ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

U P O R T F O L I O X X C G S
S R N E S C A L A T I O N C E
C O A S N O I T A R E P O H R
W B C O U F W R Q T R N Y A V
A L A L T C A P M I F I U N I
R E P U I F F U O I J T V G C
R M A T L J T R G J Z Y E E E
A N C I I P I U R G E N C Y M
N G I O T T R O O T C A U S E
T I T N Y A G R E E M E N T N
Y S Y Y T I L I B A L I A V A
Z E S I M P R O V E M E N T S
I D O I T R A N S I T I O N S
S N N H S T R A T E G Y J G E
K Q X S I N C I D E N T T S T
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Answer Key for ITIL

X
Y
123456789101112131415
1# P O R T F O L I O # # # # S
2# R # E S C A L A T I O N C E
3# O # S N O I T A R E P O H R
4W B C O U # # # # # R N # A V
5A L A L T C A P M I F # # N I
6R E P U I # # # O I # # # G C
7R M A T L # # R G # # # # E E
8A N C I I # I U R G E N C Y #
9N G I O T T R O O T C A U S E
10T I T N Y A G R E E M E N T #
11Y S Y Y T I L I B A L I A V A
12# E # I M P R O V E M E N T S
13# D O # T R A N S I T I O N S
14# N # # S T R A T E G Y # # E
15# # # # I N C I D E N T # # T
Word X Y Direction
AGREEMENT  610e
ASSET  1511s
AVAILABILITY  1511w
CAPACITY  34s
CHANGE  142s
CONFIGURATION  88sw
DESIGN  213n
ESCALATION  42e
IMPACT  105w
IMPACT  105w
IMPROVEMENT  412e
INCIDENT  515e
OPERATIONS  133w
PORTFOLIO  21e
PRIORITY  123sw
PROBLEM  21s
RESOLUTION  41s
ROOTCAUSE  79e
SERVICE  151s
STRATEGY  514e
TRANSITION  513e
URGENCY  88e
UTILITY  54s
WARRANTY  15s