ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y D H O I L O F T R O P L M F
T Z K Z N Y E T E L N Y A N R
I M P A C T B H S Q T N O I R
L J S S I I S R S N G I V Y Y
I D N E D L M Z A I T M N N T
T C O R E I G R S A R P O O I
U Y I V N B R E R G A R I I R
S T T I T A D U O R N O T T O
T I A C W L G R O E S V A U I
R C R E M I M G T E I E L L R
A A E H F A G E C M T M A O P
T P P N K V N N A E I E C S I
E A O W R A J C U N O N S E L
G C H A N G E Y S T N T E R J
Y L Z B Q I P M E L B O R P R
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Answer Key for ITIL

X
Y
123456789101112131415
1Y # # O I L O F T R O P # # #
2T # # # N Y # # E # # Y # N #
3I M P A C T # # S # T N O # #
4L # S S I I # # S N G I # # Y
5I # N E D L # # A I T M N N T
6T # O R E I # R S A R P O O I
7U Y I V N B R E R G A R I I R
8S T T I T A D U O R N O T T O
9T I A C W L G R O E S V A U I
10R C R E # I # G T E I E L L R
11A A E # F A # E C M T M A O P
12T P P N # V # N A E I E C S #
13E A O # # A # C U N O N S E #
14G C H A N G E Y S T N T E R #
15Y # # # # # # M E L B O R P #
Word X Y Direction
AGREEMENT  106s
ASSET  95n
AVAILABILITY  613n
CAPACITY  214n
CHANGE  214e
CONFIGURATION  88ne
DESIGN  78ne
ESCALATION  1314n
IMPACT  13e
IMPACT  13e
IMPROVEMENT  124s
INCIDENT  51s
OPERATIONS  313n
PORTFOLIO  121w
PRIORITY  1511n
PROBLEM  1415w
RESOLUTION  1414n
ROOTCAUSE  97s
SERVICE  44s
STRATEGY  18s
TRANSITION  115s
URGENCY  88s
UTILITY  17n
WARRANTY  68ne