ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y T N A R R A W Y C N E G R U
J O N O I T U L O S E R P N U
P A M S N O I T A R E P O T J
E T N E M E V O R P M I Y G O
S N O I T I S N A R T T C E E
C H A N G E P T O A I A C H P
A N G I S E D O R L P I T O R
L Y T I L I T U I A V N R W O
A S S E T C G B C R T T V D B
T G Z J A I A I E B F E I S L
I L B U F L T S M O G C G F E
O Z S N I Y D Z L S E Q G Y M
N E O A T L W I N C I D E N T
H C V N I Y O P R I O R I T Y
J A G R E E M E N T C A P M I
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Answer Key for ITIL

X
Y
123456789101112131415
1Y T N A R R A W Y C N E G R U
2# # N O I T U L O S E R # N #
3# # # S N O I T A R E P O # #
4E T N E M E V O R P M I Y # #
5S N O I T I S N A R T T C E #
6C H A N G E # T O A I A C # P
7A N G I S E D O R L P I # O R
8L Y T I L I T U I A V # R # O
9A S S E T C G B C R T T # # B
10T # # # A I A I E # F E # # L
11I # # U F L T S # O # # G # E
12O # S N I Y # # L # # # # Y M
13N E O A # # # I N C I D E N T
14# C V # # # O P R I O R I T Y
15# A G R E E M E N T C A P M I
Word X Y Direction
AGREEMENT  215e
ASSET  19e
AVAILABILITY  215ne
CAPACITY  135sw
CHANGE  16e
CONFIGURATION  88ne
DESIGN  77w
ESCALATION  14s
IMPACT  1515w
IMPACT  1515w
IMPROVEMENT  124w
INCIDENT  813e
OPERATIONS  133w
PORTFOLIO  156sw
PRIORITY  814e
PROBLEM  156s
RESOLUTION  122w
ROOTCAUSE  105sw
SERVICE  811ne
STRATEGY  75se
TRANSITION  115w
URGENCY  151w
UTILITY  88w
WARRANTY  71w