Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

Y P W W H R G N I L L E S S S O R C A H
E H R F I P E R S I S T E N C Y C N Y T
C C H L V N S W W E B N D L N T Q W N E
U O I H Y L Z Y R B T T K R E R A E D T
R N S F T Q V G N X M A J P E Y M D S E
R S T S I W Z W P K I G R M Y E N O W P
E E O B L R P C Y Q Q R O E C I C D R O
N R R S A U C W O U Z T T A S N M I R T
T V I G U S S A J S S T L A O P C W E E
V A C V Q Y E O S U T P O I M E A A I N
A T A D D W Q P C R E S T F P E L L N T
L I L K E F M E R R E I A R L A U A S I
U O V G T F R P L O S M E V R L U L T A
E N A H I O V A P I F M O R I P D N A L
U U L Q C I N H U I I I E T C N N B T V
K N U I X R N Q S U H F T N S K G J E A
J I E G E F C J M K E B F G I U U S M L
J T Y T L A Y O L R E M O T S U C G E U
I S X I L I F E T I M E V A L U E R N E
D E S I R E D Q U A L I T Y W M S X T B
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # G N I L L E S S S O R C # #
2E # # # # P E R S I S T E N C Y # # # T
3C C H # # # # # # E # # # # # # # # N #
4U O I # Y # # # # # T # # # # R # E # T
5R N S F T # # # # X # A # # E # M # S #
6R S T # I # # # # # I # R M # E # O # P
7E E O B L R # C # # # R O E C # C # R O
8N R R # A # C # O # # T T A S N # I R T
9T V I # U S # A # S S # L A O P C # E E
10V A C # Q # E # S U T P # I M E A # I N
11A T A # D # # P C R E S T # P E L L N T
12L I L # E # # E R R E I A R # A U # S I
13U O V # T # R # L O S M E V R # # L T A
14E N A # I O # A # I F M O R I # # # A L
15# U L # C # N # U # I I E T # N # # T V
16# N U # X R # Q # U # F T # S # G # E A
17# I E # E # C # M # E # # # # U # S M L
18# T Y T L A Y O L R E M O T S U C # E U
19# S X # L I F E T I M E V A L U E # N E
20D E S I R E D Q U A L I T Y # # # # T #
Word X Y Direction
ACQUISITIONCOST  618ne
BASEPROFIT  58se
CONSERVATIONUNITS  23s
CORECUSTOMER  515ne
COSTSAVINGS  87se
CROSSSELLING  181w
CURRENTVALUE  13s
CUSTOMERLOYALTY  1718w
CUSTOMERSACRIFICE  1718nw
DESIREDQUALITY  220e
EXCITEDQUALITY  517n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  34s
LAPSERATE  1811nw
LIFETIMEVALUE  519e
PERSISTENCY  62e
POTENTIALVALUE  206s
PRICEPREMIUM  206sw
REFERRAL  1018ne
REINSTATEMENT  198s
VALUEMATRIX  2015nw