Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

X G C U S T O M E R S A C R I F I C E D
Q P O A R P E R S I S T E N C Y U H M E
M O N P U E M A I F F F G F S S I U X S
E T S V B F I F G Q E C Z L T S D T E I
U E E J A E R Y B R G Z R O T I E D O R
K N R L S T F P R V O V M O J R X T L E
L T V O E A D A O B A E R P N E C S Z D
I I A K P R L U V L R I M A C I I O L Q
F A T W R E D O U L C U L O G N T C F U
E L I G O S I E O A I R S N G S E N W A
T V O D F P M Y L M E T I F T T D O K L
I A N T I A A V E P S L I Z C A Q I C I
M L U E T L A R L A L A B B G T U T Z T
E U N R T L P A V E R F Y H N E A I G Y
V E I Y U E C I S I I D D W O M L S O F
A X T E C E N S X F O Q B J J E I I E T
L Y S I M G S R Q R Q D P Y H N T U P J
U R R E S O A H Z U N V N B G T Y Q X P
E P N V R A R E M O T S U C E R O C X R
O T Z C U R R E N T V A L U E D S A J A
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # C U S T O M E R S A C R I F I C E D
2# P O # # P E R S I S T E N C Y U H # E
3# O N # # # # # # # # F # # # S I # X S
4# T S # B # # # # # E # # # T S # T # I
5# E E # A E # # # R # # # O T # E # # R
6# N R # S T # # R # # V M O # R X T # E
7L T V # E A # A # # A E R # N E C S # D
8I I A # P R L # # L R I M A C I I O # Q
9F A T # R E # # U L C U L O G N T C # U
10E L I # O S # E O A I R S N # S E N # A
11T V O # F P M Y L M E T I # # T D O # L
12I A N # I A A V E P S L # # # A Q I # I
13M L U # T L A R L A L # # # # T U T # T
14E U N R T L P A V E # # # # # E A I # Y
15V E I Y U E C I S # # # # # # M L S # #
16A X T E C E N S # # # # # # # E I I # #
17L # S I M G S # # # # # # # # N T U # #
18U # R E S O # # # # # # # # # T Y Q # #
19E P N # R # R E M O T S U C E R O C # #
20# T # C U R R E N T V A L U E # # A # #
Word X Y Direction
ACQUISITIONCOST  1820n
BASEPROFIT  55s
CONSERVATIONUNITS  31s
CORECUSTOMER  1819w
COSTSAVINGS  158sw
CROSSSELLING  420ne
CURRENTVALUE  420e
CUSTOMERLOYALTY  181sw
CUSTOMERSACRIFICE  31e
DESIREDQUALITY  202s
EXCITEDQUALITY  175s
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  171sw
LAPSERATE  613n
LIFETIMEVALUE  17s
PERSISTENCY  62e
POTENTIALVALUE  22s
PRICEPREMIUM  219ne
REFERRAL  141sw
REINSTATEMENT  166s
VALUEMATRIX  126sw