ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

P C A P A C I T Y I M P A C T
Z N U C M H Y G E T A R T S R
Y F O E R E S O L U T I O N Z
T O A I M P R O V E M E N T S
N N V N T I O Y S D E S I G N
A O A C R A W R T E S S A I O
R I I I A G R U T I R B O C I
R T L D N R O U T F R V R V T
A A A E S E O R G I O O I M A
W L B N I E T G Z I L L I C R
A A I T T M C E B D F I I R E
X C L O I E A N D A J N T O P
B S I K O N U C J Q J N O Y O
G E T H N T S Y E G N A H C L
K E Y K B U E W M E L B O R P
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Answer Key for ITIL

X
Y
123456789101112131415
1# C A P A C I T Y I M P A C T
2# N # # # # Y G E T A R T S #
3Y # O # R E S O L U T I O N #
4T # A I M P R O V E M E N T S
5N N V N T # O Y S D E S I G N
6A O A C R A # R T E S S A # O
7R I I I A G R U T I R # # # I
8R T L D N R O U T F R V # # T
9A A A E S E O R G I O O I # A
10W L B N I E T G # I L L I C R
11# A I T T M C E # # F I I R E
12# C L # I E A N # # # N T O P
13# S I # O N U C # # # # O Y O
14# E T # N T S Y E G N A H C #
15# # Y # # # E # M E L B O R P
Word X Y Direction
AGREEMENT  66s
ASSET  136w
AVAILABILITY  34s
CAPACITY  21e
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  105e
ESCALATION  214n
IMPACT  101e
IMPACT  101e
IMPROVEMENT  44e
INCIDENT  44s
OPERATIONS  1513n
PORTFOLIO  64se
PRIORITY  1512nw
PROBLEM  1515w
RESOLUTION  53e
ROOTCAUSE  77s
SERVICE  95se
STRATEGY  142w
TRANSITION  55s
URGENCY  88s
UTILITY  87se
WARRANTY  19n