ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

L R O O T C A U S E D V I H F
U N V O P E R A T I O N S R Y
T B O M N O I T I S N A R T J
I J Z I I Y D N E M G O I N X
L C P P T S G R C R P L V W L
I N P O P A V E E I I A A Y N
T E O Z R I R E T B D R C O U
Y B Y I C T M U A A R E I T R
T M T E T E F L G A R T N C G
I E I E N U I O N I A T H T E
C L R T S A L T L L F A S I N
A B O C V S Y O A I N N Z L C
P O I A C Y A C S G O A O N Y
A R R C N R S J E E V H J C A
C P P T N E M E V O R P M I V
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Answer Key for ITIL

X
Y
123456789101112131415
1# R O O T C A U S E # # # # #
2U N # O P E R A T I O N S # Y
3T # O # N O I T I S N A R T #
4I # # I # Y # N E M G # I # #
5L # P # T # G R C R P L # W #
6I N # O # A V E E I I A A # N
7T # O # R I R E T B D R C O U
8Y # Y I C T M U A A R E I T R
9T M T E T E F L G A R T N C G
10I E I E N U I O N I A T H T E
11C L R T S A L T L L F A S # N
12A B O # V S Y O A I N N # # C
13P O I A # # A C S G O # O # Y
14A R R # # # S # E E # # # C #
15C P P T N E M E V O R P M I #
Word X Y Direction
AGREEMENT  123sw
ASSET  713nw
AVAILABILITY  413ne
CAPACITY  115n
CHANGE  149sw
CONFIGURATION  88nw
ESCALATION  615ne
IMPACT  93se
IMPACT  93se
IMPROVEMENT  1415w
INCIDENT  73se
OPERATIONS  42e
PORTFOLIO  35se
PRIORITY  315n
PROBLEM  215n
RESOLUTION  1115nw
ROOTCAUSE  21e
SERVICE  103sw
STRATEGY  1311nw
TRANSITION  143w
URGENCY  157s
UTILITY  12s
WARRANTY  136sw