What is Great Customer Service ???

COMMUNICATION
CONCERN
EMPATHY
ENGAGE
EXCITED
FUN
HELPFUL
KNOWLEDGE
LISTENING
NICE
ORGANIZATION
OWNERSHIP
PARAPHRASE
PATIENCE
POLITE
POSITIVE
PRIORITY
RESPECTFUL
SMILE
TONE

Find all the words the pertain to Great Customer Service

Try to find all 20 words on this board.

H E L P F U L M P E H X W Q Z
E G A G N E M P A T H Y F C M
F E L I M S N O R G P K O N R
L F A B F A R L V U U M R V B
U P P G U R E I Y A M Y G Q J
F A I N N H C T K U B W A S D
T T H I A P N E N G D O N P J
C I S N E A O I O I Z I I R X
E E R E N R C O W L C X Z I F
P N E T O A A J L Z T E A O V
S C N S T P Q H E Q Z Z T R Y
E E W I N M O B D J S B I I S
R P O L Q T T V G J B L O T P
R N D E T I C X E V N N N Y J
Q O C P O S I T I V E V B N Z
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Answer Key for What is Great Customer Service ???

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2E G A G N E M P A T H Y # C #
3# E L I M S N O # # # # O # #
4L # # # F A R L # # # M R # #
5U P P G U R E I # # M # G # #
6F A I N N H C T K U # # A # #
7T T H I # P N E N # # # N P #
8C I S N E A O I O I # # I R #
9E E R E N R C # W # C # Z I #
10P N E T O A # # L # # E A O #
11S C N S T P # # E # # # T R #
12E E W I # # # # D # # # I I #
13R # O L # # # # G # # # O T #
14# N D E T I C X E # # # N Y #
15# # # P O S I T I V E # # # #
Word X Y Direction
COMMUNICATION  88sw
CONCERN  79n
EMPATHY  62e
ENGAGE  62w
EXCITED  914w
FUN  54s
HELPFUL  11e
KNOWLEDGE  97s
LISTENING  413n
NICE  97se
ORGANIZATION  133s
OWNERSHIP  313n
PARAPHRASE  610n
PATIENCE  25s
POLITE  82s
POSITIVE  415e
PRIORITY  147s
RESPECTFUL  113n
SMILE  63w
TONE  511n