ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y S N O I T A R E P O I R T O
E C I V R E S Y S T N T M I I
M A O U Y W S C U N O N R X L
A X V N S H E N A E I E E Q O
T K Y A F W T E C M T M S Y F
N V Y G I I D G T E I E O T T
R O Y T E L G R O E S V L I R
D T I T I T A U O R N O U L O
E C N T I C A B R G A R T I P
S A C H A R A R I A R P I T R
I P I H I L O P T L T M O U O
G M D A B B A I A S I I N H B
N I E G N A H C R C D T O A L
Y T N A R R A W S P H F Y N E
O C T K U I G T Z E J D T D M
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Answer Key for ITIL

X
Y
123456789101112131415
1# S N O I T A R E P O # # # O
2E C I V R E S Y S T N T # # I
3# A O # # # S C U N O N R # L
4# # V N # # E N A E I E E # O
5# # Y A F # T E C M T M S Y F
6N # Y G I I # G T E I E O T T
7# O Y T E L G R O E S V L I R
8D T I T I T A U O R N O U L O
9E C N T I C A B R G A R T I P
10S A C # A R A R I A R P I T R
11I P I # # L O P T L T M O U O
12G M D # # # A I A S I I N # B
13N I E G N A H C R C # T O # L
14Y T N A R R A W S P # # Y N E
15# # T # # # # # # E # # # # M
Word X Y Direction
AGREEMENT  1010n
ASSET  71s
AVAILABILITY  23se
CAPACITY  1013nw
CHANGE  813w
CONFIGURATION  88se
DESIGN  18s
ESCALATION  1015nw
IMPACT  213n
IMPACT  213n
IMPROVEMENT  1212n
INCIDENT  38s
OPERATIONS  111w
PORTFOLIO  159n
PRIORITY  1014nw
PROBLEM  159s
RESOLUTION  133s
ROOTCAUSE  99n
SERVICE  72w
STRATEGY  1012nw
TRANSITION  1111n
URGENCY  88n
UTILITY  1411n
WARRANTY  714w