ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Q H S E C I V R E S R P H L G
Y T I R O I R P Y D L R B N N
I O E S C A L A T I O N O S G
G I S T A V T C A P M I V I C
D L N R P A S S E T T M V U N
F O O A A I A P Z A R P J T O
I F I T C L A G R G A R W I I
N T T E I A N U O R N O A L T
C R A G T B G P O E S V R I U
I O R Y Y I I R T E I E R T L
D P E H F L S O C M T M A Y O
E J P N U I E B A E I E N Z S
N L O A W T D L U N O N T D E
T C I D L Y L E S T N T Y V R
Y C N E G R U M E G N A H C B
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # E C I V R E S # # # # #
2Y T I R O I R P # # # # # N #
3# O E S C A L A T I O N O # #
4# I S T A V T C A P M I # # #
5# L N R P A S S E T T M # U N
6# O O A A I # # # A R P # T O
7I F I T C L # # R G A R W I I
8N T T E I A N U O R N O A L T
9C R A G T B G P O E S V R I U
10I O R Y Y I I R T E I E R T L
11D P E # F L S O C M T M A Y O
12E # P N # I E B A E I E N # S
13N # O # # T D L U N O N T # E
14T C # # # Y # E S T N T Y # R
15Y C N E G R U M E G N A H C #
Word X Y Direction
AGREEMENT  106s
ASSET  65e
AVAILABILITY  63s
CAPACITY  53s
CHANGE  1415w
CONFIGURATION  88ne
DESIGN  713n
ESCALATION  33e
IMPACT  124w
IMPACT  124w
IMPROVEMENT  124s
INCIDENT  17s
OPERATIONS  313n
PORTFOLIO  211n
PRIORITY  82w
PROBLEM  89s
RESOLUTION  1514n
ROOTCAUSE  97s
SERVICE  101w
STRATEGY  43s
TRANSITION  115s
URGENCY  715w
UTILITY  145s
WARRANTY  138s