ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

I N C I D E N T S K G T C D S
P R I O R I T Y B N B A O N T
X N Y S M E L B O R P Y O G R
C O C N E T E S S A T I P I A
A I N G O R V J C I T M E R T
T T E I C I V I L A D P R Y E
N A G S K J T I R M S R A T G
E L R E U Y B U C U O O T N Y
M A U D A A G A L E V V I A T
E C O O L I C B C O J E O R I
E S Q I F T G T F H S M N R L
R E A N I X L O O A A E S A I
G V O T C A P M I O G N R W T
A C N O I T I S N A R T G U U
E V P O R T F O L I O E E E B
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Answer Key for ITIL

X
Y
123456789101112131415
1I N C I D E N T # # # # C # S
2P R I O R I T Y # # # A # N T
3# N Y S M E L B O R P Y O # R
4# O C N E T E S S A T I P # A
5# I N G O R # # C I T M E # T
6T T E I # I V I L A # P R Y E
7N A G S # # T I R # # R A T G
8E L R E U Y B U C # # O T N Y
9M A U D # A G # L E # V I A T
10E C # # L I C # C O # E O R I
11E S # I F # # T # H S M N R L
12R E A N # # # # O # A E S A I
13G V O T C A P M I O # N R W T
14A C N O I T I S N A R T G # U
15# # P O R T F O L I O # # E #
Word X Y Direction
AGREEMENT  114n
ASSET  104w
AVAILABILITY  114ne
CAPACITY  131sw
CHANGE  910se
CONFIGURATION  88ne
DESIGN  49n
ESCALATION  212n
IMPACT  913w
IMPACT  913w
IMPROVEMENT  124s
INCIDENT  11e
OPERATIONS  133s
PORTFOLIO  315e
PRIORITY  12e
PROBLEM  113w
RESOLUTION  1313nw
ROOTCAUSE  1114nw
SERVICE  43se
STRATEGY  151s
TRANSITION  1214w
URGENCY  39n
UTILITY  1514n
WARRANTY  1412n