It's all about the customers

ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPOND
SERVICE
SMILE
SUPPORT
THANKS
TONE
UNDERSTANDING

Using positive language to improve the customer experience.

Try to find all 23 words on this board.

T L B R E U L A V G N I D D A
O O W N E R S H I P H S L C U
U T E Y A M R I F N O C K S N
R E S O L V E R C W S N F W D
O P E N Q U E S T I O N S Q E
Z D L T H A N K S W K G W I R
G N I N E T S I L I E L I M S
S O M I R Z D E M P A T H Y T
E P A Y Y J D S U P P O R T A
R S R R P G H E L P F U L C N
V E T G E N T H U S I A S M D
I R X M J Z P A T I E N C E I
C P E F F I C I E N T O N E N
E N U S U F C Y T I L A U Q G
T F R I E N D L Y P O L I T E
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Answer Key for It's all about the customers

X
Y
123456789101112131415
1# # # # E U L A V G N I D D A
2# O W N E R S H I P # # # C U
3# # # # # M R I F N O C K # N
4R E S O L V E # # # # N # # D
5O P E N Q U E S T I O N S # E
6# D L T H A N K S W # # # # R
7G N I N E T S I L # E L I M S
8S O M # # # # E M P A T H Y T
9E P A # # # D S U P P O R T A
10R S R # # G H E L P F U L # N
11V E T # E N T H U S I A S M D
12I R X M # # P A T I E N C E I
13C # E F F I C I E N T O N E N
14E N # # # # # Y T I L A U Q G
15T F R I E N D L Y P O L I T E
Word X Y Direction
ACKNOWLEDGEMENT  88sw
ADDINGVALUE  151w
CONFIRM  123w
EFFICIENT  313e
EMPATHY  88e
ENTHUSIASM  511e
EXTRAMILE  313n
FRIENDLY  215e
HELPFUL  710e
LISTENING  97w
OPENQUESTIONS  15e
OWNERSHIP  22e
PATIENCE  712e
POLITE  1015e
QUALITY  1414w
RESOLVE  14e
RESPOND  212n
SERVICE  18s
SMILE  157w
SUPPORT  89e
THANKS  46e
TONE  1113e
UNDERSTANDING  152s