It's all about the customers

ACKNOWLEDGEMENT
ADDINGVALUE
CONFIRM
EFFICIENT
EMPATHY
ENTHUSIASM
EXTRAMILE
FRIENDLY
HELPFUL
LISTENING
OPENQUESTIONS
OWNERSHIP
PATIENCE
POLITE
QUALITY
RESOLVE
RESPOND
SERVICE
SMILE
SUPPORT
THANKS
TONE
UNDERSTANDING

Using positive language to improve the customer experience.

Try to find all 23 words on this board.

S Y I G B Y G D N O P S E R T
M O O N S K N A H T Q Q H N S
I W K I E L I M A R T X E Q N
L N Y D R U N Q P O G M F V O
E E T N E F E S N V E S F U I
U R I A S P T E J G N P I F T
L S L T O L S C D B T A C C S
A H A S L E I E T U H T I O E
V I U R V H L M R I U I E N U
G P Q E E W L P O V S E N F Q
N U P D O E O A P S I N T I N
I Q E N P L D T P Q A C F R E
D P K U I R P H U L S E E M P
D C E T D N M Y S O M X G A O
A E E K F R I E N D L Y Q N M
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Answer Key for It's all about the customers

X
Y
123456789101112131415
1S # # G # # G D N O P S E R T
2M O # N S K N A H T # # # N S
3I W # I E L I M A R T X E # N
4L N Y D R U N # # O # M F # O
5E E T N E F E # N # E # F # I
6U R I A S P T E # G N P I # T
7L S L T O L S # D # T A C C S
8A H A S L E I E T # H T I O E
9V I U R V H L M R # U I E N U
10G P Q E E W # P O V S E N F Q
11N # # D O # O A P # I N T I N
12I # # N # L # T P # A C # R E
13D # K U I # # H U # S E E M P
14D C # T # # # Y S # M # # # O
15A # E # F R I E N D L Y # # #
Word X Y Direction
ACKNOWLEDGEMENT  88ne
ADDINGVALUE  115n
CONFIRM  147s
EFFICIENT  133s
EMPATHY  88s
ENTHUSIASM  115s
EXTRAMILE  133w
FRIENDLY  515e
HELPFUL  69n
LISTENING  79n
OPENQUESTIONS  1514n
OWNERSHIP  22s
PATIENCE  126s
POLITE  810sw
QUALITY  310n
RESOLVE  54s
RESPOND  141w
SERVICE  77se
SMILE  11s
SUPPORT  914n
THANKS  102w
TONE  113sw
UNDERSTANDING  413n