What is Great Customer Service ???

COMMUNICATION
CONCERN
EMPATHY
ENGAGE
EXCITED
FUN
HELPFUL
KNOWLEDGE
LISTENING
NICE
ORGANIZATION
OWNERSHIP
PARAPHRASE
PATIENCE
POLITE
POSITIVE
PRIORITY
RESPECTFUL
SMILE
TONE

Find all the words the pertain to Great Customer Service

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F P Q H L B Y T I R O I R P I
P C E E C N E I T A P Q C W L
I E O R G A N I Z A T I O N Z
T E Y M T I E D E T I C X E W
F Q N D M T E V I T I S O P Z
M R U N I U V U Q Q D G U E O
B E F L E K N O W L E D G E J
B S O P I K P I C E W L K M P
M P N R E C N O C G J T B P H
O E S A R H P A R A P C Z A E
A C M M D S O L P G T V N T L
C T I F R Z T H X N O I R H P
K F L P P I H S R E N W O Y F
B U E Q R B R A J D E C I N U
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Answer Key for What is Great Customer Service ???

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3# # O R G A N I Z A T I O N #
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9# P N R E C N O C G # # # P H
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11# C M # # # # # # G T # # T L
12# T I # # # # # # N O I # H P
13# F L # P I H S R E N W O Y F
14# U E # # # # # # # E C I N U
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Word X Y Direction
COMMUNICATION  88se
CONCERN  99w
EMPATHY  147s
ENGAGE  1013n
EXCITED  144w
FUN  37n
HELPFUL  159s
KNOWLEDGE  77e
LISTENING  215e
NICE  1414w
ORGANIZATION  33e
OWNERSHIP  1313w
PARAPHRASE  1010w
PATIENCE  112w
POLITE  29ne
POSITIVE  145w
PRIORITY  141w
RESPECTFUL  26s
SMILE  310s
TONE  1111s