Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

O F C G T S O C N O I T I S I U Q C A D
B T J O N M U I M E R P E C I R P O T O
C A N L S I T N C K O X J Z R V F R R Z
O U C E I T L H E X F R Z S J T L E K B
N Q S U M F S L N K O E T F R N Y C Y X
S N E T R E E A E L F X Z V J E T U S L
E Q N T O R C T V S J Y V J C M I S P Y
R V O I V M E A I I S O P M Q E L T E T
V U N F O N E N L M N S A V Z T A O R I
A R G O F Z T R T P E G O H X A U M S L
T C S R R Z A S S V E V S R D T Q E I A
I I Y P G P R J T A A R A V C S D R S U
O X E E G C E Y T P C L L L Z N E Y T Q
N T F S T N S G V B D R U A U I R W E D
U M Y A S O P F E V U O I E N E I B N E
N P C B Y M A A L A R R E F E R S T C T
I E U L A V L A C I R O T S I H E E Y I
T Y T L A Y O L R E M O T S U C D T Y C
S C V P O T E N T I A L V A L U E J X X
Q T G Q C P R O V A L U E M A T R I X E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # C G T S O C N O I T I S I U Q C A #
2# T # O N M U I M E R P E C I R P O # #
3C # N L S I # # # # # # # # # # # R # #
4O U C E I T L # # # # # # # # T # E # #
5N # S U M F S L # # # # # # # N Y C # #
6S # # T R E E A E # # # # # # E T U # #
7E # # T O R C T V S # # # # # M I S P Y
8R # # I # M E A I I S # # # # E L T E T
9V # # F # # E N L M N S # # # T A O R I
10A # # O # # T R T P E G O # # A U M S L
11T # # R # # A # S V E V S R # T Q E I A
12I # # P # # R # # A A R A # C S D R S U
13O # # E # # E # # # C L L L # N E # T Q
14N # # S # # S # # # # R U A U I R # E D
15U # # A # # P # # # # # I E N E I # N E
16N # # B # # A # L A R R E F E R S # C T
17I E U L A V L A C I R O T S I H E # Y I
18T Y T L A Y O L R E M O T S U C D T # C
19S # # P O T E N T I A L V A L U E # X X
20# # # # # # # # V A L U E M A T R I X E
Word X Y Direction
ACQUISITIONCOST  191w
BASEPROFIT  415n
CONSERVATIONUNITS  13s
CORECUSTOMER  181s
COSTSAVINGS  31se
CROSSSELLING  1512nw
CURRENTVALUE  34se
CUSTOMERLOYALTY  1618w
CUSTOMERSACRIFICE  13se
DESIREDQUALITY  1717n
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  1517w
LAPSERATE  717n
LIFETIMEVALUE  43se
PERSISTENCY  197s
POTENTIALVALUE  419e
PRICEPREMIUM  172w
REFERRAL  1616w
REINSTATEMENT  1616n
VALUEMATRIX  920e