Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

H A W X N Y A H E S O Z E E P Q M W I E
E C T I S B P P U T H R T C O M U D V T
U Q E R E X P P L I L T A I K H H S N Y
L U L T Y T B E A N V D R F X T J E S T
A I X A T N C R V U F L E I O Q M T G L
V S V M I E R S E N G U S R H E K H N A
T I C E L M O I M O R C P C C S E I I Y
N T P U A E S S I I E Z A A O P U S V O
E I H L U T S T T T Y N L S R R L T A L
R O A A Q A S E E A N P V R E I A O S R
R N V V D T E N F V E D B E C C V R T E
U C Q K E S L C I R S Y A M U E L I S M
C O V N T N L Y L E G J S O S P A C O O
Z S Q X I I I A Z S M F E T T R I A C T
P T H R C E N V L N A E P S O E T L X S
G Y O C X R G P I O S R R U M M N V B U
B O R T E M K X Q C T Y O C E I E A T C
X A N T Y V H L A R R E F E R U T L R M
Y S X C N B X N I X B G I S I M O U O C
D E S I R E D Q U A L I T Y S K P E X E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# A # X # # # # E S # # E E # # # # # #
2E C # I # # # # U T # # T C # # # # # T
3U Q # R # # # P L I # # A I # # # # N Y
4L U # T Y T # E A N # # R F # # # E S T
5A I # A T N C R V U # # E I # # M # G L
6V S # M I E R S E N # # S R # E # H N A
7T I # E L M O I M O # # P C C # E I I Y
8N T # U A E S S I I # # A A O P U S V O
9E I # L U T S T T T # # L S R R L T A L
10R O # A Q A S E E A # P # R E I A O S R
11R N # V D T E N F V E # B E C C V R T E
12U C # # E S L C I R # # A M U E L I S M
13C O # # T N L Y L E # # S O S P A C O O
14# S # # I I I A # S # # E T T R I A C T
15# T # # C E N # # N # # P S O E T L # S
16# # # # X R G # # O # # R U M M N V # U
17# # # # E # # # # C # # O C E I E A # C
18# # # T # # # L A R R E F E R U T L # #
19# # X # # # # # # # # # I # # M O U # #
20D E S I R E D Q U A L I T Y # # P E # #
Word X Y Direction
ACQUISITIONCOST  21s
BASEPROFIT  1312s
CONSERVATIONUNITS  1017n
CORECUSTOMER  157s
COSTSAVINGS  1914n
CROSSSELLING  75s
CURRENTVALUE  113n
CUSTOMERLOYALTY  2017n
CUSTOMERSACRIFICE  1417n
DESIREDQUALITY  220e
EXCITEDQUALITY  517n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  187s
LAPSERATE  139n
LIFETIMEVALUE  913n
PERSISTENCY  83s
POTENTIALVALUE  1720n
PRICEPREMIUM  168s
REFERRAL  1518w
REINSTATEMENT  616n
VALUEMATRIX  411n