ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

I Q H X V P R I O R I T Y O B
M N N D F Y T I L I T U H V G
P E O Y C N E G R U C R P S C
A S I I M P R O V E M E N T Y
C U T O T R A N S I T I O N T
T A U D I A G R E E M E N T I
M C L Y G L R C R H D W N Y L
E T O F O X O U F W D E P T I
L O S N J X Y F G Q D N U I B
B O E S C A L A T I O N R C A
O R R E G N A H C R F Q V A L
R D E S I G N N W P O N H P I
P B H S N O I T A R E P O A A
G S T R A T E G Y I P X Z C V
A W A R R A N T Y N T E S S A
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Answer Key for ITIL

X
Y
123456789101112131415
1I # # # # P R I O R I T Y # #
2M N N # # Y T I L I T U # # #
3P E O Y C N E G R U # # # # #
4A S I I M P R O V E M E N T Y
5C U T O T R A N S I T I O N T
6T A U # I A G R E E M E N T I
7M C L # # L R # # # # # N Y L
8E T O # # # O U # # # E # T I
9L O S # # # # F G # D # # I B
10B O E S C A L A T I O N # C A
11O R R E G N A H C R F # # A L
12R D E S I G N N # # O N # P I
13P # # S N O I T A R E P O A A
14# S T R A T E G Y # # # # C V
15# W A R R A N T Y # T E S S A
Word X Y Direction
AGREEMENT  66e
ASSET  1515w
AVAILABILITY  1515n
CAPACITY  1414n
CHANGE  911w
CONFIGURATION  88nw
DESIGN  212e
ESCALATION  310e
IMPACT  11s
IMPACT  11s
IMPROVEMENT  44e
INCIDENT  713ne
OPERATIONS  1313w
PORTFOLIO  1213nw
PRIORITY  61e
PROBLEM  113n
RESOLUTION  311n
ROOTCAUSE  211n
STRATEGY  214e
TRANSITION  55e
URGENCY  103w
UTILITY  122w
WARRANTY  315e