Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S T I N U N O I T A V R E S N O C U D D
D Y E B A N O S B V D S E L L U H B G E
M T U E R C H Y K A Z E I F S W M G X S
M L L G E R Q G C L S T T T E U A T N I
L A A T U U T U Z R D E O A I R E F B R
I Y V O N F L B I M O M P M R R R R B E
F O L A N E B A H S E S E R N E R A T D
E L A T L B M R V R I R S A O E S W L Q
T R C P S U F E S L P T L S M F N P W U
I E I D X F E A T E A R I O E G I Y A A
M M R C J J C M C A E I T O C L H T J L
E O O W I R H I A P T S T U N L L F T I
V T T H I R R Q L T U S B N W C N I R T
A S S F N P J A D C R A N O E D O O N Y
L U I O L T C S E G N I T I G T I S G G
U C H C J E S R Y F Q L X P E E O W T A
E W T B M B O Y C N E T S I S R E P W B
T S H E X C I T E D Q U A L I T Y D I S
Y V N U A R Y T E U L A V T N E R R U C
N T Q Z S Q Z S G N I V A S T S O C W Y
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1S T I N U N O I T A V R E S N O C # # D
2# Y E # A # # # B # # # E # # U # # # E
3# T U # # C # # # A # E # F S # M # X S
4# L L # E # Q # C # S # T T E U # T # I
5L A A T # U # U # R # E O A I R E # # R
6I Y V # N # L # I # O M P M R R R # # E
7F O L A # E # A # S E S E R N E R A # D
8E L A # L # M # V R I R S A O E S # L Q
9T R C # # U # E S L P T L S M F # P # U
10I E I # # # E A T E A R I O E # I # A A
11M M R # # # C M C A E I T O # L # T # L
12E O O # # R # I A P T S T # N # L # # I
13V T T # I # R # L T U S # N # C # I # T
14A S S F # P # A # C R # N # E # O # N Y
15L U I # # # C # E # # I # I # T # S # G
16U C H # # E # R # # # # X # E # O # T #
17E # # # M # O Y C N E T S I S R E P # #
18# # # E X C I T E D Q U A L I T Y # # #
19# # N # # # # # E U L A V T N E R R U C
20# T # # # # # S G N I V A S T S O C # #
Word X Y Direction
ACQUISITIONCOST  52se
BASEPROFIT  101se
CONSERVATIONUNITS  171w
CORECUSTOMER  618ne
COSTSAVINGS  1820w
CROSSSELLING  94se
CURRENTVALUE  2019w
CUSTOMERLOYALTY  216n
CUSTOMERSACRIFICE  171sw
DESIREDQUALITY  202s
EXCITEDQUALITY  418e
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  315n
LAPSERATE  2011nw
LIFETIMEVALUE  15s
PERSISTENCY  1817w
POTENTIALVALUE  1817nw
PRICEPREMIUM  614ne
REFERRAL  121se
REINSTATEMENT  1617nw
VALUEMATRIX  36se