ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A V A I L A B I L I T Y B F U
S C A P A C I T Y A W W M R T
S H O I N O I T A L A C S E I
E A F N O Y G E T A R T S S L
T N Z U F I R D T T R T N O I
E G M B I I L D D P A C O L T
M E P Q N X G O R R N A I U Y
M Y C N E G R U F D T P T T S
E S U A C T O O R T Y M A I E
L T N E M E E R G A R I R O R
B N O I T I S N A R T O E N V
O T N E M E V O R P M I P H I
R V V T N E D I C N I D O T C
P R I O R I T Y Y B R H D N E
R O O D J Q C T C D E S I G N
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Answer Key for ITIL

X
Y
123456789101112131415
1A V A I L A B I L I T Y # # U
2S C A P A C I T Y # W # # R T
3S H O # N O I T A L A C S E I
4E A # N O Y G E T A R T S S L
5T N # # F I # # # # R T N O I
6# G # # # I L # # # A C O L T
7# E # # # # G O # # N A I U Y
8M Y C N E G R U F # T P T T S
9E S U A C T O O R T Y M A I E
10L T N E M E E R G A R I R O R
11B N O I T I S N A R T O E N V
12O T N E M E V O R P M I P # I
13R # # T N E D I C N I # O # C
14P R I O R I T Y # # # # # N E
15# # # # # # # # # D E S I G N
Word X Y Direction
AGREEMENT  1010w
ASSET  11s
AVAILABILITY  11e
CAPACITY  22e
CHANGE  22s
CONFIGURATION  88se
DESIGN  1015e
ESCALATION  143w
IMPACT  1210n
IMPACT  1210n
IMPROVEMENT  1212w
INCIDENT  1113w
OPERATIONS  1313n
PORTFOLIO  1312nw
PRIORITY  114e
PROBLEM  114n
RESOLUTION  142s
ROOTCAUSE  99w
SERVICE  158s
STRATEGY  134w
TRANSITION  1111w
URGENCY  88w
UTILITY  151s
WARRANTY  113s