Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S Q G Q S B Y R E U L A V T N E R R U C
T I N J E J T Z U Y S N X P J C U G W E
I N I B V Y L H L C V C S S R H C Q X F
N C L G A T A I A N Q U H S Y Q D T S G
U O L M L I Y S V E V S V U L E E S E A
N R E N U L O T E T Z T D X S R S S U C
O E S E E A L O M S V O G B N E I P L Q
I C S K M U R R I I S M M A M I R R A U
T U S C A Q E I T S T E L S X N E I V I
A S O R T D M C E R Z R A E W S D C L S
V T R E R E O A F E E S P P P T Q E A I
R O C F I T T L I P Q A S R Z A U P I T
E M C E X I S V L S B C E O M T A R T I
S E Y R D C U A J Q B R R F R E L E N O
N R D R T X C L M G B I A I Y M I M E N
O H P A O E Q U Z X F F T T K E T I T C
C S N L M E C E X M O I E K L N Y U O O
O Z U E E B L H L F Y C N E Z T V M P S
W Z N Z Z P M W E C A E H M E D M W H T
J T Q I R D S G N I V A S T S O C Q N H
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1S # G # # # Y # E U L A V T N E R R U C
2T # N # # # T # U Y # # # # # # # # # E
3I # I # V Y L H L C # C # # # # # # X #
4N C L # A T A I A N # U # # # # D T # #
5U O L # L I Y S V E # S # # # # E # E A
6N R E # U L O T E T # T # # # R S # U C
7O E S # E A L O M S # O # B N E I P L Q
8I C S # M U R R I I # M # A # I R R A U
9T U S # A Q E I T S # E L S # N E I V I
10A S O R T D M C E R # R A E # S D C L S
11V T R E R E O A F E E S P P # T Q E A I
12R O C F I T T L I P # A S R # A U P I T
13E M # E X I S V L # # C E O # T A R T I
14S E # R # C U A # # # R R F # E L E N O
15N R # R # X C L # # # I A I # M I M E N
16O # # A # E # U # # # F T T # E T I T C
17C # # L M # # E # # # I E # # N Y U O O
18# # # E # # # # # # # C # # # T # M P S
19# # N # # # # # # # # E # # # # # # # T
20# T # # # # S G N I V A S T S O C # # #
Word X Y Direction
ACQUISITIONCOST  205s
BASEPROFIT  148s
CONSERVATIONUNITS  117n
CORECUSTOMER  24s
COSTSAVINGS  1720w
CROSSSELLING  312n
CURRENTVALUE  201w
CUSTOMERLOYALTY  715n
CUSTOMERSACRIFICE  123s
DESIREDQUALITY  175s
EXCITEDQUALITY  616n
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  84s
LAPSERATE  139s
LIFETIMEVALUE  913n
PERSISTENCY  1012n
POTENTIALVALUE  1918n
PRICEPREMIUM  187s
REFERRAL  410s
REINSTATEMENT  166s
VALUEMATRIX  53s