
B I J A L U O R U H W R A K D A L W X A
K R Q E U R S Q G Y Z H U P A V N I I F
O U V L O S B I L C E R T A I N L Y K R
U Q R P E E A L Q B N F J V E V L G Q E
C Z N Y P R A Z D E F I N A T E L Y B H
T M F M T H D L D K U F U S L R J K N A
V P J S S S U P A D F D P T A Y H M A E
K O U I F O R T U N A T E L Y G U R F V
K R B T W E W I L L D M X J H O F P K G
E B W I M M E D I A T E L Y M O R G B V
Z I L V B E E M X Y B D C J L D J Y Z T
Q C F D W Y U L R V R K R N Y I T G C S
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Answer Key for positive words

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # E # C I T S A T N A F #
3# # # # # # Y # E X C E L L E N T # # #
4# # # # # # L # T # # # # # Y # # O # #
5# # # E # O E # N # # # # A # # T # # #
6# # # R # F T # A # # # W # # Y # # # #
7# # # U # C U # R # # A # E P # # # # #
8# # # S # O L # A # T # # P C # # # # #
9# # # A # U O # U H # # A # # A # # # #
10# # # E # R S # G # # H # # # # N # # #
11# # # L # S B I L C E R T A I N L Y # #
12# # # P # E A L # B # # # # # V # # # #
13# # # Y # R A # D E F I N A T E L Y # #
14# # # M T H # L # # # # # # # R # # # #
15# # # S S # U # # # # # # # # Y # # # #
16# # U I F O R T U N A T E L Y G # # # #
17# R # T W E W I L L # # # # # O # # # #
18E # # I M M E D I A T E L Y # O # # # #
19# # # # # # # # # # # # # # # D # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ABSOLUTELY  712n
CERTAINLY  1111e
DEFINATELY  913e
EXCELLENT  93e
FANTASTIC  192w
FORTUNATELY  616e
GUARANTEE  910n
IMMEDIATELY  418e
ISHALL  416ne
ITISMYPLEASURE  418n
IWOULDBEHAPPYTO  1111ne
OFCOURSE  65s
STRAIGHTAWAY  415ne
SURE  415sw
VERYGOOD  1613s
WECAN  136se
WEWILL  517e