Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

Z F M U I M E R P E C I R P C D R J M B
G L R E I N S T A T E M E N T I B T T T
A M X P E R S I S T E N C Y S Y S X N K
C D E S I R E D Q U A L I T Y O G E N E
G E F C O S T S A V I N G S C Y M F E A
P A J U I S H S W P V M X N H E Q E D H
O Y U S L F X Y U E Q L O Z C P B U G S
T T L T A H I S T O R I C A L V A L U E
E I C O R Z L R H G T E L Q A S S A R U
N L O M R Z C I C I T P O L R Q E V E L
T A W E E G L T S A E K U C A X P E M A
I U J R F F D I R R S E W I E M R M O V
A Q R L E I U E L H M R O S B D O I T T
L D I O R Q S A Z A P H E I H C F T S N
V E N Y C P N P T R W D C M E J I E U E
A T K A A R W R D O T A H Q O A T F C R
L I O L E C I J S B L F C M H T P I E R
U C T T L X W H W C M F X Q F V S L R U
E X X Y U G N I L L E S S S O R C U O C
M E S T I N U N O I T A V R E S N O C M
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # M U I M E R P E C I R P # # # # # #
2# # R E I N S T A T E M E N T # # T # T
3# # # P E R S I S T E N C Y # # S # N #
4# D E S I R E D Q U A L I T Y O # E # #
5# # # C O S T S A V I N G S C # M # # #
6P # # U I # # # # # # # # N # E # E # #
7O Y # S L F # # # # # # O # C # B U # #
8T T # T A H I S T O R I C A L V A L U E
9E I # O R # # R # # T E L # A # S A R U
10N L # M R # # # C I T P # L # # E V E L
11T A # E E # # # S A E # U # # # P E M A
12I U # R F # # I R R S E # # # # R M O V
13A Q # L E # U E L # M R # # # # O I T T
14L D # O R Q S A # A # # E # # # F T S N
15V E # Y C P N # T # # # # M # # I E U E
16A T # A A R # R # # # # # # O # T F C R
17L I # L E # I # # # # # # # # T # I E R
18U C # T # X # # # # # # # # # # S L R U
19E X X Y # G N I L L E S S S O R C U O C
20# E S T I N U N O I T A V R E S N O C #
Word X Y Direction
ACQUISITIONCOST  416ne
BASEPROFIT  178s
CONSERVATIONUNITS  1920w
CORECUSTOMER  1920n
COSTSAVINGS  45e
CROSSSELLING  1719w
CURRENTVALUE  2019n
CUSTOMERLOYALTY  45s
CUSTOMERSACRIFICE  1920nw
DESIREDQUALITY  34e
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  78e
LAPSERATE  417ne
LIFETIMEVALUE  1818n
PERSISTENCY  43e
POTENTIALVALUE  16s
PRICEPREMIUM  141w
REFERRAL  514n
REINSTATEMENT  32e
VALUEMATRIX  168sw