Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

J M U I M E R P E C I R P Y Y L R D D W
K Y T L A Y O L R E M O T S U C V G C T
U N T I C O R E C U S T O M E R C R N C
B U S F Q T W I P J N Q E T F X O E O U
E X I E U N T B E L Z A U E T V M N M S
U R A T I E I O T A W U L A Q E S A N T
L Y U I S M F U A R V R A O C E T M I O
A T M M I E O W R R O D V A R C Y S W M
V I S E T T R X E E Q L L V O U C G L E
L L B V I A P W S F M P A A S R N N L R
A A N A O T E R P E E T C L S R E I O S
I U W L N S S F A R I Q I U S E T V P A
T Q U U C N A M L O Z S R E E N S A U C
N D B E O I B A N A O T O M L T I S V R
E E V B S E N U Y G P Y T A L V S T M I
T T U W T R N K O N H C S T I A R S W F
O I X J E I U T H D Q N I R N L E O D I
P C U T T L J T A C O E H I G U P C S C
D X X S K E A A B L I M H X V E N D B E
D E S I R E D Q U A L I T Y Q L G S K Y
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# M U I M E R P E C I R P # # # # # # #
2# Y T L A Y O L R E M O T S U C # # # T
3# # # I C O R E C U S T O M E R # # N C
4# # # F Q T # # # # # # E # # # # E O U
5E # # E U N T # E L # # U # # # M N # S
6U # # T I E I # T A # # L # # E S # # T
7L Y # I S M F # A R # # A # C E # # # O
8A T # M I E O # R R # # V A R C Y S # M
9V I # E T T R # E E # # L V O U C G # E
10L L # V I A P # S F # P A A S R N N # R
11A A # A O T E # P E E T C L S R E I # S
12I U # L N S S # A R I # I U S E T V # A
13T Q # U C N A # L O # # R E E N S A # C
14N D # E O I B A N # # # O M L T I S # R
15E E # # S E N U # # # # T A L V S T # I
16T T # # T R N # # # # # S T I A R S # F
17O I # # E I # # # # # # I R N L E O # I
18P C # T T # # # # # # # H I G U P C # C
19# X X S # # # # # # # # # X # E # # # E
20D E S I R E D Q U A L I T Y # # # # # #
Word X Y Direction
ACQUISITIONCOST  52s
BASEPROFIT  713n
CONSERVATIONUNITS  203sw
CORECUSTOMER  53e
COSTSAVINGS  1818n
CROSSSELLING  157s
CURRENTVALUE  168s
CUSTOMERLOYALTY  162w
CUSTOMERSACRIFICE  203s
DESIREDQUALITY  220e
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1317n
LAPSERATE  913n
LIFETIMEVALUE  42s
PERSISTENCY  1718n
POTENTIALVALUE  118n
PRICEPREMIUM  131w
REFERRAL  1012n
REINSTATEMENT  616n
VALUEMATRIX  149s