Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S E U L A V L A I T N E T O P O P S Y W
O C O N S E R V A T I O N U N I T S E T
J H X C J V A L U E M A T R I X S U N B
V H E B I H U K M C N V G H F G Q E G S
E K U C O S T S A V I N G S K X M T C E
X K Y T I L A U Q D E T I C X E S S H N
Y T L A Y O L R E M O T S U C X X S I C
E U L A V T N E R R U C V A Z T N U S O
E U L A V E M I T E F I L O L K V R T R
M U I M E R P E C I R P M O K G M J O E
R H B D C R O S S S E L L I N G Z L R C
E C I F I R C A S R E M O T S U C A I U
F B O F V Z M U L A P S E R A T E L C S
E K B A X T B A S E P R O F I T N M A T
R P N P X Q N L H S M H H M Y R Z T L O
R X Z T G R E I N S T A T E M E N T V M
A V L D E S I R E D Q U A L I T Y W A E
L Y W T M H L P E R S I S T E N C Y L R
D Q X I B S H S E V V E U L S H E E U W
L E Q A C Q U I S I T I O N C O S T E I
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# E U L A V L A I T N E T O P # # # # #
2# C O N S E R V A T I O N U N I T S # T
3# # # # # V A L U E M A T R I X # # N #
4# # # # # # # # # # # # # # # # # E # #
5# # # C O S T S A V I N G S # # M # # #
6# # Y T I L A U Q D E T I C X E # # H #
7Y T L A Y O L R E M O T S U C # # # I C
8E U L A V T N E R R U C # A # # # # S O
9E U L A V E M I T E F I L # # # # # T R
10M U I M E R P E C I R P # # # # # # O E
11R # # # C R O S S S E L L I N G # # R C
12E C I F I R C A S R E M O T S U C # I U
13F # # # # # # # L A P S E R A T E # C S
14E # # # # # B A S E P R O F I T # # A T
15R # # # # # N # # # # # # # # # # # L O
16R # # # # R E I N S T A T E M E N T V M
17A # # D E S I R E D Q U A L I T Y # A E
18L # # T # # # P E R S I S T E N C Y L R
19# # X # # # # # # # # # # # # # # # U #
20# E # A C Q U I S I T I O N C O S T E #
Word X Y Direction
ACQUISITIONCOST  420e
BASEPROFIT  814e
CONSERVATIONUNITS  22e
CORECUSTOMER  207s
COSTSAVINGS  45e
CROSSSELLING  511e
CURRENTVALUE  128w
CUSTOMERLOYALTY  157w
CUSTOMERSACRIFICE  1712w
DESIREDQUALITY  517e
EXCITEDQUALITY  166w
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  197s
LAPSERATE  913e
LIFETIMEVALUE  139w
PERSISTENCY  818e
POTENTIALVALUE  151w
PRICEPREMIUM  1210w
REFERRAL  111s
REINSTATEMENT  616e
VALUEMATRIX  63e