Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

P R I C E P R E M I U M L Z V R G E J D
N O L W A E Y T I L A U Q D E T I C X E
H E Z E M X I R T A M E U L A V A S X S
H C U S T O M E R L O Y A L T Y T T X I
A I T C R O S S S E L L I N G I E E E R
C F S U I O L P A A G B D Y N R U C U E
Q I W T Y L P V P F Q N C U N E L U L D
U R G Z O A L S Y E N N N A P I A R A Q
I C Q I I R E M U O E O L C P N V R V U
S A H S T R I Q B T I R Q L U S E E L A
I S J H A E F C S T E T B J F T M N A L
T R W T E F A I A P F A H E C A I T I I
I E E S O E S V L L S Z Y G H T T V T T
O M W X R R R A T E V S T Q J E E A N Y
N O Q P E E C Z P C J A B M H M F L E V
C T J P S E U R U U M X L X V E I U T G
O S O N M Z O K H W H N V U J N L E O Y
S U O E I F O B S G M Y S K E T K I P T
T C N Q I J O K S G N I V A S T S O C P
O T Z T C H R J C O R E C U S T O M E R
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1P R I C E P R E M I U M # # # # # # # D
2# # # # # # Y T I L A U Q D E T I C X E
3# E # # # X I R T A M E U L A V # S X S
4H C U S T O M E R L O Y A L T Y T T # I
5A I # C R O S S S E L L I N G I E # E R
6C F S # # # # # # A # # # Y N R U C U E
7Q I # T # L # # P # # # C U N E L U L D
8U R # # O A # S # # # N N A # I A R A Q
9I C # # # R E # # # E O L # # N V R V U
10S A # # # R I # # T I R # # # S E E L A
11I S # # A E # C S T E # B # # T M N A L
12T R # T # F # I A P # A # # # A I T I I
13I E E # # E S V L L S # # # # T T V T T
14O M # # # R R A # E V # # # # E E A N Y
15N O # # E E C # P # # A # # # M F L E #
16C T # P S E # R # # # # L # # E I U T #
17O S # N M # O # # # # # # U # N L E O #
18S U O E # F # # # # # # # # E T # # P #
19T C N # I # # # S G N I V A S T S O C #
20# T # T # # # # C O R E C U S T O M E R
Word X Y Direction
ACQUISITIONCOST  15s
BASEPROFIT  1212sw
CONSERVATIONUNITS  219ne
CORECUSTOMER  920e
COSTSAVINGS  1919w
CROSSSELLING  45e
CURRENTVALUE  186s
CUSTOMERLOYALTY  24e
CUSTOMERSACRIFICE  219n
DESIREDQUALITY  202s
EXCITEDQUALITY  202w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  25se
LAPSERATE  115sw
LIFETIMEVALUE  1717n
PERSISTENCY  416ne
POTENTIALVALUE  1918n
PRICEPREMIUM  11e
REFERRAL  614n
REINSTATEMENT  166s
VALUEMATRIX  163w