Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

H R E U L A V L A I T N E T O P V G F L
G U K H U W Y T I L A U Q D E T I C X E
S S T I N U N O I T A V R E S N O C X L
A C Y S S Y P S N A O C Q E Q V U T K F
S U T T Y T I L A U Q D E R I S E D H T
D R L O A B A S E P R O F I T R L K R S
C R A R Y E L Y V H S Y M O N E W D M O
V E Y I V Y A A H P S G M A N I B L U C
A N O C K E R D K K S E L Q U N A K I N
L T L A R Y R T R Z R R C R E S Z H M O
U V R L C X E L V S E E H Z W T M R E I
E A E V A V F Z A P G W W F N A X T R T
M L M A P F E C L A P S E R A T E Q P I
A U O L N H R A P T O V P H B E A I E S
T E T U W I C O R E C U S T O M E R C I
R I S E F E K S J N Q Z T J H E J K I U
I C U I M K S C O S T S A V I N G S R Q
X H C E Y C N E T S I S R E P T O R P C
T E N L K W C R O S S S E L L I N G K A
D T Z L I F E T I M E V A L U E Y Q T J
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # E U L A V L A I T N E T O P # # # #
2# # # H # # Y T I L A U Q D E T I C X E
3# S T I N U N O I T A V R E S N O C X #
4# C Y S # # # # # # # # # # # # U T # #
5# U T T Y T I L A U Q D E R I S E D # T
6# R L O # B A S E P R O F I T R # # # S
7# R A R # # L # # # # # # O N E # # M O
8V E Y I # # A # # # # # M A # I # # U C
9A N O C # # R # # # # E L # # N # # I N
10L T L A # # R # # # R R # # # S # # M O
11U V R L # # E # # S E # # # # T # # E I
12E A E V # # F # A P # # # # # A # # R T
13M L M A # # E C L A P S E R A T E # P I
14A U O L # # R A # # # # # # # E # # E S
15T E T U # I C O R E C U S T O M E R C I
16R # S E F E # # # # # # # # # E # # I U
17I # U I M # # C O S T S A V I N G S R Q
18X # C E Y C N E T S I S R E P T # # P C
19# E N # # # C R O S S S E L L I N G # A
20# T # L I F E T I M E V A L U E # # # #
Word X Y Direction
ACQUISITIONCOST  2019n
BASEPROFIT  76e
CONSERVATIONUNITS  183w
CORECUSTOMER  715e
COSTSAVINGS  817e
CROSSSELLING  719e
CURRENTVALUE  24s
CUSTOMERLOYALTY  318n
CUSTOMERSACRIFICE  183sw
DESIREDQUALITY  175w
EXCITEDQUALITY  202w
EXTERNALREPLACEMENT  1111sw
HISTORICALVALUE  43s
LAPSERATE  913e
LIFETIMEVALUE  420e
PERSISTENCY  1518w
POTENTIALVALUE  161w
PRICEPREMIUM  1918n
REFERRAL  714n
REINSTATEMENT  166s
VALUEMATRIX  18s