Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

H B M Y I V A L U E M A T R I X G F G D
Z S T I N U N O I T A V R E S N O C Y E
R E T C U R R E N T V A L U E B Q R X S
T S O C N O I T I S I U Q C A X R T D I
F T M Y T I L A U Q D E T I C X E U A R
Z C K T N E M E T A T S N I E R M O S E
L B Z S G N I V A S T S O C N E O M T D
B B R S F T I F O R P E S A B F T U A Q
E U L A V E M I T E F I L J C E S I J U
X E Q X B G U T G M D R N D N R U M W A
B Y I N K G N I L L E S S S O R C E U L
G B V H G I O M B P A I L R H A E R B I
E T A R E S P A L U Q T C C O L R P G T
N P T P D Q K A R M G G Q D R W O E Y Y
E C I F I R C A S R E M O T S U C C E J
Q Q E O G E M S D G H J K R P C A I P T
K V X D M Q S G Z Y C N E T S I S R E P
Q J T E E U L A V L A I T N E T O P N S
C F N G J H I S T O R I C A L V A L U E
I T W D C U S T O M E R L O Y A L T Y P
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # V A L U E M A T R I X # # # D
2# S T I N U N O I T A V R E S N O C # E
3# # # C U R R E N T V A L U E # # # X S
4T S O C N O I T I S I U Q C A # R T # I
5# # # Y T I L A U Q D E T I C X E # # R
6# # # T N E M E T A T S N I E R M # # E
7# # # S G N I V A S T S O C N E O M # D
8# # # # # T I F O R P E S A B F T U # Q
9E U L A V E M I T E F I L # # E S I # U
10# # # # # # # # # # # R # # # R U M # A
11# # # # # G N I L L E S S S O R C E # L
12# # # # # # # # # P # # # # # A E R # I
13E T A R E S P A L # # # # # # L R P # T
14# # # # # # # A # # # # # # # # O E # Y
15E C I F I R C A S R E M O T S U C C # #
16# # # # # E # # # # # # # # # # # I # #
17# # # # M # # # # Y C N E T S I S R E P
18# # # E E U L A V L A I T N E T O P # #
19# # N # # H I S T O R I C A L V A L U E
20# T # # C U S T O M E R L O Y A L T Y #
Word X Y Direction
ACQUISITIONCOST  154w
BASEPROFIT  148w
CONSERVATIONUNITS  182w
CORECUSTOMER  1715n
COSTSAVINGS  147w
CROSSSELLING  1711w
CURRENTVALUE  43e
CUSTOMERLOYALTY  520e
CUSTOMERSACRIFICE  1715w
DESIREDQUALITY  202s
EXCITEDQUALITY  175w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  719e
LAPSERATE  913w
LIFETIMEVALUE  139w
PERSISTENCY  2017w
POTENTIALVALUE  1818w
PRICEPREMIUM  1818n
REFERRAL  166s
REINSTATEMENT  166w
VALUEMATRIX  61e