ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

F N H N C Y U D E S I G N Y Y
G R N O I T U L O S E R T C T
O Y Y I M N F T Q S T I O H I
I G C Z P A W D C L C N Z A R
L E N T A R I A W A F H A N O
O T E N C R L E P I E A O G I
F A G E T A N A G Y S P T E R
T R R D T W C U M E L B O R P
R T U I C P R O O T C A U S E
O S O C E A G R E E M E N T C
P N Y N T R A N S I T I O N I
G Y R I M P R O V E M E N T V
S B O P E R A T I O N S P C R
Z N T E S S A Y T I L I T U E
Y T I L I B A L I A V A D M S
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Answer Key for ITIL

X
Y
123456789101112131415
1# # # # # Y # D E S I G N Y Y
2# # N O I T U L O S E R T C T
3O Y Y # M N # # # S # I O H I
4I G C # P A # # C # C N # A R
5L E N T A R # A # A F # # N O
6O T E N C R L # P I # # # G I
7F A G E T A # A G # # # # E R
8T R R D T W C U M E L B O R P
9R T U I # # R O O T C A U S E
10O S O C # A G R E E M E N T C
11P N # N T R A N S I T I O N I
12# # # I M P R O V E M E N T V
13# # O P E R A T I O N S # # R
14# N T E S S A Y T I L I T U E
15Y T I L I B A L I A V A # # S
Word X Y Direction
AGREEMENT  610e
ASSET  714w
AVAILABILITY  1215w
CAPACITY  78ne
CHANGE  142s
CONFIGURATION  88sw
DESIGN  81e
ESCALATION  112sw
IMPACT  52s
IMPACT  52s
IMPROVEMENT  412e
INCIDENT  412n
OPERATIONS  313e
PORTFOLIO  111n
PRIORITY  158n
PROBLEM  158w
RESOLUTION  122w
ROOTCAUSE  79e
SERVICE  1515n
STRATEGY  210n
TRANSITION  511e
URGENCY  39n
UTILITY  1414w
WARRANTY  67n