ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A A V A I L A B I L I T Y V K
G C A P A C I T Y D N O V G X
R J O F W M X U T R O A C M N
E O L N P P R B E Y I J S S Z
E I I A F G Q S L T T T N T E
M A C L E I O V W N I N O R S
E T S N O L G D A A S E I A C
N V C S U F E U X R N D T T A
T Y U T E S T U R R A I A E L
Y T I L I T U R N A R C R G A
K O E G N A H C O W T N E Y T
N T N E M E V O R P M I P S I
X P I C P R O B L E M I O G O
D A N Z P R I O R I T Y U N N
V R O O T C A U S E R V I C E
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Answer Key for ITIL

X
Y
123456789101112131415
1A A V A I L A B I L I T Y # #
2G C A P A C I T Y # N # # # #
3R # O # # M # U # R O # # # #
4E O # N P # R # E Y I # S S #
5E # I A F G # S # T T T N T E
6M A C L E I O # # N I N O R S
7E T S N O L G D # A S E I A C
8N # C S U F E U # R N D T T A
9T Y # T E S T # R R A I A E L
10Y T I L I T U R # A R C R G A
11# O E G N A H C O W T N E Y T
12N T N E M E V O R P M I P # I
13# # # # P R O B L E M # O # O
14# # # # P R I O R I T Y # N N
15# R O O T C A U S E R V I C E
Word X Y Direction
AGREEMENT  11s
ASSET  26se
AVAILABILITY  21e
CAPACITY  22e
CHANGE  811w
CONFIGURATION  88se
DESIGN  87sw
ESCALATION  155s
IMPACT  72sw
IMPACT  72sw
IMPROVEMENT  1212w
INCIDENT  1212n
OPERATIONS  1313n
PORTFOLIO  1012nw
PRIORITY  514e
PROBLEM  513e
RESOLUTION  103sw
ROOTCAUSE  215e
SERVICE  915e
STRATEGY  144s
TRANSITION  1111n
URGENCY  83sw
UTILITY  710w
WARRANTY  1010n