ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A S S E T O I L O F T R O P I
Q C E S C A L A T I O N Y N V
Y T I R O I R P H G B J O U Y
C T N E M E V O R P M I X T M
A V A I L A B I L I T Y I I E
R T N E M E E R G A H C M L L
E S U A C T O O R N A J P I B
S Y C N E G R U H P B P A T O
E E D E S I G N A E Q B C Y R
R G P R G I N C I D E N T Y P
V N S Q F R E S O L U T I O N
I A T N C N O I T I S N A R T
C H O P E R A T I O N S O K S
E C J F Y G E T A R T S Z B I
X L F Z W A R R A N T Y F Z N
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Answer Key for ITIL

X
Y
123456789101112131415
1A S S E T O I L O F T R O P #
2# # E S C A L A T I O N # N #
3Y T I R O I R P # # # # O U Y
4# T N E M E V O R P M I # T M
5A V A I L A B I L I T Y I I E
6# T N E M E E R G A # C M L L
7E S U A C T O O R # A # P I B
8S Y C N E G R U # P # # A T O
9E E D E S I G N A # # # C Y R
10R G # # # I N C I D E N T # P
11V N # # F R E S O L U T I O N
12I A # N # N O I T I S N A R T
13C H O P E R A T I O N S # # #
14E C # # Y G E T A R T S # # #
15# # # # W A R R A N T Y # # #
Word X Y Direction
AGREEMENT  106w
ASSET  11e
AVAILABILITY  15e
CAPACITY  810ne
CHANGE  214n
CONFIGURATION  88ne
DESIGN  39e
ESCALATION  32e
IMPACT  135s
IMPACT  135s
IMPROVEMENT  124w
INCIDENT  610e
OPERATIONS  313e
PORTFOLIO  141w
PRIORITY  83w
PROBLEM  1510n
RESOLUTION  611e
ROOTCAUSE  97w
SERVICE  18s
STRATEGY  1214w
TRANSITION  1512w
URGENCY  88w
UTILITY  143s
WARRANTY  615e