ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

O E S J L N P R I O R I T Y R
I S W I K R O Y A Y J M E C N
L U T C A P M I T T C S O M O
O A C T N U V I T A V N W G I
F C W H C Y L L P A F R W N T
T T A V A I L A B I L I T Y U
R O R G T N C L G O Z A H Q L
O O R U Q I G U R G E N C Y O
P R A F T M R E T E S S A S S
R D N Y R A G R E E M E N T E
O Y T W T R A N S I T I O N R
B Q Y I M P R O V E M E N T V
L E O P E R A T I O N S V L I
E N Y G E T A R T S M Z J X C
M T N E D I C N I Y D F O B E
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Answer Key for ITIL

X
Y
123456789101112131415
1O E # # # N P R I O R I T Y #
2I S # # # # O # # Y # # # C N
3L U T C A P M I T # C # O # O
4O A C # # # # I T A # N # # I
5F C W H # # L # P A F # # # T
6T T A V A I L A B I L I T Y U
7R O R # T N C # G # # A # # L
8O O R U # I G U R G E N C Y O
9P R A # T # R E T E S S A S S
10R # N Y # A G R E E M E N T E
11O # T # T R A N S I T I O N R
12B # Y I M P R O V E M E N T V
13L # O P E R A T I O N S # # I
14E N Y G E T A R T S # # # # C
15M T N E D I C N I # # # # # E
Word X Y Direction
AGREEMENT  610e
ASSET  139w
AVAILABILITY  36e
CAPACITY  113sw
CHANGE  34se
CONFIGURATION  88sw
ESCALATION  1510nw
IMPACT  83w
IMPACT  83w
IMPROVEMENT  412e
INCIDENT  915w
OPERATIONS  313e
PORTFOLIO  19n
PRIORITY  71e
PROBLEM  19s
RESOLUTION  1511n
ROOTCAUSE  29n
SERVICE  159s
STRATEGY  1014w
TRANSITION  511e
URGENCY  88e
UTILITY  48ne
WARRANTY  36s