Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

X M E U L A V L A I T N E T O P F E F K
F T H E U L A V T N E R R U C X W N M P
Y Y N B W X S R E I N S T A T E M E N T
E Y U E E R P R I C E P R E M I U M V T
F C H H M A C Q U I S I T I O N C O S T
E U I G D E S I R E D Q U A L I T Y J J
U S S F N X C O R E C U S T O M E R G Y
L T T S I I I A D S Y M A U A U D L D T
A O O P D R L R L L G A Z X J M G B M I
V M R E H B C L T P A N M Q E V I F B L
E E I R E C A A E A E P I X J V A S B A
M R C S C G T S S S M R S V G O F M O U
I L A I L Z L R E R S E L E A D F J O Q
T O L S L A P Z V P E S U A R S B N Q D
E Y V T Z R R M R D R M O L N A T D E E
F A A E J H J R T P Q O O R A R T S G T
I L L N B U J L E V Q V F T C V E E O I
L T U C E W R A H F N O P I S L G T G C
W Y E Y F R I P X O E N D C T U R C X X
S T I N U N O I T A V R E S N O C E E E
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Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # E U L A V L A I T N E T O P # # # #
2# T # E U L A V T N E R R U C # # # # #
3# # N # # # # R E I N S T A T E M E N T
4E # # E # # P R I C E P R E M I U M # #
5# C H # M A C Q U I S I T I O N C O S T
6E U I G D E S I R E D Q U A L I T Y # #
7U S S F N X C O R E C U S T O M E R # Y
8L T T # I I I A # S # # # # # # # # # T
9A O O P # R L R L L G # # # # # # # # I
10V M R E # B C L T P A N # # # # # # # L
11E E I R # # A A E A E P I # # # # # # A
12M R C S # # # S S S M R S V # # # # # U
13I L A I L # # # E R S E L E A # # # # Q
14T O L S # A # # # P E S U A R S # # # D
15E Y V T # # R # # # R M O L N A T # # E
16F A A E # # # R # # # O O R A R T S # T
17I L L N # # # # E # # # F T C V E E O I
18L T U C # # # # # F # # # I S # # T # C
19# Y E Y # # # # # # E # # # T U # # X X
20S T I N U N O I T A V R E S N O C # # E
Word X Y Direction
ACQUISITIONCOST  65e
BASEPROFIT  711se
CONSERVATIONUNITS  1720w
CORECUSTOMER  77e
COSTSAVINGS  2018nw
CROSSSELLING  1517nw
CURRENTVALUE  152w
CUSTOMERLOYALTY  25s
CUSTOMERSACRIFICE  1720nw
DESIREDQUALITY  66e
EXCITEDQUALITY  2020n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  36s
LAPSERATE  109se
LIFETIMEVALUE  118n
PERSISTENCY  49s
POTENTIALVALUE  161w
PRICEPREMIUM  74e
REFERRAL  1220nw
REINSTATEMENT  83e
VALUEMATRIX  1617nw