Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S T I N U N O I T A V R E S N O C W Q O
D E S I R E D Q U A L I T Y O D V P W V
Q X X V A L U E M A T R I X D N E C S H
L C X T M U I M E R P E C I R P U U B I
Q I T C E Y E V C R Q P N M Z S L S S S
C T V S H R L T B Y E A O O T G A T G T
R E R C O D N C A R P T E O R T V O N O
O D E N Z C C A S R R L M G N S L M I R
S Q M X L H N I L L E E G E G I A E V I
S U O F J T S O A R R S M K F K I R A C
S A T V A T G R I S E E P E J F T L S A
E L S V E G R T A T T P T A I M N O T L
L I U N R E Q C B A I I L G L L E Y S V
L T C H F J R A T Z M S M A Z K T A O A
I Y E E I I W S B E I J I I C T O L C L
N C R Y F Q N J V J A N C U A E P T P U
G C O I T I J A J R G G I Y Q H M Y X E
D Q C D E U L A V T N E R R U C N E O R
Q E R R Z U T H T I F O R P E S A B N B
W B B O E M B Q W R L A H U G U U Y T T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1S T I N U N O I T A V R E S N O C # # #
2D E S I R E D Q U A L I T Y # # # # # #
3# X X V A L U E M A T R I X # # E C # H
4# C # T M U I M E R P E C I R P U U # I
5# I T # E # E # # # # P # # # S L S S S
6C T # S # R # T # # E # # # T # A T G T
7R E R # O # N # A R # # # O # T V O N O
8O D E # # C # A S R # # M # N # L M I R
9S Q M # # # N I L L E E # E # I A E V I
10S U O # # # S O A R R S M # F # I R A C
11S A T # # T # R I S E E P E # # T L S A
12E L S # E # R # A T T P T A # # N O T L
13L I U N # E # C # A I I L # L # E Y S V
14L T C # F # R # T # M S # A # # T A O A
15I Y E E # I # S # E # # I # C # O L C L
16N # R # F # N # V # # # # U # E P T # U
17G # O I # I # A # # # # # # Q # M Y # E
18# # C # E U L A V T N E R R U C # E # #
19# E # R # U # # T I F O R P E S A B N #
20# # # # E # # # # # # # # # # # # # # T
Word X Y Direction
ACQUISITIONCOST  1719nw
BASEPROFIT  1719w
CONSERVATIONUNITS  171w
CORECUSTOMER  318n
COSTSAVINGS  1915n
CROSSSELLING  16s
CURRENTVALUE  1618w
CUSTOMERLOYALTY  183s
CUSTOMERSACRIFICE  183sw
DESIREDQUALITY  22e
EXCITEDQUALITY  22s
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  204s
LAPSERATE  1513nw
LIFETIMEVALUE  178sw
PERSISTENCY  125sw
POTENTIALVALUE  1716n
PRICEPREMIUM  164w
REFERRAL  316ne
REINSTATEMENT  419ne
VALUEMATRIX  43e