ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Z I F B S O I L O F T R O P A
K V O L P R I O R I T Y E C M
P T D S N O I T A R E P O H E
N N Q Y S E R V I C E N Y A L
O E U T I M P A C T F D G N B
I M T N E D I C N I Y J Z G O
T E I A S S E T G S Z I J E R
A E L R F L X U R G E N C Y P
L R I R W Y R O O T C A U S E
A G T A V A I L A B I L I T Y
C A Y W T R A N S I T I O N J
S H L I M P R O V E M E N T Y
E O O S N N M Y T I C A P A C
N N P S T R A T E G Y R W R N
D E S I G N O I T U L O S E R
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # # O I L O F T R O P #
2# # # # P R I O R I T Y # C M
3# T # S N O I T A R E P O H E
4N N # Y S E R V I C E N # A L
5O E U T I M P A C T F # # N B
6I M T N E D I C N I # # # G O
7T E I A S S E T G # # # # E R
8A E L R # # # U R G E N C Y P
9L R I R # # R O O T C A U S E
10A G T A V A I L A B I L I T Y
11C A Y W T R A N S I T I O N #
12S # # I M P R O V E M E N T #
13E # O # # # # Y T I C A P A C
14# N # S T R A T E G Y # # # #
15D E S I G N O I T U L O S E R
Word X Y Direction
AGREEMENT  211n
ASSET  47e
AVAILABILITY  410e
CAPACITY  1513w
CHANGE  142s
CONFIGURATION  88sw
DESIGN  115e
ESCALATION  113n
IMPACT  55e
IMPACT  55e
IMPROVEMENT  412e
INCIDENT  106w
OPERATIONS  133w
PORTFOLIO  141w
PRIORITY  52e
PROBLEM  158n
RESOLUTION  1515w
ROOTCAUSE  79e
SERVICE  54e
STRATEGY  414e
TRANSITION  511e
URGENCY  88e
UTILITY  35s
WARRANTY  410n