Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

T T I F O R P E S A B M E E Y R T B H E
S E C N T U G Q G P K U U U T M U B E K
O I X L O S X G R L X I L L L Q E U H S
C S A T M C H L N A W M A A A Y Z R E P
N R T H E L Q R C R R E V V Y T V Y I O
O P O I A R Y I W R A R E T O I A T M T
I A P S N B N X H E C P M N L L L I N E
T S X T S U T A P F M E I E R A U L Y N
I G R O Z S N X L E B C T R E U E A C T
S N E R A H E O D R P I E R M Q M U N I
I I M I Y F M L I U E R F U O D A Q E A
U V O C T Q E A L T N P I C T E T D T L
Q A T A X X T P Q I A F L Y S R R E S V
C S S L X P A S F U N V N A U I I T I A
A T U V R R T E Y O H G R X C S X I S L
W S C A M X S R A N F A O E X E E C R U
L O E L U O N A Q K G H J W S D M X E E
Y C R U R F I T E O V U Z X W N P E P R
Z C O E W C E E X W S N M A M B O P N F
V E C I F I R C A S R E M O T S U C Y T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1T T I F O R P E S A B M E E Y # # # # #
2S E # # # # # # # # # U U U T # # # # #
3O # X # # # # # # L # I L L L # # # # #
4C S # T # # # # # A # M A A A Y # # # P
5N R T H E # # # # R # E V V Y T V Y # O
6O # O I # R # # # R # R E T O I A T # T
7I # # S N # N # # E # P M N L L L I # E
8T S # T S U T A # F # E I E R A U L Y N
9I G R O # S N # L E # C T R E U E A C T
10S N E R # # E O # R # I E R M Q M U N I
11I I M I # # M L I # E R F U O D A Q E A
12U V O C # # E A L T # P I C T E T D T L
13Q A T A # # T P # I A # L # S R R E S V
14C S S L # # A S # # N V # A U I I T I A
15A T U V # # T E # # # G R # C S X I S L
16# S C A # # S R # # # # # E # E # C R U
17# O E L # # N A # # # # # # S D M X E E
18# C R U # # I T # # # # # # # N # E P #
19# # O E # # E E # # # # # # # # O # N #
20# E C I F I R C A S R E M O T S U C # T
Word X Y Direction
ACQUISITIONCOST  115n
BASEPROFIT  101w
CONSERVATIONUNITS  1820nw
CORECUSTOMER  320n
COSTSAVINGS  218n
CROSSSELLING  14se
CURRENTVALUE  1412n
CUSTOMERLOYALTY  1515n
CUSTOMERSACRIFICE  1820w
DESIREDQUALITY  1616n
EXCITEDQUALITY  1818n
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  46s
LAPSERATE  811s
LIFETIMEVALUE  1313n
PERSISTENCY  1918n
POTENTIALVALUE  204s
PRICEPREMIUM  1212n
REFERRAL  1010n
REINSTATEMENT  720n
VALUEMATRIX  175s