ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

W T E S S A S T R A T E G Y H
A N M X L N O I T U L O S E R
R Y O P E R A T I O N S Y T T
R Q T I M P R O V E M E N T D
A X C I T R A N S I T I O N P
N M A N L A G R E E M E N T A
T E P C P I R O O T C A U S E
Y L A I R O B U R G E N C Y Y
N B C D I E R A G T T H K E T
G O I E O C T T L I G Q F G I
I R T N R I E C F I F R D N L
S P Y T I V M Q A O A N O A I
E C T X T R R B G P L V O H T
D T C R Y E X L H F M I A C U
P M Z W E S C A L A T I O N E
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Answer Key for ITIL

X
Y
123456789101112131415
1W T E S S A S T R A T E G Y #
2A N # # # N O I T U L O S E R
3R Y O P E R A T I O N S # # #
4R # T I M P R O V E M E N T #
5A # C I T R A N S I T I O N #
6N M A N L A G R E E M E N T #
7T E P C P I R O O T C A U S E
8Y L A I R O B U R G E N C Y Y
9N B C D I E R A G # # # # E T
10G O I E O C T T L I # # # G I
11I R T N R I # C F I F # # N L
12S P Y T I V # # A O A N # A I
13E # # # T R # # # P L V O H T
14D # # # Y E # # # # M I A C U
15# # # # E S C A L A T I O N #
Word X Y Direction
AGREEMENT  66e
ASSET  61w
AVAILABILITY  1314nw
CAPACITY  35s
CHANGE  1414n
CONFIGURATION  88nw
DESIGN  114n
ESCALATION  515e
IMPACT  1215nw
IMPACT  1215nw
IMPROVEMENT  44e
INCIDENT  45s
OPERATIONS  33e
PORTFOLIO  57se
PRIORITY  57s
PROBLEM  212n
RESOLUTION  152w
ROOTCAUSE  77e
SERVICE  615n
STRATEGY  71e
TRANSITION  55e
URGENCY  88e
UTILITY  1514n
WARRANTY  12s