Qualities of Outstanding Customer Service

ACCURACY
APPRECIATION
ATTENTION
CONFIRM
COURTESY
DEDICATION
EMPATHY
ENTHUSIASM
FRIENDLINESS
INTEGRITY
KNOWLEDGE
PATIENCE
RELIABILITY
SMILE
UNDERSTANDING

CoServ Customer Service

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Word	X	Y	Direction
ACCURACY	7	2	e
APPRECIATION	12	10	w
ATTENTION	12	10	e
CONFIRM	7	10	sw
COURTESY	4	8	e
DEDICATION	7	15	e
EMPATHY	17	13	s
ENTHUSIASM	8	14	e
FRIENDLINESS	9	13	e
INTEGRITY	15	7	w
KNOWLEDGE	6	16	e
PATIENCE	10	10	sw
RELIABILITY	4	6	e
SMILE	10	12	e
UNDERSTANDING	11	11	ne