ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

L N O E S C A L A T I O N B O
G C Z Q W Y O N O T N T I P P
O A O E D T J W N N O N U K O
I P P N H I Z E Y E I E R Q C
L A E Y F L D Z G M T M O R N
O C R E T I N Q E E I E O Y O
F I A G C B G S T E S V T T I
T T T N A A I U A R N O C I T
R Y I A P L S T R G A R A R U
O L O H M I E O T A R P U O L
P A N C I A D U S A T M S I O
K J S E R V I C E A B I E R S
V L Y Z W A R R A N T Y O P E
P U R G E N C Y T E S S A N R
P R O B L E M U T I L I T Y Z
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # E S C A L A T I O N # #
2# C # # # Y # # # T N T # # #
3O A O # # T # # N N O N # # #
4I P P N # I # E Y E I E R # #
5L A E # F L D # G M T M O # N
6O C R E T I N # E E I E O Y O
7F I A G C B G # T E S V T T I
8T T T N A A I U A R N O C I T
9R Y I A P L S # R G A R A R U
10O # O H M I E # T A R P U O L
11P # N C I A D # S # T M S I O
12# # S E R V I C E # # I E R S
13# # # # W A R R A N T Y O P E
14# U R G E N C Y T E S S A N R
15P R O B L E M U T I L I T Y #
Word X Y Direction
AGREEMENT  1010n
ASSET  1314w
AVAILABILITY  613n
CAPACITY  22s
CHANGE  411n
CONFIGURATION  88se
DESIGN  711n
ESCALATION  41e
IMPACT  511n
IMPACT  511n
IMPROVEMENT  1212n
INCIDENT  39ne
OPERATIONS  33s
PORTFOLIO  111n
PRIORITY  1413n
PROBLEM  115e
RESOLUTION  1514n
ROOTCAUSE  134s
SERVICE  312e
STRATEGY  911n
TRANSITION  1111n
URGENCY  214e
UTILITY  815e
WARRANTY  613e