ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

G K N N O I T I S N A R T A P
P R O B L E M D E S I G N N A
I D J S N O I T A R E P O R E
J T N E M E V O R P M I O C N
A V A I L A B I L I T Y I O F
D T N E M E E R G A P V I R J
E S U A C T O O R R R T D B F
Y Y C N E G R U I E A S S E T
T E Q V Q K G O S L I A F S V
I G N A K I R W A R R A N T Y
L N S V F I G C A P A C I T Y
I A M N T O S T R A T E G Y T
T H O Y R E S O L U T I O N A
U C N W I O I L O F T R O P A
B T C A P M I N C I D E N T I
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # N O I T I S N A R T # #
2P R O B L E M D E S I G N N #
3# # # S N O I T A R E P O # E
4# T N E M E V O R P M I # C N
5A V A I L A B I L I T Y I O #
6# T N E M E E R G A P V I # #
7E S U A C T O O R R R T # # #
8Y Y C N E G R U I E A S S E T
9T E # # # # G O S L # # # # #
10I G # # # I R W A R R A N T Y
11L N # # F I # C A P A C I T Y
12I A # N T # S T R A T E G Y #
13T H O Y R E S O L U T I O N #
14U C # # # O I L O F T R O P #
15# T C A P M I N C I D E N T #
Word X Y Direction
AGREEMENT  106w
ASSET  118e
AVAILABILITY  15e
CAPACITY  811e
CHANGE  214n
CONFIGURATION  88ne
DESIGN  82e
ESCALATION  613ne
IMPACT  715w
IMPACT  715w
IMPROVEMENT  124w
INCIDENT  715e
OPERATIONS  133w
PORTFOLIO  1414w
PRIORITY  116sw
PROBLEM  12e
RESOLUTION  513e
ROOTCAUSE  97w
SERVICE  99ne
STRATEGY  712e
TRANSITION  131w
URGENCY  88w
UTILITY  114n
WARRANTY  910e