ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 22 words on this board.

N L I T N E D I C N I Q U X A
O Q T C N C H A N G E V U N E
I Y C N E O P E R A T I O N S
T D T W E A I D C N S I J T E
I U Q I C M P T O I T S R H Y
S O R I L R E I A A V A E T T
N L T G O I T V R L T R I T I
A Y Q B E U B U O E A L E M R
R V L V L N G A G R I C P S O
T E T O V I C Y L T P Z S D I
M J S V F F F Y U I E M A E R
U E Y N Y T N A R R A W I S P
R O O T C A U S E E Q V J I R
R C F V T N E M E E R G A G O
X K Z S O I L O F T R O P N K
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Answer Key for ITIL

X
Y
123456789101112131415
1N # # T N E D I C N I # # # #
2O # T # N C H A N G E # # N #
3I Y # N # O P E R A T I O N S
4T # T # E A I # C N S I # T #
5I U # I C M P T O I T S R # Y
6S # R I L R E I A A V A E T T
7N # T G O I T V R L T R I T I
8A Y # B E U B U O E A L E # R
9R # L # L N G A G R I C # S O
10T E # O # I C Y L T P # S D I
11M # S # F # # Y U I # M # E R
12# E # N Y T N A R R A W I S P
13R O O T C A U S E # # V # I #
14# C # # T N E M E E R G A G #
15# # # # O I L O F T R O P N #
Word X Y Direction
AGREEMENT  1314w
ASSET  103se
AVAILABILITY  1314nw
CAPACITY  91sw
CHANGE  62e
CONFIGURATION  88ne
DESIGN  1410s
ESCALATION  1411nw
IMPROVEMENT  1312nw
INCIDENT  111w
OPERATIONS  63e
PORTFOLIO  1315w
PRIORITY  1512n
PROBLEM  75sw
RESOLUTION  113ne
ROOTCAUSE  113e
SERVICE  149nw
STRATEGY  153sw
TRANSITION  110n
URGENCY  25se
UTILITY  911ne
WARRANTY  1112w