ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

A S S E T P R O B L E M J U C
S N U W A R R A N T Y W K O I
T Q O A V A I L A B I L I T Y
R N P I N C I D E N T P T O F
A N E M T R A N S I T I O N G
T C R P R A G R E E M E N T L
E A A R O E R O O T C A U S E
G P T O V R S U R G E N C Y Y
Y A I V L X T O G J J B F E T
J C O E J S J F L I S E S G I
D I N M E L I V O U F F W N L
Y T S E R V I C E L T N L A I
A Y Z N M T C A P M I I O H T
N O I T A L A C S E O O O C U
L P R I O R I T Y J O Y K N D
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Answer Key for ITIL

X
Y
123456789101112131415
1A S S E T P R O B L E M # # #
2S N # W A R R A N T Y # # # #
3T # O A V A I L A B I L I T Y
4R # P I N C I D E N T # # # #
5A # E M T R A N S I T I O N #
6T C R P R A G R E E M E N T #
7E A A R O E R O O T C A U S E
8G P T O # R S U R G E N C Y Y
9Y A I V # # T O G # # # # E T
10# C O E # # # F L I # # # G I
11# I N M # # # # O U F # # N L
12# T S E R V I C E L T N # A I
13# Y # N # T C A P M I I O H T
14N O I T A L A C S E # O O C U
15# P R I O R I T Y # # # # N #
Word X Y Direction
AGREEMENT  66e
ASSET  11e
AVAILABILITY  43e
CAPACITY  26s
CHANGE  1414n
CONFIGURATION  88nw
ESCALATION  1014w
IMPACT  1113w
IMPACT  1113w
IMPROVEMENT  44s
INCIDENT  44e
OPERATIONS  33s
PORTFOLIO  46se
PRIORITY  215e
PROBLEM  61e
RESOLUTION  56se
ROOTCAUSE  77e
SERVICE  312e
STRATEGY  12s
TRANSITION  55e
URGENCY  88e
UTILITY  1514n
WARRANTY  52e