ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

H Q P O R T F O L I O G R I S
N C R Y N P R I O R I T Y L T
M H O E T O R Y T I L I T U E
S A B N N I I N C I D E N T S
T N L A F O L T N H I F D C S
R G E O U I I I A G O I F A A
A E M Z J Q G T B L I H O P Y
T Y C N E G R U U A A S H M T
E S U A C T O O R L L C E I N
G T N E M E E R G A O I S D A
Y N O I T I S N A R T S A E R
B T N E M E V O R P M I E V R
I Y A S N O I T A R E P O R A
Z I P L S E R V I C E J Q N W
U X L O D J Y T I C A P A C E
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Answer Key for ITIL

X
Y
123456789101112131415
1# # P O R T F O L I O # # # #
2# C R Y N P R I O R I T Y # T
3# H O # T O # Y T I L I T U E
4S A B N N I I N C I D E N T S
5T N L # F O L T N # # # # C S
6R G E # # I I I A G # # # A A
7A E M # # # G T B L I # # P Y
8T Y C N E G R U U A A S # M T
9E S U A C T O O R L L C E I N
10G T N E M E E R G A O I S D A
11Y N O I T I S N A R T S A E R
12# T N E M E V O R P M I E V R
13# # # S N O I T A R E P O R A
14# # # # S E R V I C E # # N W
15# # # # # # Y T I C A P A C #
Word X Y Direction
AGREEMENT  1010w
ASSET  156n
AVAILABILITY  1513nw
CAPACITY  1415w
CHANGE  22s
CONFIGURATION  88se
DESIGN  1410nw
ESCALATION  1411nw
IMPACT  149n
IMPACT  149n
IMPROVEMENT  1212w
INCIDENT  74e
OPERATIONS  1313w
PORTFOLIO  31e
PRIORITY  62e
PROBLEM  31s
RESOLUTION  1413nw
ROOTCAUSE  99w
SERVICE  514e
STRATEGY  14s
TRANSITION  1111w
URGENCY  88w
UTILITY  143w
WARRANTY  1513n