Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

F D A Y T T W O P E C Q E I Y C C S L T
W E B M P A Y U O Z M Y U S T Z E P T N
P S X M L D C G Z Y D C L E L Z U R O E
O I T T G A W Q R U E N A B A N L I V M
T R N I E U R R U L B E V U Y D A C A E
E E P E N R H R C I T T E H O Z V E L T
N D D U L U N C E N S S M O L G T P U A
T Q R L L S N A O F Z I I J R Z N R E T
I U E A A A G O L C E S T G E U E E M S
A A M V P J N N I R Y R E I M N R M A N
L L O L S V I G I T E E F S O A R I T I
V I T A E V L X N V A P I U T N U U R E
A T S C R I L D D J A V L D S C C M I R
L Y U I A G E L M R W S R A U F Z O X I
U A C R T J S S D U U Q T E C S A F S B
E W E O E S S W R X H Q F S S E N U I T
E T R T B A S E P R O F I T O N M Z D O
M C O S J L O N V J R V Y U Y C O E A Q
Q E C I F I R C A S R E M O T S U C N E
I O T H E X C I T E D Q U A L I T Y N T
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# D # # # # # # # # # # E # Y # # # # T
2# E # # # A # # # # # Y U # T # E P # N
3P S X # L # C # # # # C L # L # U R # E
4O I T T # A # Q # # # N A # A # L I V M
5T R # I E # R # U # # E V # Y # A C A E
6E E # E N R # R # I # T E # O # V E L T
7N D # U # U N # E # S S M # L # T P U A
8T Q R L L S N A # F # I I # R # N R E T
9I U E A A # G O L # E S T # E # E E M S
10A A M V P # N N I R # R E I M # R M A N
11L L O L S # I # I T E E F # O # R I T I
12V I T A E # L # # V A P I # T N U U R E
13A T S C R # L # # # A V L # S # C M I R
14L Y U I A # E # # # # S R A U # # O X #
15U # C R T # S # # # # # T E C # # # S #
16E # E O E # S # # # # # # S S E # # # T
17# # R T B A S E P R O F I T O N M # # #
18# # O S # # O # # # # # # # # C O E # #
19# E C I F I R C A S R E M O T S U C N #
20# # # H E X C I T E D Q U A L I T Y # T
Word X Y Direction
ACQUISITIONCOST  62se
BASEPROFIT  617e
CONSERVATIONUNITS  1819nw
CORECUSTOMER  319n
COSTSAVINGS  1618nw
CROSSSELLING  720n
CURRENTVALUE  1713n
CUSTOMERLOYALTY  1515n
CUSTOMERSACRIFICE  1819w
DESIREDQUALITY  22s
EXCITEDQUALITY  520e
EXTERNALREPLACEMENT  1111se
HISTORICALVALUE  419n
LAPSERATE  58s
LIFETIMEVALUE  1313n
PERSISTENCY  1212n
POTENTIALVALUE  13s
PRICEPREMIUM  182s
REFERRAL  1210nw
REINSTATEMENT  2013n
VALUEMATRIX  194s