ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

N T E S S A T P C N N O Q I V
O N U O Q V C R A M O A Y W D
I B O L T A A O P T I Y W F G
T D U I G I P B A N T G S O B
U Y H M T L M L C E A E N W P
L T Y P R A I E I D L T O Y R
O N P R A B R M T I A A I T I
S E O O N I O U Y C C R T N O
E M R V S L O R G N S T A A R
R E T E I I T G O I E S R R I
V E F M T T C E S I F U E R T
I R O E I Y A N U P T N P A Y
C G L N O U U C L N E G O W K
E A I T N U S Y E G N A H C Z
D N O N P Q E Y T I L I T U F
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Answer Key for ITIL

X
Y
123456789101112131415
1N T E S S A T P C # N # # # #
2O N # # # V C R A # O # # # #
3I # O # # A A O P T I Y # # #
4T # # I # I P B A N T G S # #
5U # # M T L M L C E A E N # P
6L T # P R A I E I D L T O Y R
7O N P R A B R M T I A A I T I
8S E O O N I O U Y C C R T N O
9E M R V S L O R G N S T A A R
10R E T E I I T G # I E S R R I
11V E F M T T C E # # F # E R T
12I R O E I Y A N # # # N P A Y
13C G L N O # U C # # # # O W #
14E A I T N # S Y E G N A H C #
15# # O # # # E Y T I L I T U #
Word X Y Direction
AGREEMENT  214n
ASSET  61w
AVAILABILITY  61s
CAPACITY  91s
CHANGE  1414w
CONFIGURATION  88nw
ESCALATION  1110n
IMPACT  76n
IMPACT  76n
IMPROVEMENT  44s
INCIDENT  1010n
OPERATIONS  1313n
PORTFOLIO  37s
PRIORITY  155s
PROBLEM  81s
RESOLUTION  110n
ROOTCAUSE  77s
SERVICE  18s
STRATEGY  1210n
TRANSITION  55s
URGENCY  88s
UTILITY  1415w
WARRANTY  1412n