ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E W B Q F Y T I R O I R P D C
D C H S T R A T E G Y T F O C
W E O T N E M E E R G A C I Q
U N S N J O Q I E O V Y A L Q
R O T I F N I E M A B I P O N
G I N G G I G T I P M O A F O
E T E Q X N G L A P A S C T I
N I D Z A X A U R R S C I R T
C S I H V B S O R E E F T O A
Y N C Z I E V N T A K P Y P L
Q A N L R E S O L U T I O N A
X R I V M T C Y T I L I T U C
O T I E X M E L B O R P O K S
Y C N W A R R A N T Y Z O N E
E T E S U A C T O O R W C B M
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # # Y T I R O I R P # #
2D C # S T R A T E G Y # # O #
3# E O T N E M E E R G A C I #
4U N S N # O # I # # V # A L #
5R O T I F # I E M A # I P O N
6G I N # G I G T I P M # A F O
7E T E # # N G L A P A S C T I
8N I D # A # A U R R S C I R T
9C S I H # B S O R E E # T O A
10Y N C # I E V # T A # P Y P L
11# A N L R E S O L U T I O N A
12# R I V M # # Y T I L I T U C
13# T I E # M E L B O R P O # S
14Y C N W A R R A N T Y # # N E
15E T E S U A C T O O R # # # #
Word X Y Direction
AGREEMENT  123w
ASSET  136sw
AVAILABILITY  123sw
CAPACITY  133s
CHANGE  310ne
CONFIGURATION  88se
DESIGN  12se
ESCALATION  1514n
IMPACT  84se
IMPACT  84se
IMPROVEMENT  125sw
INCIDENT  312n
OPERATIONS  1311nw
PORTFOLIO  1410n
PRIORITY  131w
PROBLEM  1213w
RESOLUTION  511e
ROOTCAUSE  1115w
SERVICE  79sw
STRATEGY  42e
TRANSITION  213n
URGENCY  14s
UTILITY  1412w
WARRANTY  514e