ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A C U P O R T F O L I O C P E
S V R G C W Y T I C A P A C Y
S Y E S C A L A T I O N O H T
E T S L E R K Y Y S R N T A I
T I O T C R B L P P F K Y N L
M R L N I A J N G I S E D G I
E O U E V N C K G L L G P E T
L I T D R T B U R G E N C Y U
B R I I E Y R O O T C A U S E
O P O C S A G R E E M E N T T
R C N N T R A N S I T I O N C
P K I I M P R O V E M E N T A
W G O P E R A T I O N S V G P
Q N T B Y G E T A R T S J K M
Y T I L I B A L I A V A B X I
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Answer Key for ITIL

X
Y
123456789101112131415
1A # # P O R T F O L I O # # #
2S # R # # W Y T I C A P A C Y
3S Y E S C A L A T I O N O H T
4E T S # E R # # # # # N # A I
5T I O T C R # # # # F # # N L
6M R L N I A # N G I S E D G I
7E O U E V N # # G # # # # E T
8L I T D R T # U R G E N C Y U
9B R I I E Y R O O T C A U S E
10O P O C S A G R E E M E N T T
11R # N N T R A N S I T I O N C
12P # # I M P R O V E M E N T A
13# # O P E R A T I O N S # # P
14# N # # Y G E T A R T S # # M
15Y T I L I B A L I A V A # # I
Word X Y Direction
AGREEMENT  610e
ASSET  11s
AVAILABILITY  1215w
CAPACITY  142w
CHANGE  142s
CONFIGURATION  88sw
DESIGN  136w
ESCALATION  33e
IMPACT  1515n
IMPACT  1515n
IMPROVEMENT  412e
INCIDENT  412n
OPERATIONS  313e
PORTFOLIO  41e
PRIORITY  210n
PROBLEM  112n
RESOLUTION  32s
ROOTCAUSE  79e
SERVICE  510n
STRATEGY  1214w
TRANSITION  511e
URGENCY  88e
UTILITY  158n
WARRANTY  63s