ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

O P S N O I T A R E P O A Y N
U C A P A C I T Y T N T V T O
A P O E G N A H C N O N A I I
J G Z N X Y X F B E I E I R T
O I L O F T R O P M T M L O U
Y O N P N I P Q P E I E A I L
C Q Z O X L G A Z E S V B R O
N H M D I I C U U R N O I P S
E S U A C T O O R G A R L D E
G E W M X U A G Y A R P I E R
R K W R P C Z L J V T M T S V
U A Y T N A R R A W T I Y I I
A S S E T N E D I C N I O G C
N K P Y G E T A R T S L Q N E
J F K M E L B O R P S E C T M
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Answer Key for ITIL

X
Y
123456789101112131415
1# # S N O I T A R E P O A Y N
2# C A P A C I T Y T N T V T O
3# # O E G N A H C N O N A I I
4# # # N # Y # # # E I E I R T
5O I L O F T R O P M T M L O U
6Y # N # # I # # P E I E A I L
7C # # O # L G A # E S V B R O
8N # # # I I C U # R N O I P S
9E S U A C T O O R G A R L D E
10G # # # # U A # # A R P I E R
11R # # # # # # L # # T M T S V
12U # Y T N A R R A W # I Y I I
13A S S E T N E D I C N I O G C
14# # # Y G E T A R T S # # N E
15# # # M E L B O R P # E # # #
Word X Y Direction
AGREEMENT  1010n
ASSET  113e
AVAILABILITY  131s
CAPACITY  22e
CHANGE  93w
CONFIGURATION  88se
DESIGN  149s
ESCALATION  1215nw
IMPACT  114sw
IMPACT  114sw
IMPROVEMENT  1212n
INCIDENT  1213w
OPERATIONS  121w
PORTFOLIO  95w
PRIORITY  148n
PROBLEM  1015w
RESOLUTION  1510n
ROOTCAUSE  99w
SERVICE  158s
STRATEGY  1114w
TRANSITION  1111n
URGENCY  112n
UTILITY  610n
WARRANTY  912w