ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

M Z T C A P M I X V W H Y K I
A F N O I T I S N A R T J N N
G V N G I S E D R O N T O J D
R C A W T R J R O E U I P R H
E Y J I V F A T M M T N E E A
E C W I L N C E E A I C R S P
M N C D T A V L R S L I A O R
E E G Y U O B U F S I D T L I
N G M S R O G I X E T E I U O
T R E P R I F G L T Y N O T R
L U M P F S P M Y I J T N I I
K I D N Y G E T A R T S S O T
F P O R T F O L I O G Y H N Y
T C A P A C I T Y C H A N G E
B H U V E S C A L A T I O N J
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Answer Key for ITIL

X
Y
123456789101112131415
1# # T C A P M I # # W # # # #
2A # N O I T I S N A R T # N #
3G V N G I S E D R O N # O # #
4R # A # # R # R O E U I P R #
5E Y # I V # A T M M T N E E #
6E C # I L N C E E A I C R S P
7M N C # T A V L R S L I A O R
8E E # Y U O B U # S I D T L I
9N G # S R O G I # E T E I U O
10T R E P R I # # L T Y N O T R
11# U M P F # # # # I # T N I I
12# I # N Y G E T A R T S S O T
13# P O R T F O L I O # Y # N Y
14# C A P A C I T Y C H A N G E
15# # # # E S C A L A T I O N #
Word X Y Direction
AGREEMENT  12s
ASSET  106s
AVAILABILITY  12se
CAPACITY  214e
CHANGE  1014e
CONFIGURATION  88ne
DESIGN  83w
ESCALATION  515e
IMPACT  81w
IMPACT  81w
IMPROVEMENT  212ne
INCIDENT  124s
OPERATIONS  133s
PORTFOLIO  213e
PRIORITY  156s
PROBLEM  411ne
RESOLUTION  144s
ROOTCAUSE  112sw
SERVICE  82sw
STRATEGY  1212w
TRANSITION  122w
URGENCY  211n
UTILITY  114s
WARRANTY  102sw