ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

J O P R I O R I T Y J R E S A
B C A G R E E M E N T G S V S
R E O V F Y T I C A P A C S S
E I S N A P Y T N A R R A W E
S P P U F I O D B C H S L Y T
O X A K A I L R E T Y I A C M
L L I I E C G A T S V D T N E
U Y T I L I T U B F I C I E L
T I M P A C T O R I O G O G B
I N C I D E N T O A L L N R O
O N O I T I S N A R T I I U R
N T N E M E V O R P M I T O P
R V H S N O I T A R E P O Y R
C H A N G E C I V R E S U N I
J Z S T R A T E G Y N K K E C
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Answer Key for ITIL

X
Y
123456789101112131415
1# # P R I O R I T Y # # E # A
2# C A G R E E M E N T # S # S
3R E O V # Y T I C A P A C # S
4E # S N A P Y T N A R R A W E
5S # # U F I O D # # # # L Y T
6O # # # A I L R E # # # A C M
7L # # # # C G A T S # # T N E
8U Y T I L I T U B F I # I E L
9T I M P A C T O R I O G O G B
10I N C I D E N T O A L L N R O
11O N O I T I S N A R T I I U R
12N T N E M E V O R P M I T O P
13# # # S N O I T A R E P O Y #
14C H A N G E C I V R E S # N #
15# # S T R A T E G Y # # # # #
Word X Y Direction
AGREEMENT  32e
ASSET  151s
AVAILABILITY  32se
CAPACITY  133w
CHANGE  114e
CONFIGURATION  88se
DESIGN  85se
ESCALATION  131s
IMPACT  29e
IMPACT  29e
IMPROVEMENT  1212w
INCIDENT  110e
OPERATIONS  1313w
PORTFOLIO  64se
PRIORITY  31e
PROBLEM  1512n
RESOLUTION  13s
ROOTCAUSE  1011nw
SERVICE  1214w
STRATEGY  315e
TRANSITION  1111w
URGENCY  1411n
UTILITY  88w
WARRANTY  134w