ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

W G O E S C A L A T I O N L A
R X I M P A C T K N E L L N Y
U C L S G D E V C T T B O U T
E A O M W S E I I R V I P P I
Y P F N S X D S E C T M E Y L
T A T A S E M S I A R P R G I
I C R E N E O Y R G A R A E B
R I O T L L T U O R N O T T A
O T P B U N G R O E S V I A L
I Y O T A I Z G T E I E O R I
R R I R F E M E C M T M N T A
P O R N R V Y N A E I E S S V
N A O J O Q L C U N O N S Q A
W C H A N G E Y S T N T V B R
Y T I L I T U S E R V I C E N
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Answer Key for ITIL

X
Y
123456789101112131415
1# # O E S C A L A T I O N # #
2# # I M P A C T # N # # # N Y
3# C L # # D E # C # # # O # T
4# A O # # S E I # R # I P # I
5Y P F # S # D S E # T M E Y L
6T A T A # E M S I A R P R G I
7I C R # N E O Y R G A R A E B
8R I O T L L T U O R N O T T A
9O T P B U N G R O E S V I A L
10I Y O T A I # G T E I E O R I
11R R I R F # # E C M T M N T A
12P O R N # # # N A E I E S S V
13N A O # # # # C U N O N # # A
14W C H A N G E Y S T N T # # #
15Y T I L I T U S E R V I C E #
Word X Y Direction
AGREEMENT  106s
ASSET  46ne
AVAILABILITY  1513n
CAPACITY  23s
CHANGE  214e
CONFIGURATION  88ne
DESIGN  63se
ESCALATION  41e
IMPACT  32e
IMPACT  32e
IMPROVEMENT  124s
INCIDENT  111sw
OPERATIONS  133s
PORTFOLIO  39n
PRIORITY  112n
PROBLEM  112ne
RESOLUTION  104sw
ROOTCAUSE  97s
SERVICE  815e
STRATEGY  1412n
TRANSITION  115s
URGENCY  88s
UTILITY  715w
WARRANTY  213ne