ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

R S Y R Y G E T A R T S T T S
S B T T N I M P A C T N A C M
V P I N O U A U Z Q E G O A U
Y O L E I M R H T M K N P P J
T R I M T N Z G E I F X E A M
N T B E I H O E E I L C R C P
A F A V S E R I G N I I A I R
R O L O N G E U T V C S T T I
R L I R A N R R R U S Y I Y O
A I A P R A X E O E L W O Z R
W O V M T H S D T W R O N F I
S O A I N C I D E N T K S M T
Y R O X N O I T A L A C S E Y
U N I F B W E S U A C T O O R
K H P R O B L E M D E S I G N
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Answer Key for ITIL

X
Y
123456789101112131415
1# # Y # Y G E T A R T S T # #
2# # T T N I M P A C T N # C #
3# P I N O U # U # # E # O A #
4Y O L E I # R # T M # N P P #
5T R I M T N # G E I F # E A #
6N T B E I # O E E I L C R C P
7A F A V S E R I G N I I A I R
8R O L O N G # U T V C S T T I
9R L I R A N R # R U S Y I Y O
10A I A P R A # E # E L # O # R
11W O V M T H S # T # # O N # I
12# # A I N C I D E N T # S # T
13# # O # N O I T A L A C S E Y
14# N # # # # E S U A C T O O R
15# # P R O B L E M D E S I G N
Word X Y Direction
AGREEMENT  59ne
ASSET  137sw
AVAILABILITY  312n
CAPACITY  142s
CHANGE  612n
CONFIGURATION  88sw
DESIGN  1015e
ESCALATION  1413w
IMPACT  62e
IMPACT  62e
IMPROVEMENT  412n
INCIDENT  412e
OPERATIONS  133s
PORTFOLIO  23s
PRIORITY  156s
PROBLEM  315e
RESOLUTION  1514nw
ROOTCAUSE  1514w
SERVICE  711ne
STRATEGY  121w
TRANSITION  511n
URGENCY  63se
UTILITY  83se
WARRANTY  110n