ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E E S C A L A T I O N Q H V T
L N Q Z P O R T F O L I O Z E
R D O R E S O L U T I O N G S
A E P I M P R O V E M E N T S
U S E Y T I L I B A L I A V A
R I R W R A G R E E M E N T O
G G A A A J R O O T C A U S E
E N T M N R P U T I L I T Y Y
N S I E S I R B G L L R G E T
C E O L I M V A Z I A K S G I
Y R N B T P T D N T F Y J N R
U V S O I A Z A E T V N M A O
R I Q R O C K G S J Y X O H I
T C C P N T Y T I C A P A C R
P E C T N E D I C N I O V Y P
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Answer Key for ITIL

X
Y
123456789101112131415
1# E S C A L A T I O N # # # T
2# N # # P O R T F O L I O # E
3# D O R E S O L U T I O N # S
4# E P I M P R O V E M E N T S
5U S E Y T I L I B A L I A V A
6R I R W R A G R E E M E N T #
7G G A # A # R O O T C A U S E
8E N T M N R # U T I L I T Y Y
9N S I E S I R # G # # R # E T
10C E O L I M # A # I A # # G I
11Y R N B T P # # N T F # # N R
12# V S O I A # # E T # N # A O
13# I # R O C # G # # Y # O H I
14# C # P N T Y T I C A P A C R
15# E # T N E D I C N I # # # P
Word X Y Direction
AGREEMENT  66e
ASSET  155n
AVAILABILITY  155w
CAPACITY  1414w
CHANGE  1414n
CONFIGURATION  88nw
DESIGN  23s
ESCALATION  21e
IMPACT  69s
IMPACT  69s
IMPROVEMENT  44e
INCIDENT  1115w
OPERATIONS  33s
PORTFOLIO  52e
PRIORITY  1515n
PROBLEM  414n
RESOLUTION  43e
ROOTCAUSE  77e
SERVICE  29s
STRATEGY  147sw
TRANSITION  55s
URGENCY  15s
UTILITY  88e
WARRANTY  57se