Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

F P K N Q W C U R R E N T V A L U E C N
G U Y R P R I C E P R E M I U M B E N T
Q H X K D O N Y C N E T S I S R E P N L
C O E I Y Y T I L A U Q D E R I S E D I
U O S U E A B E A A T J A H Y D M B M F
S E N A L C C E N I P V J T T E H Q A E
T V R S E A T Q F T A S L O C Q X A T T
O I G J E B V O U L I A E A H V B N E I
M K D N A R R L U I Y A L R R O E O S M
E M V S I P V E A O S P L E A M D G Z E
R J Z M E L M A L C E I M V E T N K R V
S B R S X A L R T R I O T T A I E F S A
A O A E T A E E L I T R A I V L K U N L
C B P R F M R A S S O T O A O D U O X U
R J I N O E N Y U S S N S T N N L E I E
I X O T N R R C V N S T U V S L C R O S
F J S J E X E R I S S O O N R I T O S W
I U Y T R R W E A O L E R O I L H N S I
C M X D O Y R U C L P S F C E T D G V T
E E X C I T E D Q U A L I T Y Z S Q F P
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # C U R R E N T V A L U E # #
2# # # # P R I C E P R E M I U M # # # T
3# # # # # O # Y C N E T S I S R E P N L
4C # E # # Y T I L A U Q D E R I S E D I
5U O # U # A # E # A T # # # Y # M # # F
6S # N # L # C # N I P V # T # E # # # E
7T # # S # A # Q F T A S L # C # # # T T
8O # G # E # V O U L I A E A # # # N # I
9M # # N # R R L U I Y A L R R # E # S M
10E # # # I P V E A O S P L E A M # G # E
11R # # # E L M A L C E I M V E T N # # V
12S # R S # A L R T R I O T T A I E # # A
13A # A E T # E E L I T R A I V L # # # L
14C B # R F M # A S S O T O A O # U # # U
15R # I # O E N # U S S N S T # N # E # E
16I X # T # R R C # N S T U # S # C # # #
17F # S # E # E R I # S O # N # I # O # #
18I U # T # R # E A O # # R # I # H # S #
19C # X # O # R # C L # # # C # T # # # T
20E E X C I T E D Q U A L I T Y # S # # #
Word X Y Direction
ACQUISITIONCOST  65se
BASEPROFIT  113ne
CONSERVATIONUNITS  14se
CORECUSTOMER  420ne
COSTSAVINGS  919ne
CROSSSELLING  1419nw
CURRENTVALUE  71e
CUSTOMERLOYALTY  119ne
CUSTOMERSACRIFICE  14s
DESIREDQUALITY  184w
EXCITEDQUALITY  220e
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  1617nw
LAPSERATE  94se
LIFETIMEVALUE  203s
PERSISTENCY  183w
POTENTIALVALUE  52se
PRICEPREMIUM  52e
REFERRAL  312se
REINSTATEMENT  719ne
VALUEMATRIX  126sw