ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

O T P R O B L E M C A S S E T
Q C F B Y G E T A R T S O C I
Y T I L I B A L I A V A O I P
U R O O T C A U S E T N K V R
C A L C E G N A H C F J Y R I
A N T N E D I C N I V M E E O
P S T J D E S I G N J G W S R
A I C N O I T U L O S E R C I
C T A M M U R G E N C Y G A T
I I P S W A R R A N T Y R L Y
T O M N T T N E M E E R G A T
Y N I I M P R O V E M E N T T
N J O P E R A T I O N S Q I W
N N L B K Y T I L I T U J O S
T R U O I L O F T R O P P N M
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Answer Key for ITIL

X
Y
123456789101112131415
1# # P R O B L E M # A S S E T
2# # # # Y G E T A R T S # C #
3Y T I L I B A L I A V A O I P
4# R O O T C A U S E # N # V R
5C A # # E G N A H C F # # R I
6A N T N E D I C N I # # # E O
7P S T # D E S I G N # # # S R
8A I C N O I T U L O S E R C I
9C T A # # U R G E N C Y # A T
10I I P # W A R R A N T Y # L Y
11T O M # T T N E M E E R G A #
12Y N I I M P R O V E M E N T #
13# # O P E R A T I O N S # I #
14# N # # # Y T I L I T U # O #
15# # # O I L O F T R O P # N #
Word X Y Direction
AGREEMENT  1411w
ASSET  111e
AVAILABILITY  123w
CAPACITY  15s
CHANGE  105w
CONFIGURATION  88sw
DESIGN  57e
ESCALATION  146s
IMPACT  312n
IMPACT  312n
IMPROVEMENT  412e
INCIDENT  106w
OPERATIONS  313e
PORTFOLIO  1215w
PRIORITY  153s
PROBLEM  31e
RESOLUTION  138w
ROOTCAUSE  24e
SERVICE  147n
STRATEGY  122w
TRANSITION  23s
URGENCY  69e
UTILITY  1214w
WARRANTY  610e