Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

I A H U H E C U R R E N T V A L U E V Z
Y C S T I N U N O I T A V R E S N O C T
C P G Y S Y G K D N S G J I Y X J U N U
N R C T T Y T I L A U Q D E R I S E D T
E C R L O B J D A H O B E E Y T M H M N
T E O A R A B W K R C T F C O E O E U E
S Y S Y I G F C I W A E N M C M U M I M
I T S O C X B Y B R R O E A V L T L M E
S I S L A P G S E R T R L A A R P P E T
R L E R L T T S A L S P L V E R Q W R A
E A L E V Y P L N A E U L M P F K U P T
P U L M A A Q G C R E A O O R J J V E S
H Q I O L T G R L M I T F T E L G Y C N
H D N T U X I A A T S S Z S U Q W B I I
L E G S E F N T N U B T J K I T D T R E
A T G U I R R E C U W N A E P J B O P R
U I M C E I T E N T I F O R P E S A B X
X C E T X O R E U L A V E M I T E F I L
J X X T P O C O S T S A V I N G S B I X
R E S A C Q U I S I T I O N C O S T G H
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # H # C U R R E N T V A L U E # #
2Y # S T I N U N O I T A V R E S N O C T
3C # # Y S # # # # # # # # # # # # U N #
4N # C T T Y T I L A U Q D E R I S E D T
5E # R L O # # # # # # # E E # T M # M N
6T # O A R # # # # # # T F # O E # E U E
7S Y S Y I # # # # # A E # M C # U # I M
8I T S O C # # # # R R # E A V L # # M E
9S I S L A # # # E R # R L A A R # # E T
10R L E R L # # S A # S P L V E # # # R A
11E A L E V # P L # A E U L M # # # # P T
12P U L M A A # # C R E A O # # # # # E S
13# Q I O L # # R L M I T # # # # # # C N
14# D N T U # I A A T S # # # # # # # I I
15# E G S E F N T N U # # # # # # # # R E
16# T # U I R R E C # # # # # # # # # P R
17# I # C E I T E # T I F O R P E S A B #
18# C E T X O R E U L A V E M I T E F I L
19# X X # P O C O S T S A V I N G S # # #
20# E # A C Q U I S I T I O N C O S T # #
Word X Y Direction
ACQUISITIONCOST  420e
BASEPROFIT  1817w
CONSERVATIONUNITS  192w
CORECUSTOMER  520ne
COSTSAVINGS  719e
CROSSSELLING  34s
CURRENTVALUE  71e
CUSTOMERLOYALTY  417n
CUSTOMERSACRIFICE  192sw
DESIREDQUALITY  184w
EXCITEDQUALITY  220n
EXTERNALREPLACEMENT  1111ne
HISTORICALVALUE  52s
LAPSERATE  513ne
LIFETIMEVALUE  2018w
PERSISTENCY  112n
POTENTIALVALUE  519ne
PRICEPREMIUM  1916n
REFERRAL  154sw
REINSTATEMENT  2016n
VALUEMATRIX  158sw