Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

R B U S A T Y T I L A U Q D E T I C X E
H N L T Y T L A Y O L R E M O T S U C E
P R H I S T O R I C A L V A L U E I X M
R P D N P Y O S B R W H E A H T F T L H
I P C U E T U U V C Q I P M I I E E E T
C O U N R I U O H U H S L F R R E C S O
E T R O S L K O L Y E A O C N E Y O G V
P E R I I A J R P R R R A A E I C L N Q
R N E T S U G O A R P S L B O N O I I V
E T N A T Q Y T E E R R Q C O S R F L A
M I T V E D E F S E E P O I S T E E L L
I A V R N E E A M P B S T L X A C T E U
U L A E C R B O L E T I H Q E T U I S E
M V L S Y I T A S S S H U E B E S M S M
L A U N S S C Z A I Z X L X P M T E S A
I L E O U E V V U S G O C G L E O V O T
U U N C M D I Q T S Z F M I R N M A R R
X E L E H N C Z G U T S A U Y T E L C I
L M N L G A Q P F C U X N H F M R U K X
V T B S A X T T T I B C A M S O A E D T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # S # # Y T I L A U Q D E T I C X E
2# # # T Y T L A Y O L R E M O T S U C E
3P # H I S T O R I C A L V A L U E I X #
4R # # N P Y # # # # # # # A # T F T # #
5I P C U E T # # # # # # P # I I E # # T
6C O U N R I # # # # # S L F R R # # S #
7E T R O S L # # # # E A O C N E # O G #
8P E R I I A # # # R R R A A # I C L N #
9R N E T S U # # A R P S L # # N O I I V
10E T N A T Q # T E E R R # C O S R F L A
11M I T V E D E F S E E # O I # T E E L L
12I A V R N E E A M P # S T # # A C T E U
13U L A E C R B O L # T I # # # T U I S E
14M V L S Y I T A # S S # # # # E S M S M
15# A U N # S C # A I # # # # # M T E S A
16# L E O U E # V U # # # # # # E O V O T
17# U # C M D I Q # # # # # # # N M A R R
18# E # E # N C # # # # # # # # T E L C I
19# # N # G A # # # # # # # # # # R U # X
20# T # S # # # # # # # # # # # # # E # #
Word X Y Direction
ACQUISITIONCOST  619ne
BASEPROFIT  812ne
CONSERVATIONUNITS  417n
CORECUSTOMER  178s
COSTSAVINGS  1410sw
CROSSSELLING  1918n
CURRENTVALUE  35s
CUSTOMERLOYALTY  192w
CUSTOMERSACRIFICE  417ne
DESIREDQUALITY  616n
EXCITEDQUALITY  201w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  43e
LAPSERATE  153sw
LIFETIMEVALUE  188s
PERSISTENCY  54s
POTENTIALVALUE  25s
PRICEPREMIUM  13s
REFERRAL  613ne
REINSTATEMENT  166s
VALUEMATRIX  209s