Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

G S T I N U N O I T A V R E S N O C N D
C P O E E U L A V T N E R R U C U U S E
R R M U C I N Y O V V I J A O S X S X S
O I K L T D S J O U L P Z S T E T T Y I
S C R A I Y R O J A S M T O E S E O C R
S E E V F F N M R Z V S M Q O R X M N E
S P M L O N E R C A A E S C N E C E E D
E R O A R R E T L V R K N A B I I R T Q
L E T C P F R U I S H O L U L N T L S U
L M S I E U E N A M I R B E W S E O I A
I I U R S M G C L T E O U A F T D Y S L
N U C O A S R U I P G V M L D A Q A R I
G M E T B I M S L B F R A V L T U L E T
A P R S F U I A D L P F K L O E A T P Y
O I O I H U C C K K Z J T M U M L Y L X
X M C H Q E T Y W D A Y X A S E I L F V
V E R C M Z P B K H P S H G Z N T X N F
C S A E Z R F J R X T F U Y A T Y U X W
N Q N Q W E T A R E S P A L P V I G K A
N T L E U L A V L A I T N E T O P M Q S
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# S T I N U N O I T A V R E S N O C # D
2C P # E E U L A V T N E R R U C U U # E
3R R # U # # # # # # # # # # O S # S X S
4O I # L T # # # # # L # # S T # T T Y I
5S C R A I # # # # A # # T O # S E O C R
6S E E V F F # # R # V S M # O R X M N E
7S P M L O # E R # A A E # C N E C E E D
8E R O A R # E T L V R # N A # I I R T Q
9L E T C P F # U I S # O L # # N T L S U
10L M S I E # E N A M I R # # # S E O I A
11I I U R S M G C # T E # # # # T D Y S L
12N U C O A S R # I P # V # # # A Q A R I
13G M E T B I # S L # # # A # # T U L E T
14# # R S F # I A # # # # # L # E A T P Y
15# I O I # U C # # # # # # # U M L Y # #
16X # C H Q E # # # # # # # # # E I # # #
17# E # C M # # # # # # # # # # N T # # #
18# # A E # # # # # # # # # # # T Y # # #
19# # N # # E T A R E S P A L # # # # # #
20# T # E U L A V L A I T N E T O P # # #
Word X Y Direction
ACQUISITIONCOST  318ne
BASEPROFIT  512n
CONSERVATIONUNITS  181w
CORECUSTOMER  316n
COSTSAVINGS  162sw
CROSSSELLING  12s
CURRENTVALUE  162w
CUSTOMERLOYALTY  181s
CUSTOMERSACRIFICE  181sw
DESIREDQUALITY  202s
EXCITEDQUALITY  175s
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  415n
LAPSERATE  1419w
LIFETIMEVALUE  44se
PERSISTENCY  1914n
POTENTIALVALUE  1720w
PRICEPREMIUM  22s
REFERRAL  411ne
REINSTATEMENT  166s
VALUEMATRIX  116sw