Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

R E M O T S U C E R O C A F Y G H K Y L
G T V V A L U E M A T R I X T I V H H I
G N N C O N S E R V A T I O N U N I T S
L G I E U H M D Y D E C I B E Y K S Y T
C N S L M S W F D X Y C E L M H T T T E
E O J D L E T M R R C K T A E L I O L Y
U H S F E E C O R L P X A R T T F R A T
L A X T A S S A M Y N M R R A L O I Y I
A T H N S C I S L E V S E E T H R C O L
V C Q J G A I R S P R Y S F S T P A L A
L G C D I D V O E O E S P E N N E L R U
A I T I Z D L I W D R R A R I A S V E Q
I W A M X T Q P N H Q C L C E T A A M D
T Y H E Y Q T W A G T U K A R P B L O E
N V F E X S E Y E I S C A Q N I C U T T
E E U L A V E M I T E F I L U R F E S I
T K M U I M E R P E C I R P I H E I U C
O Z O P E R S I S T E N C Y E T I T C X
P E F F E U L A V T N E R R U C Y D X E
T S O C N O I T I S I U Q C A S I L P E
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1R E M O T S U C E R O C # # # # # # # #
2G T # V A L U E M A T R I X T # # H # #
3# N N C O N S E R V A T I O N U N I T S
4# # I E U # # # # # # # # # E # # S Y #
5C # # L M S # # # # # # E L M # T T T #
6E O # D L E T # # # # # T A E # I O L Y
7U # S # E E C O # # # # A R T # F R A T
8L # # T # S S A M # # # R R A # O I Y I
9A # # # S # I S L E # # E E T # R C O L
10V # # # # A # R S P R # S F S # P A L A
11L # # # # # V # E O E S P E N # E L R U
12A # # # # # # I # D R R A R I # S V E Q
13I # # # # # # # N # Q C L C E # A A M D
14T # # # # # # # # G # U # A R # B L O E
15N # # # # # # # # # S # A # N I # U T T
16E E U L A V E M I T E F I L # R F E S I
17T # M U I M E R P E C I R P I # E I U C
18O # # P E R S I S T E N C Y # T # T C X
19P # # # E U L A V T N E R R U C Y # X E
20T S O C N O I T I S I U Q C A # # # # E
Word X Y Direction
ACQUISITIONCOST  1520w
BASEPROFIT  1713n
CONSERVATIONUNITS  43e
CORECUSTOMER  121w
COSTSAVINGS  15se
CROSSSELLING  1213nw
CURRENTVALUE  1619w
CUSTOMERLOYALTY  1918n
CUSTOMERSACRIFICE  43se
DESIREDQUALITY  57se
EXCITEDQUALITY  2019n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  183s
LAPSERATE  1313n
LIFETIMEVALUE  1416w
PERSISTENCY  418e
POTENTIALVALUE  119n
PRICEPREMIUM  1417w
REFERRAL  1412n
REINSTATEMENT  1514n
VALUEMATRIX  42e