What is Great Customer Service???

COMMUNICATION
CONCERN
EMPATHY
EXCITED
EXCITED
FUN
HELPFUL
KNOWLEDGE
LISTENING
NICE
ORGANIZATION
OWNERSHIP
PARAPHRASE
PATIENCE
POLITE
POSITIVE
PRIORITY
RESPECTFUL
SMILE
TONE

Find all the words that pertain to great customer service?

Try to find all 20 words on this board.

F K B S P O S I T I V E I M J
E N P Z D P Z E Q E L J N H G
C O O L X P N O T T U U O J H
N W Q I U O A U C I F B I H K
E L Z S T F K R I L P B T J B
I E T T Y A T H A O L A A D D
T D W E T Q C C Y P E M Z E E
A G O N I P L I E F H F I L T
P E I I R E C I N P J R N I I
U T O N O M C S I U S C A M C
E D O G I Y H T A P M E G S X
D G E U R Q S K W V P M R L E
L O Z H P I H S R E N W O X N
X Y Z M X B K N R E C N O C I
P U Q O O F M Z I R N D J J F
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Answer Key for What is Great Customer Service???

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3C O O L # P N # # T U U O # #
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5E L # S T F # R # L P # T # #
6I E # T Y A T # A O L # A # D
7T D # E T # C C # P E # Z E E
8A G # N I # # I E # H # I L T
9P E # I R E C I N P # R N I I
10# # # N O # # # # U S # A M C
11# # # G I Y H T A P M E G S X
12# # # # R # # # # # # M R # E
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Word X Y Direction
COMMUNICATION  88nw
CONCERN  1414w
EMPATHY  1211w
EXCITED  1512n
EXCITED  1512n
FUN  114ne
HELPFUL  118n
KNOWLEDGE  22s
LISTENING  43s
NICE  99w
ORGANIZATION  1313n
OWNERSHIP  1313w
PARAPHRASE  63se
PATIENCE  19n
POLITE  107n
POSITIVE  51e
PRIORITY  513n
RESPECTFUL  1312nw
SMILE  1411n
TONE  55ne