Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

O D R C J E U L A V L A I T N E T O P K
A E M E O A V G N I L L E S S S O R C R
Y S X E I N S G N I V A S T S O C A U P
R I J T P N S L R W T F T T F U I F R R
M R M Y E E S E U K W F P V S K D Y R I
V E N X N R R T R P Y E R T U E N T E C
A D X L G C N S A V Y B O D J O M I N E
L Q B A R R O A I T A M S D Y L Q L T P
U U W R E T D R L S E T J Q O D I A V R
E A B R A A K A E R T M I F F O I U A E
M L Q E R P P P S C E E E O R H Y Q L M
A I K F U S R A B O U P N N N R O D U I
T T C E E O C U X R H S L C T U G E E U
R Y O R F R Q N I V A S T A Y T N T I M
I G A I I N O N O Z L M E O C N E I N H
X T T F U W T W P S Z K Y G M E F C T M
E H I S T O R I C A L V A L U E M X G S
F C U S T O M E R L O Y A L T Y R E L H
E W P Q E U L A V E M I T E F I L U N O
Q C A C Q U I S I T I O N C O S T H H T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D R C # E U L A V L A I T N E T O P #
2# E # E O # # G N I L L E S S S O R C #
3# S X # I N S G N I V A S T S O C # U P
4# I # T P N S # # # # # # # # U # # R R
5# R # # E E S E # # # # # # S # # Y R I
6V E # # # R R T R # # # # T # # # T E C
7A D # L # C N S A V # B O # # # # I N E
8L Q # A # # O A I T A M # # # # # L T P
9U U # R # # # R L S E T # # # # # A V R
10E A # R # # # A E R T M I # # # # U A E
11M L # E # # P P S C E E E O # # # Q L M
12A I # F # S R A # # U P N N N # # D U I
13T T # E E O C # # # # S L C T U # E E U
14R Y # R F R # # # # # # T A Y # N T # M
15I # A I I # # # # # # # # O C # # I # #
16X T T F # # # # # # # # # # M E # C T #
17E H I S T O R I C A L V A L U E M X # S
18# C U S T O M E R L O Y A L T Y R E # #
19E # # # E U L A V E M I T E F I L # N #
20# # A C Q U I S I T I O N C O S T # # T
Word X Y Direction
ACQUISITIONCOST  320e
BASEPROFIT  118sw
CONSERVATIONUNITS  41se
CORECUSTOMER  67se
COSTSAVINGS  173w
CROSSSELLING  192w
CURRENTVALUE  192s
CUSTOMERLOYALTY  218e
CUSTOMERSACRIFICE  173sw
DESIREDQUALITY  22s
EXCITEDQUALITY  1818n
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  317e
LAPSERATE  99sw
LIFETIMEVALUE  1719w
PERSISTENCY  54se
POTENTIALVALUE  191w
PRICEPREMIUM  203s
REFERRAL  414n
REINSTATEMENT  31se
VALUEMATRIX  16s