ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

C Y G E T A R T S V V K P Y U
L C R P R I O R I T Y Z K C T
E R E S C A L A T I O N O G I
H Y S Y M E L B O R P N J P L
J T O T E G N A H C F X K T I
T I L N P T R E C I V R E S T
N C U A D E S I G N C K Q G Y
E A T R W S C U R G E N C Y R
M P I R D S R O O T C A U S E
E A O A V A I L A B I L I T Y
E C N W T R A N S I T I O N E
R H K I M P R O V E M E N T E
G Z O P E R A T I O N S K Z C
A N T C A P M I N C I D E N T
D C O I L O F T R O P K T J Z
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Answer Key for ITIL

X
Y
123456789101112131415
1# Y G E T A R T S # # # # # U
2# # R P R I O R I T Y # # C T
3# # E S C A L A T I O N O # I
4# Y S Y M E L B O R P N # # L
5# T O T E G N A H C F # # # I
6T I L N # T # E C I V R E S T
7N C U A D E S I G N # # # # Y
8E A T R # S # U R G E N C Y #
9M P I R # S R O O T C A U S E
10E A O A V A I L A B I L I T Y
11E C N W T R A N S I T I O N #
12R # # I M P R O V E M E N T #
13G # O P E R A T I O N S # # #
14A N T C A P M I N C I D E N T
15# # O I L O F T R O P # # # #
Word X Y Direction
AGREEMENT  114n
ASSET  610n
AVAILABILITY  410e
CAPACITY  211n
CHANGE  105w
CONFIGURATION  88sw
DESIGN  57e
ESCALATION  33e
IMPACT  814w
IMPACT  814w
IMPROVEMENT  412e
INCIDENT  814e
OPERATIONS  313e
PORTFOLIO  1115w
PRIORITY  42e
PROBLEM  114w
RESOLUTION  32s
ROOTCAUSE  79e
SERVICE  146w
STRATEGY  91w
TRANSITION  511e
URGENCY  88e
UTILITY  151s
WARRANTY  410n