Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

C U S T O M E R S A C R I F I C E B E V
O T I I E U L A V T N E R R U C C Q E L
N X N D P L C P I P M E M S S I P D E I
S I S E S O Q R H S F H T Q P R O K U F
E R F S M Q T G O E J O V E N Q P Z L E
R T D I F E N E R S M C R I D N O B A T
V A N R K Y C R N E S S Z X B P V C V I
A M G E X I A A R T I S T J R U Q A L M
T E K D U L R L L S I N E I K U N B A E
I U W Q A L O E T P E A C L I E A O C V
O L G U I Y A E M M E E L S L S D E I A
N A J A A H N P E O P R I V E I C J R L
U V R L U C J T S R T T L P A B N P O U
N Q T I Y W A G E E I S R A J L E G T E
I Y C T Y T V M R O R O U A N S U J S H
T D C Y S O I E N X F A E C S R I E I H
S Y U N N U H C S I M G T B E Q E B H M
G G I E M B O Y T D U G W E U R I T P U
I E K R P S G N I V A S T S O C O J X X
R W D M T E Y T I L A U Q D E T I C X E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1C U S T O M E R S A C R I F I C E # # #
2O T # # E U L A V T N E R R U C # # # L
3N X N D P # C # # # # E # S # # # # E I
4S I # E # O # R # # F # T # P # # # U F
5E R # S M # T # O E # O # E # # # # L E
6R T # I # E # E R S M # R # # # # # A T
7V A # R # # C R N E S S # # # P # C V I
8A M # E # # A A R T I S T # R # Q # L M
9T E # D # L R L L S I N E I # U # B A E
10I U # Q # L O E T P E A C L I # A # C V
11O L # U # Y A E M M E E L S L S # # I A
12N A # A A # N P E O P R I V E I # # R L
13U V # L # C # T S R T T L P A # N # O U
14N # T I Y # A # E E I S R A # L # G T E
15I Y # T # T # M # O R O U # N # U # S #
16T # # Y S # I # N # F A # C # R # E I #
17S # # N # U # C # I # # T # E # E # H #
18# # I # M # O # T # # # # E # R # T # #
19# E # # # S G N I V A S T S O C O # X #
20R # # # T # Y T I L A U Q D E T I C X E
Word X Y Direction
ACQUISITIONCOST  196sw
BASEPROFIT  1710sw
CONSERVATIONUNITS  11s
CORECUSTOMER  1820nw
COSTSAVINGS  1619w
CROSSSELLING  73se
CURRENTVALUE  162w
CUSTOMERLOYALTY  161sw
CUSTOMERSACRIFICE  11e
DESIREDQUALITY  44s
EXCITEDQUALITY  2020w
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  1916n
LAPSERATE  610se
LIFETIMEVALUE  202s
PERSISTENCY  154sw
POTENTIALVALUE  53se
PRICEPREMIUM  167sw
REFERRAL  132sw
REINSTATEMENT  120ne
VALUEMATRIX  213n