Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

S J I G D T S O C N O I T I S I U Q C A
I T C R O S S S E L L I N G H W K S E A
S I N T P O C T C U R R E N T V A L U E
T L O E X C I T E D Q U A L I T Y I Z P
I Y D H M N Y R F I K L E X W N Y R M O
N E T Z Q E F B G O W A T I J E T E E T
U B U L Y X C Y Y K A R A R I M I M U E
N Z A L A C M A H J B R R T J E L O L N
O Z I S A Y N U L W U E E A E T A T A T
I V B S E V O E U P T F S M F A U S V I
T O N S Y P L L T L E E P E P T Q U E A
A M N K E U R A R S H R A U P S D C M L
V J I J X W X O C E I T L L W N E E I V
R N K E E I G L F I M S I A I I R R T A
E L M B M J V U M I R O R V N E I O E L
S I H J F A K Y G K T O T E A R S C F U
N H U Y G W B O O U U F T S P C E I I E
O G J C O S T S A V I N G S U H D T L C
C U S T O M E R S A C R I F I C E Y X X
F D V M U I M E R P E C I R P H B B B E
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # T S O C N O I T I S I U Q C A
2# T C R O S S S E L L I N G # # # # # #
3S # N # # # # # C U R R E N T V A L U E
4T # # E X C I T E D Q U A L I T Y # # P
5I Y # # M # # # # # # L E X # N Y R # O
6N E T # # E # # # # # A T I # E T E E T
7U B U L Y # C # # # # R A R # M I M U E
8N # A L A C # A # # # R R T # E L O L N
9O # # S A Y N # L # # E E A # T A T A T
10I # # # E V O E # P # F S M # A U S V I
11T # # # # P L L T # E E P E # T Q U E A
12A # # # # # R A R S # R A U # S D C M L
13V # # # # # # O C E I # L L # N E E I V
14R # # # # # # # F I M S # A # I R R T A
15E # # # # # # # # I R O R V N E I O E L
16S # # # # # # # # # T O T E # R S C F U
17N # # # # # # # # # # # T S P # E # I E
18O # # C O S T S A V I N G S U # D T L #
19C U S T O M E R S A C R I F I C E # X #
20# # # M U I M E R P E C I R P H # # # E
Word X Y Direction
ACQUISITIONCOST  201w
BASEPROFIT  38se
CONSERVATIONUNITS  119n
CORECUSTOMER  1816n
COSTSAVINGS  418e
CROSSSELLING  32e
CURRENTVALUE  93e
CUSTOMERLOYALTY  1619nw
CUSTOMERSACRIFICE  119e
DESIREDQUALITY  1717n
EXCITEDQUALITY  44e
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  1519nw
LAPSERATE  1313n
LIFETIMEVALUE  1918n
PERSISTENCY  1517nw
POTENTIALVALUE  204s
PRICEPREMIUM  1520w
REFERRAL  1212n
REINSTATEMENT  1616n
VALUEMATRIX  1415n