ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y A A N O I T A L A C S E D J
T C A P A C I T Y T N E W U Q
I E O T D V Q G G N O A N R X
L C S N D S E Q G E I V S G G
I I Y S F T P I J M T A N E N
T V H T A I S S P E I I O N P
U R Y R I E G A U E S L I C Y
P E T F D R C U G R N A T Y T
E S U A C T O O R G A B A Y N
C H A N G E T I U A R I R I A
P R O B L E M I R R T L E B R
K T N E M E V O R P M I P Z R
E H Z T N E D I C N I T O Q A
M Q P O R T F O L I O Y D N W
H L O H N O I T U L O S E R N
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Answer Key for ITIL

X
Y
123456789101112131415
1Y # # N O I T A L A C S E # #
2T C A P A C I T Y T N # # U #
3I E O # # # # G # N O A # R #
4L C S N # # E # G E I V S G #
5I I Y S F T # I # M T A N E #
6T V # T A I S # P E I I O N #
7U R # R I E G A # E S L I C Y
8# E T # D R C U # R N A T Y T
9E S U A C T O O R G A B A # N
10C H A N G E # I # A R I R # A
11P R O B L E M # R # T L E # R
12# T N E M E V O R P M I P # R
13# # # T N E D I C N I T O # A
14# # P O R T F O L I O Y # N W
15# # # # N O I T U L O S E R #
Word X Y Direction
AGREEMENT  1010n
ASSET  56nw
AVAILABILITY  123s
CAPACITY  22e
CHANGE  110e
CONFIGURATION  88se
DESIGN  58ne
ESCALATION  131w
IMPACT  114sw
IMPACT  114sw
IMPROVEMENT  1212w
INCIDENT  1113w
OPERATIONS  1313n
PORTFOLIO  314e
PRIORITY  1012nw
PROBLEM  111e
RESOLUTION  1415w
ROOTCAUSE  99w
SERVICE  29n
STRATEGY  29ne
TRANSITION  1111n
URGENCY  142s
UTILITY  17n
WARRANTY  1513n