ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

X U O X W A R R A N T Y A L Q
V T F D Y T I L I T U Z L N I
Z Y U S N O I T A R E P O T M
R T N E M E V O R P M I Y U P
E S C A L A T I O N T N T V A
S T N E M E E R G A R C I Y C
O T X U K G T F R Y A I L T T
L G R S N F W U O Y N D I I Y
U K Y A O E G P O T S E B R C
T J H L T I E D T I I N A O N
I C I E F E G Y C C T T L I E
O O S N B H G R A A I D I R G
N S O D N N Y Y U P O A A P R
A C E C I V R E S A N U V M U
M E L B O R P E E C D E A D T
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # W A R R A N T Y # # #
2# # # # Y T I L I T U # # N I
3# # # S N O I T A R E P O # M
4R T N E M E V O R P M I Y # P
5E S C A L A T I O N T N T # A
6S T N E M E E R G A R C I Y C
7O T # # # G T # R # A I L T T
8L # R # N F # U O Y N D I I Y
9U # # A O # G # O T S E B R C
10T # H L T I # # T I I N A O N
11I C I E F E # # C C T T L I E
12O O S N # # G # A A I # I R G
13N S O # # # # Y U P O # A P R
14A C E C I V R E S A N # V # U
15M E L B O R P # E C # # A # #
Word X Y Direction
AGREEMENT  106w
ASSET  114ne
AVAILABILITY  1315n
CAPACITY  1015n
CHANGE  211ne
CONFIGURATION  88ne
ESCALATION  15e
IMPACT  152s
IMPACT  152s
IMPROVEMENT  124w
INCIDENT  124s
OPERATIONS  133w
PORTFOLIO  104sw
PRIORITY  1413n
PROBLEM  715w
RESOLUTION  14s
ROOTCAUSE  97s
SERVICE  914w
STRATEGY  16se
TRANSITION  115s
URGENCY  1514n
UTILITY  112w
WARRANTY  61e