Chaper 14

ACQUISITIONCOST
BASEPROFIT
CONSERVATIONUNITS
CORECUSTOMER
COSTSAVINGS
CROSSSELLING
CURRENTVALUE
CUSTOMERLOYALTY
CUSTOMERSACRIFICE
DESIREDQUALITY
EXCITEDQUALITY
EXTERNALREPLACEMENT
HISTORICALVALUE
LAPSERATE
LIFETIMEVALUE
PERSISTENCY
POTENTIALVALUE
PRICEPREMIUM
REFERRAL
REINSTATEMENT
VALUEMATRIX

This is a word search from terms listed in Chapter 14

Try to find all 21 words on this board.

M Z B Q R M R E E J C G E U Q X A R J L
Y T Q L H L E C T T M T U W C C C C C K
C O N A Q W C I A Q D H L J O O Q U R H
O U E E S M T F R K H E A V S T U R O E
N E S L M Q D I E I A L V X T N I R S U
S U Z T J E E R S H U A E I S E S E S L
E L Y B O V C C P Z C R M R A M I N S A
R A T A K M A A A I M R I T V E T T E V
V V I S M Y E S L Y R E T A I T I V L L
A L L E T C Y R I P U F E M N A O A L A
T A A P L N L E L E E E F E G T N L I I
I C U R B E S M A O B R I U S S C U N T
O I Q O S T E O D X Y T L L R N O E G N
N R D F R S O T M G Q A W A H I S M B E
U O E I C I D S U D M K L V N E T W I T
N T T T H S G U O Y A A F T V R O C J O
I S I P J R L C Y J N U J S Y E E X P P
T I C O R E C U S T O M E R R B G T B J
S H X J K P R I C E P R E M I U M N X H
C D E S I R E D Q U A L I T Y P S X F E
Brought to you by WordSearchFun.com



Answer Key for Chaper 14

X
Y
1234567891011121314151617181920
1# # # # # # # E E # # # E # # # A # # #
2# T # # # # # C T # # # U # C # C C C #
3C # N # # # # I A # # # L # O # Q U R #
4O U # E # # # F R # # # A # S T U R O E
5N E S # M # # I E # # L V X T N I R S U
6S U # T # E # R S # # A E I S E S E S L
7E L Y B O # C C P # # R M R A M I N S A
8R A T A # M # A A # # R I T V E T T E V
9V V I S # Y E S L # # E T A I T I V L L
10A L L E # C # R # P # F E M N A O A L A
11T A A P # N # E L # E E F E G T N L I I
12I C U R # E # M # O # R I U S S C U N T
13O I Q O # T # O # # Y # L L # N O E G N
14N R D F # S # T # # # A # A # I S # # E
15U O E I # I # S # # # # L V N E T # # T
16N T T T # S # U # # # # # T # R # # # O
17I S I # # R # C # # # # # # Y # E # # P
18T I C O R E C U S T O M E R # # # T # #
19S H X # # P R I C E P R E M I U M # X #
20# D E S I R E D Q U A L I T Y # # # # E
Word X Y Direction
ACQUISITIONCOST  171s
BASEPROFIT  48s
CONSERVATIONUNITS  13s
CORECUSTOMER  318e
COSTSAVINGS  152s
CROSSSELLING  192s
CURRENTVALUE  182s
CUSTOMERLOYALTY  13se
CUSTOMERSACRIFICE  817n
DESIREDQUALITY  320e
EXCITEDQUALITY  320n
EXTERNALREPLACEMENT  1111nw
HISTORICALVALUE  218n
LAPSERATE  99n
LIFETIMEVALUE  1313n
PERSISTENCY  619n
POTENTIALVALUE  2017n
PRICEPREMIUM  619e
REFERRAL  1212n
REINSTATEMENT  1616n
VALUEMATRIX  1415n