ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

R Q K Q E S C A L A T I O N T
D C A P A C I T Y B G J O Q T
C B O P E R A T I O N S W P N
R H I N B S S T R A T E G Y E
E F A M F P R I O R I T Y J M
S W G N P I N C I D E N T Y E
O A G D G A G Y S E R V I C E
L R B W K E C U R G E N C Y R
U R Z H A S Z T R S O S H S G
T A H Y T I L I B A L I A V A
I N O I T I S N A R T N E O S
O T N E M E V O R P M I X N S
N Y A E U T I L I T Y B O B E
T H E S U A C T O O R N C N T
M E L B O R P O R T F O L I O
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # E S C A L A T I O N #
2# C A P A C I T Y # # # # # T
3C # O P E R A T I O N S # # N
4R H I N # # S T R A T E G Y E
5E # A M F P R I O R I T Y # M
6S W # N P I N C I D E N T # E
7O A # # G A G # S E R V I C E
8L R # # # E C U R G E N C Y R
9U R # # # # # T R # # # # # G
10T A # Y T I L I B A L I A V A
11I N O I T I S N A R T # # # S
12O T N E M E V O R P M I # # S
13N Y # # U T I L I T Y # O # E
14# # E S U A C T O O R # # N T
15M E L B O R P O R T F O L I O
Word X Y Direction
AGREEMENT  1510n
ASSET  1510s
AVAILABILITY  1510w
CAPACITY  22e
CHANGE  13se
CONFIGURATION  88se
ESCALATION  51e
IMPACT  34se
IMPACT  34se
IMPROVEMENT  1212w
INCIDENT  66e
OPERATIONS  33e
PORTFOLIO  715e
PRIORITY  65e
PROBLEM  715w
RESOLUTION  14s
ROOTCAUSE  1114w
SERVICE  97e
STRATEGY  74e
TRANSITION  1111w
URGENCY  88e
UTILITY  513e
WARRANTY  27s