Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

V V T I F O R P E S A B W O Y C G T E I
D E S I R E D Q U A L I T Y T K N V E Q
X C X W W P H G B L D U J D L Y I A U T
F I O T Q V S E Q A Y G B K A T L L L S
H F J N E R U H H R R S E B Y I L U A O
E I X C S R D T O R J R T Z O L E E V C
U R S E O E N R V E A J A B L A S M T N
L C E T U S R A R F C J R O R U S A N O
A A O I O L T V L E P P E I E Q S T E I
V S J R N R A S A R V X S M M D O R R T
L R H P E S I V A T E V P H O E R I R I
A E I V C C T C E V I P A L T T C X U S
I M V H G C U A A M I O L Z S I B W C I
T O N U K D G S T L I N N A U C R N Z U
N T G E P M Q D T E V T G U C X P N I Q
E S G P B Y U N Y O M A E S N E F P A C
T U T Y S V N A K D M E L F A I M G X A
O C O K E F K E S R U E N U I Q T E V W
P R I C E P R E M I U M R T E L K S N E
Y C N E T S I S R E P R V K W Y H E U T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # T I F O R P E S A B # # Y # G # # #
2D E S I R E D Q U A L I T Y T # N V E #
3# C X # # # # # # L # # # # L Y I A U T
4# I O T # # # # # A # # # # A T L L L S
5H F # N E # # # # R # # E # Y I L U A O
6E I # C S R # # # R # # T # O L E E V C
7U R S E O E N # # E # # A # L A S M T N
8L C E T U S R A # F # # R # R U S A N O
9A A O I O L T V L E # # E # E Q S T E I
10V S # R N R A S A R # # S # M D O R R T
11L R # # E S I V A T E # P # O E R I R I
12A E # # # C T C E V I P A # T T C X U S
13I M # # # # U A A M I O L # S I # # C I
14T O # # # # # S T L I N N A U C # # # U
15N T # # # # # # T E V T G U C X # # # Q
16E S # # # # # # # O M A E S N E # # # C
17T U # # # # # # # # M E L F # I M # # A
18O C # # # # # # # # # E N U I # T E # #
19P R I C E P R E M I U M R T E L # S N #
20Y C N E T S I S R E P # # # # # # # # T
Word X Y Direction
ACQUISITIONCOST  2017n
BASEPROFIT  111w
CONSERVATIONUNITS  23se
CORECUSTOMER  28se
COSTSAVINGS  46se
CROSSSELLING  1712n
CURRENTVALUE  1913n
CUSTOMERLOYALTY  1515n
CUSTOMERSACRIFICE  218n
DESIREDQUALITY  22e
EXCITEDQUALITY  1616n
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  26se
LAPSERATE  1313n
LIFETIMEVALUE  1619nw
PERSISTENCY  1120w
POTENTIALVALUE  119n
PRICEPREMIUM  119e
REFERRAL  1010n
REINSTATEMENT  27se
VALUEMATRIX  182s