Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

X P U Z I P O T E N T I A L V A L U E E
F G Z A C Q U I S I T I O N C O S T N T
N D E I V C R O S S S E L L I N G U N E
P G N E Y T I L A U Q D E T I C X E O C
R F T C U R R E N T V A L U E Q M U O I
V P M Y T I L A U Q D E R I S E D R E F
Y T L A Y O L R E M O T S U C Y E U E I
X G Y C N E T S I S R E P A D C L L S R
E U L A V E M I T E F I L E U A G G E C
M U I M E R P E C I R P T S V T N I R A
M F J C C D A E N T E A T L R I N E M S
R G V Z M P V K I R R O A T V S F T R R
M U I Q H A G F L E M C S A T E D S Q E
N N Y X M G O A S E I U S A R W B A I M
J U Z Q U R N P R R R T T R W B L M I O
K R U V P R A S O O S E A F V H A R G T
M K F E E L U T O O M L P N T J N Z B S
O E S T M C S Y C E B N H A E I E Z A U
Z A X S T I N U N O I T A V R E S N O C
B E D M H R E T V A L U E M A T R I X M
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # P O T E N T I A L V A L U E #
2# # # A C Q U I S I T I O N C O S T # T
3# # # # # C R O S S S E L L I N G # N E
4# # # # Y T I L A U Q D E T I C X E # C
5# # # C U R R E N T V A L U E # M # O I
6# # # Y T I L A U Q D E R I S E D R E F
7Y T L A Y O L R E M O T S U C # E U # I
8# # Y C N E T S I S R E P A # C L # S R
9E U L A V E M I T E F I L E U A # G E C
10M U I M E R P E C I R P T S V # N I R A
11# # # # # # # # # T E A T L # I N E # S
12# # # # # # # # I R R O A # V S F # # R
13# # # # # # # F L E M C # A T E # # # E
14# # # # # # O A S E I # S A R # # # # M
15# # # # # R N P R R # T T R # # # # # O
16# # # # P R A # O # S E A # # # # # # T
17# # # E E L # T # O M L # # # # # # # S
18# # S T # # S # C E # # # # # # # # # U
19# A X S T I N U N O I T A V R E S N O C
20B E # # H # # T V A L U E M A T R I X #
Word X Y Direction
ACQUISITIONCOST  42e
BASEPROFIT  219ne
CONSERVATIONUNITS  2019w
CORECUSTOMER  204sw
COSTSAVINGS  918ne
CROSSSELLING  63e
CURRENTVALUE  45e
CUSTOMERLOYALTY  157w
CUSTOMERSACRIFICE  2019n
DESIREDQUALITY  166w
EXCITEDQUALITY  184w
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  619ne
LAPSERATE  617ne
LIFETIMEVALUE  139w
PERSISTENCY  138w
POTENTIALVALUE  61e
PRICEPREMIUM  1210w
REFERRAL  1910sw
REINSTATEMENT  208sw
VALUEMATRIX  920e