It's all about the customers

ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPECT
RESPOND
SERVICE
SMILE
SUPPORT
THANKS
TONE
UNDERSTANDING

Using positive language to improve the customer experience.

Try to find all 24 words on this board.

J H K M E U L A V G N I D D A
B E I F M D P M R I F N O C F
R L B P S N J Y E B U Q K O R
E P G A A O B T H O E N M P I
S F N T I P Y S Y T O D O E E
O U I I S S I Z U W A L J N N
L L N E U E M H L P I P A Q D
V E E N H R Z E S T P K M U L
E L T C T L D G E R T O U E Y
S I S E N G M K U S E Y R S I
K M I O E F F I C I E N T T R
N S L M T Y T I L A U Q W I E
A N E X T R A M I L E E N O T
H N U N D E R S T A N D I N G
T C E P S E R E C I V R E S H
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Answer Key for It's all about the customers

X
Y
123456789101112131415
1# H # # E U L A V G N I D D A
2# E # # M D # M R I F N O C F
3R L # P S N # Y # # # # K O R
4E P G A A O # # H # # N # P I
5S F N T I P # S # T O # O E E
6O U I I S S I # U W A L # N N
7L L N E U E # H L P I P # Q D
8V E E N H R # E S T P # M U L
9E L T C T # D # E R # O # E Y
10S I S E N G # # # # E # R S #
11K M I # E F F I C I E N T T #
12N S L M # Y T I L A U Q W I #
13A # E X T R A M I L E E N O T
14H N U N D E R S T A N D I N G
15T C E P S E R E C I V R E S #
Word X Y Direction
ACKNOWLEDGEMENT  88sw
ADDINGVALUE  151w
CONFIRM  142w
EFFICIENT  511e
EMPATHY  149nw
ENTHUSIASM  511n
EXTRAMILE  313e
FRIENDLY  152s
HELPFUL  21s
LISTENING  312n
OPENQUESTIONS  143s
OWNERSHIP  1413nw
PATIENCE  43s
POLITE  144sw
QUALITY  1212w
RESOLVE  13s
RESPECT  715w
RESPOND  68n
SERVICE  1415w
SMILE  212n
SUPPORT  85se
THANKS  115n
TONE  1513w
UNDERSTANDING  314e