ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

U P T R A N S I T I O N G A I
R C J N W G N E B I H I V Q V
G K O E E C R O R S S A X X L
E C H N I M P E T V I M O R I
N H A D F R E R E L I I T E S
C A E P O I A V A M L C S S R
Y N Y B A T G B O O E C E O O
T G L T E C I U F R A N U L O
C E J G N L I T R L P T T U T
M T Y X I A R T A A I M A T C
A C I T S O R T Y L T Y I I A
S A Y K P H I R I W N I A O U
S P J S N O I T A R E P O N S
E M U A N Y Y V M W S L Y N E
T I M P A C T Y T I R O I R P
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Answer Key for ITIL

X
Y
123456789101112131415
1U # T R A N S I T I O N # A #
2R C # N # G N E # # # # V # #
3G # O # E C R # R S # A # # #
4E C # N I M P E T V I # O R #
5N H A D F R E R E L I I # E #
6C A E P O I A V A M L C S S R
7Y N Y B A T G B O O E C E O O
8T G L T E C I U F R A N U L O
9# E # G N L I T R L P T T U T
10M T Y # I A R T A A I M # T C
11A C # T # O R T Y L T # I I A
12S A Y # P # I R I # # I # O U
13S P # S N O I T A R E P O N S
14E M # # N # Y # # W # # # N E
15T I M P A C T Y T I R O I R P
Word X Y Direction
AGREEMENT  51se
ASSET  111s
AVAILABILITY  141sw
CAPACITY  24se
CHANGE  24s
CONFIGURATION  88se
ESCALATION  145sw
IMPACT  215e
IMPACT  215e
IMPROVEMENT  1311nw
INCIDENT  81sw
OPERATIONS  1313w
PORTFOLIO  512ne
PRIORITY  1515w
PROBLEM  74sw
RESOLUTION  144s
ROOTCAUSE  156s
SERVICE  71se
STRATEGY  103sw
TRANSITION  31e
URGENCY  11s
UTILITY  138sw
WARRANTY  913nw