Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

I F H T S O C N O I T I S I U Q C A A D
W Q C L K O Y T I L A U Q D E T I C X E
B A S E P R O F I T A G M S C M U O X S
Y M C O N S E R V A T I O N U N I T S I
B U U U M Q C S P T M M E I E O E X K R
L X S S S H B X E L T T M U V R N E H E
G T T G D T N M B F A E L D N Q U E D D
N N O N Q X O B F R R A M A P L Q X U Q
I E M I V L K M E P V E L U A K I U X U
L M E V X O K S E T E R F V T R U D Z A
L E R A D H P C N R E R E E T S H I R L
E T L S T A I E N P S M S A R X H Y A I
S A O T L R R M L X I A M I A R Z I S T
S T Y S P R S A J T D E C E S S A P D Y
S S A O U H C J E E U L O R M T U L J U
O N L C P E K F H L U B T T I K E C U U
R I T N M P I P A J V Y A C J F Q N O M
C E Y E U L A V L A C I R O T S I H C P
N R N F R M R E M O T S U C E R O C V Y
G T P O T E N T I A L V A L U E V F E J
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # T S O C N O I T I S I U Q C A # D
2# # # # # # Y T I L A U Q D E T I C X E
3B A S E P R O F I T # # # # # M # # X S
4# # C O N S E R V A T I O N U N I T S I
5# # U U # # # # # # # # E I E # E # # R
6# # S S S # # # # # # T M U # R # E # E
7G T T G # T # # # # A E L # N # U # # D
8N N O N # # O # # R R A # A # L # X # Q
9I E M I # # # M E P V E L # A # I # # U
10L M E V # # # S E T E R F V # R # # # A
11L E R A # # P C N R E R E E T # # # # L
12E T L S # A I E # P S M S A R # # # # I
13S A O T L R R # L # I A M I # R # # # T
14S T Y S P R # A # T # E C # S # A # # Y
15S S A O U # C # E # U # # R # T # L # #
16O N L C # E # F # L # # # # I # E # # #
17R I T # M # I # A # # # # # # F # N # #
18C E Y E U L A V L A C I R O T S I H C #
19# R N # # # R E M O T S U C E R O C # Y
20# T P O T E N T I A L V A L U E # # E #
Word X Y Direction
ACQUISITIONCOST  181w
BASEPROFIT  23e
CONSERVATIONUNITS  34e
CORECUSTOMER  1819w
COSTSAVINGS  416n
CROSSSELLING  118n
CURRENTVALUE  416ne
CUSTOMERLOYALTY  34s
CUSTOMERSACRIFICE  34se
DESIREDQUALITY  202s
EXCITEDQUALITY  202w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  1718w
LAPSERATE  513ne
LIFETIMEVALUE  618ne
PERSISTENCY  109se
POTENTIALVALUE  320e
PRICEPREMIUM  514ne
REFERRAL  118se
REINSTATEMENT  219n
VALUEMATRIX  818ne