Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

A A S Y O V Q L N Z Z Y U A H Z G E S D
B N C S T T A I A L H J R I W E U C O E
B T G Q O I U L A R T P S O U U O E X S
E F N V U I L P U I R T R L A R J T V I
E C N E R I S A F E O E A Y E T E P T R
W N I Y M E S O U R M V F C Z R Y E M E
N V Q F R E R I I Q E A U E N E T R U D
E I D A I P T C T M D S T A R Z L S I Q
U G T H E R A A I I T E L R Q K A I M U
L E Y S T L C T T O O R T Z I D Y S E A
A G A C V D E A M S E N X I H X O T R L
V B M A E F B E S P N N C A C P L E P I
T H L R I N R I L R P I R O E X R N E T
N U T L O E C A S C E H E J S Z E C C Y
E U J D D T C G H O J M U R K T M Y I G
R G F L K E X F K W Q I O A B K O B R A
R Y T W M E U L A V L A I T N E T O P F
U Q T E F D H M S G N I V A S T S O C I
C G N G N I L L E S S S O R C U U G Q V
S T I N U N O I T A V R E S N O C P J D
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# A # Y # V # L # # # # # # H # # # # D
2# # C # T # A # A L # # # I # E # C # E
3# T # Q # I # L A R T # S # U # O # X S
4E # N # U # L P U I R T # L # R # T # I
5# C # E # I S A F E O E A # E # E P # R
6# # I # M E S O U R M V F C # R Y E M E
7# # # F R E R I I Q E A U E N # T R U D
8E # # A I P T C T M D S T A R # L S I Q
9U # T # E R A A I I T E L R # # A I M U
10L E # S # L C T T O O R T # I # Y S E A
11A # A # V # E A M S E N # I # X O T R L
12V B # A # F # E S P N # C # C # L E P I
13T # L # I # R # L R # I # O # X R N E T
14N U # L # # # A # # E # E # S # E C C Y
15E # # # # # C # # # # M # R # T M Y I #
16R # # # # E # # # # # # O # # # O # R #
17R # # # M E U L A V L A I T N E T O P #
18U # # E # # # # S G N I V A S T S O C #
19C # N G N I L L E S S S O R C U U # # #
20S T I N U N O I T A V R E S N O C # # #
Word X Y Direction
ACQUISITIONCOST  21se
BASEPROFIT  111ne
CONSERVATIONUNITS  1720w
CORECUSTOMER  182sw
COSTSAVINGS  1918w
CROSSSELLING  1519w
CURRENTVALUE  119n
CUSTOMERLOYALTY  1720n
CUSTOMERSACRIFICE  1720nw
DESIREDQUALITY  202s
EXCITEDQUALITY  1714nw
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  142sw
LAPSERATE  102sw
LIFETIMEVALUE  414ne
PERSISTENCY  185s
POTENTIALVALUE  1917w
PRICEPREMIUM  1917n
REFERRAL  158nw
REINSTATEMENT  1415nw
VALUEMATRIX  61se