Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

C R O S S S E L L I N G D I E E V U Y D
H L S K C V X M P M C C B U R C A G J E
I Y F T G O F R E K T X L F O I L R X S
S M T M I E S T E I K A X R U F U T D I
T E I L C N A T F I V M E F M I E O U R
O Y U R A R U O S L N C G U Y R M M P E
R R W L E Y R N A A U S I C N C A P E D
I B A S A P O I O S V M T A Q A T P R Q
C J P W E V T L T I E I L A K S R U S U
A A W S G N E O R R T R N H T R I U I A
L Q A R E G M M P E E A Z G E E X A S L
V B H T U E F E I P M K V F S M M I T I
A J O I R O C R L T J O E R T O L E E T
L P C F R I Q A N D E R T T E T W E N Y
U G I R R C C A Z Z R F H S T S Y W C T
E R B P K E K H X A X T I R U U N Z Y F
J T Y V M I P H L O H T X L R C U O R P
H Y G E X C I T E D Q U A L I T Y Q C G
X C N E U L A V T N E R R U C L O S W U
A T T S O C N O I T I S I U Q C A G F S
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1C R O S S S E L L I N G # # E E V # # D
2H # S # C # # # # # # # # U # C A # # E
3I Y # T # O # R E # T # L # O I L # X S
4S # T # I # S T E I # A # R # F U T # I
5T E # L # N A T F I V # E # M I E # # R
6O # U # A R U O S L N C # U # R M # P E
7R # # L E Y R N A A U S I # N C A # E D
8I # # S A P O I O S V M T A # A T # R Q
9C # P # E V T L T I E I L A # S R # S U
10A A # S # N E O R R T R N # T R I # I A
11L # A # E # M M P E E A # G E E X # S L
12V B # T # E # E I P M # V F S M M # T I
13A # O # R # C # L T # O E R # O # E E T
14L P # # # I # A # # E R T # E T # # N Y
15U # # # R # C # # # R F # S # S # # C T
16E # # P # E # # # A # # I # U U N # Y #
17# # # # M # # # L # # # # L # C # O # #
18# # # E X C I T E D Q U A L I T Y # C #
19# # N E U L A V T N E R R U C # # # # #
20# T T S O C N O I T I S I U Q C A # # #
Word X Y Direction
ACQUISITIONCOST  1720w
BASEPROFIT  311ne
CONSERVATIONUNITS  1918nw
CORECUSTOMER  162sw
COSTSAVINGS  52se
CROSSSELLING  11e
CURRENTVALUE  1519w
CUSTOMERLOYALTY  1617nw
CUSTOMERSACRIFICE  1617n
DESIREDQUALITY  202s
EXCITEDQUALITY  418e
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  11s
LAPSERATE  111ne
LIFETIMEVALUE  1417nw
PERSISTENCY  196s
POTENTIALVALUE  214ne
PRICEPREMIUM  416ne
REFERRAL  1610sw
REINSTATEMENT  83se
VALUEMATRIX  171s