ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y D E S C A L A T I O N H Z H
T S L D Y C N E G R U E O N E
I E N S N O I T A R E P O D P
L R D U T N E D I C N I R W O
I N O I T I S N A R T M E A R
B T N E M E E R G A W P S R T
A Y F G M P B J R W R R O R F
L T G B I Z A U O I X O L A O
I I G E S S G C O Q P V U N L
A C K O T I E R T C R E T T I
V A O I F A I D C H O M I Y O
A P C N S T R E A A B E O D S
P A O S Y L A T U N L N N P K
U C E C I V R E S G E T D Z D
Y T I L I T U O E E M L M T P
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Answer Key for ITIL

X
Y
123456789101112131415
1Y # E S C A L A T I O N # # #
2T # # # Y C N E G R U # # N #
3I # # S N O I T A R E P O # P
4L # # # T N E D I C N I R W O
5I N O I T I S N A R T M E A R
6B T N E M E E R G A # P S R T
7A Y # G # P # # R # R R O R F
8L T G # I # A U O I # O L A O
9I I # E # S G C O # P V U N L
10A C # # T I E R T C R E T T I
11V A # # F A I D C H O M I Y O
12A P # N S T R # A A B E O # #
13# A O S Y # # T U N L N N # #
14# C E C I V R E S G E T # # #
15Y T I L I T U # E E M # # # #
Word X Y Direction
AGREEMENT  106w
ASSET  611sw
AVAILABILITY  112n
CAPACITY  214n
CHANGE  1010s
CONFIGURATION  88ne
DESIGN  811nw
ESCALATION  31e
IMPACT  45se
IMPACT  45se
IMPROVEMENT  124s
INCIDENT  124w
OPERATIONS  133w
PORTFOLIO  153s
PRIORITY  126sw
PROBLEM  119s
RESOLUTION  134s
ROOTCAUSE  97s
SERVICE  914w
STRATEGY  914nw
TRANSITION  115w
URGENCY  112w
UTILITY  715w
WARRANTY  145s