ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y T I L I B A L I A V A B E X
U G T O N M C H A N G E E C H
T A N Z O E T H V X Y S O U E
I A S E I L E A X T U N R O R
L S N T T B S Q I A F G I X E
I T O N I O S C C I E L T X S
T R I E S R A T G N O O W K O
Y A T D N P O U C F N N G F L
E T A I A O R Y T O V P V C U
C E R C R A G R E E M E N T T
I G E N T D O R R T C A P M I
V Y P I M P R O V E M E N T O
R L O Y T N A R R A W G T P N
E N G I S E D Y T I R O I R P
S E S C A L A T I O N U V H Y
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Answer Key for ITIL

X
Y
123456789101112131415
1Y T I L I B A L I A V A # # #
2U # # # N M C H A N G E E C #
3T # # # O E T # # # Y S O U #
4I # S # I L E # # T U N R O R
5L S N T T B S # I A F G I # E
6I T O N I O S C C I E L # # S
7T R I E S R A T G N O # # # O
8Y A T D N P O U C F # # # # L
9E T A I A O R Y T # # # # # U
10C E R C R A G R E E M E N T T
11I G E N T # O # # T C A P M I
12V Y P I M P R O V E M E N T O
13R # O Y T N A R R A W # # # N
14E N G I S E D Y T I R O I R P
15S E S C A L A T I O N # # # #
Word X Y Direction
AGREEMENT  610e
ASSET  77n
AVAILABILITY  121w
CAPACITY  410ne
CHANGE  72e
CONFIGURATION  88sw
DESIGN  714w
ESCALATION  215e
IMPACT  1511w
IMPACT  1511w
IMPROVEMENT  412e
INCIDENT  412n
OPERATIONS  313n
PORTFOLIO  612ne
PRIORITY  1514w
PROBLEM  68n
RESOLUTION  154s
ROOTCAUSE  510ne
SERVICE  115n
STRATEGY  25s
TRANSITION  511n
URGENCY  143sw
UTILITY  12s
WARRANTY  1013w