ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

B D E S C A L A T I O N W L Y
V N Y T I C A P A C A S S E T
Y N O T N E M E E R G A A R I
G U T I L I T Y T N V I O E R
E Y T Y T N A R R A W O D S O
T C N T C A P M I B T E E O I
A N E D Z L R L Q C S R G L R
R E D B G M A U A I V N N U P
T G I M S B F U G I P V A T X
S R C D I C S N C I C F H I Y
Q U N L E E R E Z I F S C O K
F Y I M P R O V E M E N T N V
W T R A N S I T I O N B O H E
Y K S N O I T A R E P O C C C
M E L B O R P O R T F O L I O
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Answer Key for ITIL

X
Y
123456789101112131415
1# # E S C A L A T I O N # # Y
2# N Y T I C A P A C A S S E T
3Y # O T N E M E E R G A # R I
4G U T I L I T Y # # V # O E R
5E Y T Y T N A R R A W O D S O
6T C N T C A P M I # T E E O I
7A N E # # # R L # C S R G L R
8R E D # # # A U A I V # N U P
9T G I # # B # U G I # # A T #
10S R C # I # S N C I # # H I #
11# U N L # E # E # # F # C O #
12# # I M P R O V E M E N T N #
13# T R A N S I T I O N # O # #
14Y # S N O I T A R E P O # C #
15M E L B O R P O R T F O L I O
Word X Y Direction
AGREEMENT  123w
ASSET  112e
AVAILABILITY  123sw
CAPACITY  102w
CHANGE  1311n
CONFIGURATION  88nw
DESIGN  135sw
ESCALATION  31e
IMPACT  96w
IMPACT  96w
IMPROVEMENT  312e
INCIDENT  312n
OPERATIONS  1214w
PORTFOLIO  715e
PRIORITY  158n
PROBLEM  715w
RESOLUTION  143s
ROOTCAUSE  143sw
SERVICE  145sw
STRATEGY  110n
TRANSITION  213e
URGENCY  211n
UTILITY  24e
WARRANTY  105w