ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A U N M Y T I R O I R P Q Z X
V C H O E A Z X Y M N R G Y Y
A J O Y I S S E C P G O O C G
I G W N T T C S W A I B I N E
L N R A F I I A E C S L L E T
A R C E R I L S L T E E O G A
B E H I E R G I N A D M F R R
I S A K D M A U T A T K T U T
L O N K P E E N R U R I R B S
I L G W J R N N T A L T O E E
T U E N S A H T T Y T O P N R
Y T N E M E V O R P M I Q X V
B I E S N O I T A R E P O A I
D O Y T I C A P A C N C K N C
F N B E S U A C T O O R L N E
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Answer Key for ITIL

X
Y
123456789101112131415
1A # N # Y T I R O I R P # # #
2V C # O E A # # # M N R # Y Y
3A # O Y I S S # # P G O O C G
4I G W N T T C S # A I B I N E
5L N R A F I I A E C S L L E T
6A R C E R I L S L T E E O G A
7B E H I E R G I N A D M F R R
8I S A # D M A U T A T # T U T
9L O N # # E E N R U R I R # S
10I L G # # # N N T A # T O # E
11T U E # # # # T T Y T # P N R
12Y T N E M E V O R P M I # # V
13# I # S N O I T A R E P O # I
14# O Y T I C A P A C # # # N C
15# N # E S U A C T O O R # # E
Word X Y Direction
AGREEMENT  13se
ASSET  62se
AVAILABILITY  11s
CAPACITY  1014w
CHANGE  36s
CONFIGURATION  88se
DESIGN  117n
ESCALATION  52se
IMPACT  101s
IMPACT  101s
IMPROVEMENT  1212w
INCIDENT  14se
OPERATIONS  1313w
PORTFOLIO  1311n
PRIORITY  121w
PROBLEM  121s
RESOLUTION  26s
ROOTCAUSE  1215w
SERVICE  159s
STRATEGY  159n
TRANSITION  1210nw
URGENCY  148n
UTILITY  109nw
WARRANTY  45se