ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

X Q Y G E T A R T S O D X N O
N N D H C J A J T Y M E J G I
X J O A K W P M N C L G C I L
Y R P I N C I D E N T N N S O
T M E M T W N E M E E A P E F
I U R P R A U O E G S H S D T
L G A R A R R N E R S C E Y R
I P T O N R R U R U A U S T O
B R I V S A Q Q G L T E U I P
A I O E I N W G A I R K A C R
L O N M T T C T L V F C C A O
I R S E I Y I I I Z R N T P B
A I X N O O T C J K I T O A L
V T F T N Y E Y R S W P O C E
A Y C N O I T U L O S E R O M
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Answer Key for ITIL

X
Y
123456789101112131415
1# # Y G E T A R T S # # # N O
2# N # # C # # # T Y # E # G I
3# # O A # # # # N C # G # I L
4Y # P I N C I D E N T N # S O
5T M E M T W # # M E E A # E F
6I # R P R A # # E G S H S D T
7L # A R A R R # E R S C E Y R
8I P T O N R # U R U A U S T O
9B R I V S A # # G L T E U I P
10A I O E I N # # A I R # A C R
11L O N M T T # T L V F # C A O
12I R S E I Y I I I # # N T P B
13A I # N O O T C # # # # O A L
14V T # T N Y E # # # # # O C E
15A Y # N O I T U L O S E R # M
Word X Y Direction
AGREEMENT  910n
ASSET  118n
AVAILABILITY  115n
CAPACITY  1414n
CHANGE  127n
CONFIGURATION  88nw
DESIGN  146n
ESCALATION  145sw
IMPACT  16ne
IMPACT  16ne
IMPROVEMENT  44s
INCIDENT  44e
OPERATIONS  33s
PORTFOLIO  159n
PRIORITY  28s
PROBLEM  159s
RESOLUTION  1315w
ROOTCAUSE  1315n
SERVICE  138sw
STRATEGY  101w
TRANSITION  55s
URGENCY  108n
UTILITY  128sw
WARRANTY  66s