ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

S V S T R A T E G Y I Z G Y T
U N N P R O B L E M R F T U E
R Y O X R N G I S E D I R J S
G T I I L I M Q S O L M A A S
E I T R T J O O Q I V P N G A
N C A I M A L R B A E R S R O
C A R V N U R A I S I O I E I
Y P E O T C L U C T S V T E L
T A P I O I I A G E Y E I M O
I C O T A T L D G I Q M O E F
L N A V Z A C N E F F E N N T
I R A P T C A A M N C N L T R
T R C I M H Y L U C T T O K O
U O O E C I V R E S X W B C P
Z N Y T N A R R A W E K E W F
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Answer Key for ITIL

X
Y
123456789101112131415
1# # S T R A T E G Y # # # Y T
2U N N P R O B L E M R # T # E
3R Y O # R N G I S E D I R # S
4G T I I # I # # S # L M A A S
5E I T # T # O O # I # P N G A
6N C A I # A L R B # E R S R O
7C A R # N U R A I S # O I E I
8Y P E O T C L U C T # V T E L
9T A P I O I I A G E Y E I M O
10I C O # A T L D G I # M O E F
11L N A V # A C N E # F E N N T
12I # A P T # A A # N # N # T R
13T # # I M H # # U # T T O # O
14U # O E C I V R E S # # # C P
15# N Y T N A R R A W E # # # #
Word X Y Direction
AGREEMENT  144s
ASSET  155n
AVAILABILITY  312ne
CAPACITY  210n
CHANGE  514ne
CONFIGURATION  88nw
DESIGN  113w
ESCALATION  116sw
IMPACT  614nw
IMPACT  614nw
IMPROVEMENT  123s
INCIDENT  46se
OPERATIONS  310n
PORTFOLIO  1514n
PRIORITY  42se
PROBLEM  42e
RESOLUTION  112sw
ROOTCAUSE  37se
SERVICE  1014w
STRATEGY  31e
TRANSITION  132s
URGENCY  12s
UTILITY  114n
WARRANTY  915w