Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

H D U S A H L I F E T I M E V A L U E E
G E P Y T A I A R E M O T S U C E R O C
T S X F H I S T O R I C A L V A L U E I
K I Y T K L N C V G E B E D D Y Z A M F
T R C N E B R U O F B O R N B F T Y U I
V E N G O R E I N S T A T E M E N T I R
V D E U H I N U M O T L S T H Q X P M C
Q Q T A R W Z A L W I S A E E G O O E A
Q U S M U T N U L A R T A R P C I Z R S
L A I G B Z I A E R V W A V R R J L P R
I L S P P W V Q S I E L Y V I E O J E E
Q I R Q F U X D M Z Q P A I R N F F C M
T T E D E T A R E S P A L I E E G E I O
N Y P S T Q V N A T J Y X A T B S S R T
Y T L A Y O L R E M O T S U C N W N P S
I P Y T I L A U Q D E T I C X E E S O U
G N I L L E S S S O R C R D K X M T K C
G P C Q M U C U R R E N T V A L U E O M
Z N V A L U E M A T R I X W S E I A N P
O T A C Q U I S I T I O N C O S T J B T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D # S # # L I F E T I M E V A L U E E
2# E # # T # # # R E M O T S U C E R O C
3# S X # H I S T O R I C A L V A L U E I
4# I Y T # # N C # # # # # # # # # # M F
5# R C # E # # U O # B # # # # # # # U I
6# E N # # R E I N S T A T E M E N T I R
7# D E # # # N U # O T L S # # # # # M C
8# Q T # # # # A L # I S A E # # # # E A
9# U S # # # # # L A # T A R P # # # R S
10# A I # # # # # # R V # A V R R # # P R
11# L S # # # # # # # E L # V I E O # E E
12# I R # # # # # # # # P A # R N F F C M
13# T E # E T A R E S P A L I # E G E I O
14# Y P # # # # # # # # # # A T # S S R T
15Y T L A Y O L R E M O T S U C N # N P S
16# # Y T I L A U Q D E T I C X E E # O U
17G N I L L E S S S O R C # # # # M T # C
18# # # # # # C U R R E N T V A L U E O #
19# # V A L U E M A T R I X # # # # # N P
20# # A C Q U I S I T I O N C O S T # # T
Word X Y Direction
ACQUISITIONCOST  320e
BASEPROFIT  126se
CONSERVATIONUNITS  2017nw
CORECUSTOMER  202w
COSTSAVINGS  84se
CROSSSELLING  1217w
CURRENTVALUE  718e
CUSTOMERLOYALTY  1515w
CUSTOMERSACRIFICE  2017n
DESIREDQUALITY  22s
EXCITEDQUALITY  1616w
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  63e
LAPSERATE  1313w
LIFETIMEVALUE  71e
PERSISTENCY  314n
POTENTIALVALUE  2019nw
PRICEPREMIUM  1915n
REFERRAL  1914nw
REINSTATEMENT  66e
VALUEMATRIX  319e