ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

N N O K A J M E L B O R P I V
G C A P A C I T Y T I L I T U
I H O R E S O L U T I O N S H
S A C N X S T R A T E G Y F A
E N S B F G C Y T I R O I R P
D G U C E I W A R R A N T Y I
W E J E Q C G S L I A C E L O
Q Y C N E G R U E A M B S G I
E S U A C T O O R R T P S U L
Y T N E M E E R G A V I A U O
P N O I T I S N A R T I O C F
K T N E M E V O R P M I C N T
M E M S N O I T A R E P O E R
I N C I D E N T F Y G Z P N O
N R A V A I L A B I L I T Y P
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Answer Key for ITIL

X
Y
123456789101112131415
1N # # # # # M E L B O R P # #
2G C A P A C I T Y T I L I T U
3I H O R E S O L U T I O N # #
4S A # N # S T R A T E G Y # #
5E N # # F # C Y T I R O I R P
6D G # # # I W A R R A N T Y #
7# E # # # # G S L I # # E # O
8# Y C N E G R U E A M # S # I
9E S U A C T O O R R T P S # L
10# T N E M E E R G A V I A # O
11# N O I T I S N A R T I O C F
12# T N E M E V O R P M I C N T
13# # # S N O I T A R E P O E R
14I N C I D E N T # # # # # N O
15# # A V A I L A B I L I T Y P
Word X Y Direction
AGREEMENT  1010w
ASSET  1310n
AVAILABILITY  315e
CAPACITY  22e
CHANGE  22s
CONFIGURATION  88se
DESIGN  16n
ESCALATION  53se
IMPACT  107se
IMPACT  107se
IMPROVEMENT  1212w
INCIDENT  114e
OPERATIONS  1313w
PORTFOLIO  1515n
PRIORITY  155w
PROBLEM  131w
RESOLUTION  43e
ROOTCAUSE  99w
SERVICE  87se
STRATEGY  64e
TRANSITION  1111w
URGENCY  88w
UTILITY  152w
WARRANTY  86e