What is Great Customer Service???

COMMUNICATION
CONCERN
COURTEOUS
EMPATHY
EXCITED
HELPFUL
KNOWLEDGEABLE
LISTENING
NICE
ORGANIZATION
OWNERSHIP
PARAPHASE
PATIENCE
POLITE
POSITIVE
PRIORITY
PROMPT
RESPECTFUL
SMILE
TONE

Find all the words that pertain to great customer service.

Try to find all 20 words on this board.

I T L K G U S C J H X O L E J
K N O W L E D G E A B L E J G
B I O W P I P O I G Y Z M Q Q
Q C L I N R S G G F T T P G F
Z E L U T E O T W P I T A S H
T E T L F A R M E V R L T S E
R L E N O T C S P N O T H U L
S I O P W A C I H T I P Y O P
H M P O L I T E N I R N Z E F
E S A H P A R A P U P P G T U
P A T I E N C E V S M Q C R L
F H K G D E T I C X E M G U J
G N O I T A Z I N A G R O O R
Q A P O J L I N R E C N O C Y
S Y X A Z E V I T I S O P M U
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Answer Key for What is Great Customer Service???

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Word X Y Direction
COMMUNICATION  88nw
CONCERN  1414w
COURTEOUS  1414n
EMPATHY  132s
EXCITED  1112w
HELPFUL  155s
KNOWLEDGEABLE  22e
LISTENING  52se
NICE  22s
ORGANIZATION  1313w
OWNERSHIP  32se
PARAPHASE  910w
PATIENCE  111e
POLITE  39e
POSITIVE  1315w
PRIORITY  1110n
PROMPT  53se
RESPECTFUL  1213nw
SMILE  210n
TONE  67w