ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y T I C A P A C H A N G E Y M
Y T I L I B A L I A V A F N E
P T Q S N O I T A R E P O P L
P T N E M E V O R P M I X H B
Y T N A R R A W O G T N M B O
N T N E M E E R G A R C Y U R
O O K G E Q T E R E A I C T P
I K I N I F S U Q S N D N I R
T M S T O S G L T U S E E L I
A C P L U I E R M A I N G I O
L S I A F L A D I C T T R T R
A O S N C T O T Z T I X U Y I
C D O E E T U S B O O H V D T
S C G G T B X M E O N G B P Y
E O Y R B J D S E R V I C E Y
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Answer Key for ITIL

X
Y
123456789101112131415
1Y T I C A P A C H A N G E # M
2Y T I L I B A L I A V A # N E
3# # # S N O I T A R E P O # L
4# T N E M E V O R P M I # # B
5Y T N A R R A W O # T N # # O
6N T N E M E E R G A R C Y U R
7O O # G # # T # R E A I C T P
8I # I # I F # U # S N D N I R
9T M # T O S G # T U S E E L I
10A # P L U I E R # A I N G I O
11L S I A F L A D # C T T R T R
12A O S N C T O # # T I # U Y I
13C # O E E T # S # O O # # # T
14S C # G T # # # E O N # # # Y
15E # Y # # # # S E R V I C E #
Word X Y Direction
AGREEMENT  106w
ASSET  110se
AVAILABILITY  122w
CAPACITY  81w
CHANGE  81e
CONFIGURATION  88ne
DESIGN  811nw
ESCALATION  115n
IMPACT  18se
IMPACT  18se
IMPROVEMENT  124w
INCIDENT  124s
OPERATIONS  133w
PORTFOLIO  104sw
PRIORITY  157s
PROBLEM  157n
RESOLUTION  1015nw
ROOTCAUSE  1015n
SERVICE  815e
STRATEGY  108sw
TRANSITION  115s
URGENCY  1312n
UTILITY  146s
WARRANTY  75w