ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Q X S I N C I D E N T Q B Z U
Q C V E V Y T I R O I R P C Q
Y E O P E R A T I O N S R U D
T U S N O I T A L A C S E E T
I R T U F R E C I V R E S C Y
L G N I A I T C A P M I O A G
I E N U L C G F G F G P L P E
B N T K N I T U O N E L U A T
A C A S S E T O R L N J T C A
L Y M H N D Y Y O A I S I I R
I N O I T I S N A R T O O T T
A T N E M E V O R P M I N Y S
V T E G N A H C U R Q A O T G
A G R E E M E N T J T H I N M
W A R R A N T Y M E L B O R P
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # I N C I D E N T # # # #
2# C # # # Y T I R O I R P # #
3Y E O P E R A T I O N S R # D
4T U S N O I T A L A C S E E #
5I R T U F R E C I V R E S C Y
6L G # I A I T C A P M I O A G
7I E # # L C G F # # G # L P E
8B N # # # I T U O N # # U A T
9A C A S S E T O R L # # T C A
10L Y # # # # # Y O A I # I I R
11I N O I T I S N A R T O O T T
12A T N E M E V O R P M I N Y S
13V # E G N A H C # # # # O # #
14A G R E E M E N T # # # # N #
15W A R R A N T Y M E L B O R P
Word X Y Direction
AGREEMENT  114e
ASSET  39e
AVAILABILITY  114n
CAPACITY  145s
CHANGE  813w
CONFIGURATION  88se
DESIGN  153sw
ESCALATION  134w
IMPACT  126w
IMPACT  126w
IMPROVEMENT  1212w
INCIDENT  41e
OPERATIONS  33e
PORTFOLIO  43se
PRIORITY  132w
PROBLEM  1515w
RESOLUTION  133s
ROOTCAUSE  1011nw
SERVICE  135w
STRATEGY  1512n
TRANSITION  1111w
URGENCY  24s
UTILITY  24se
WARRANTY  215e