ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

U R G E N C Y D M E L B O R P
L N Y T I R O I R P E C Y W E
V F O S N O I T U L O S E R S
C H Y I M P R O V E M E N T N
V P T N T R A N S I T I O N O
W O I C K A G R E E M E N T I
A R L I Y G R S Y A P O N Y T
R T I D G D O U S P I W G T A
R F B E E I O T G T F U I I R
A O A N T M T I A I Z B S C E
N L L T A P C L N K F H E A P
T I I T R A A I S R U N D P O
Y O A I T C U T E S S A O A I
M L V Y S T S Y E G N A H C I
M G A E Q X E O S E R V I C E
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Answer Key for ITIL

X
Y
123456789101112131415
1U R G E N C Y # M E L B O R P
2# N Y T I R O I R P # # # # #
3# # O # N O I T U L O S E R S
4# # Y I M P R O V E M E N T N
5# P T N T R A N S I T I O N O
6W O I C # A G R E E M E N T I
7A R L I Y # R # # # # O N Y T
8R T I D G # O U # # I # G T A
9R F B E E I O T G T # # I I R
10A O A N T M T I A I # # S C E
11N L L T A P C L # # F # E A P
12T I I # R A A I # # # N D P O
13Y O A # T C U T E S S A O A #
14# # V # S T S Y E G N A H C #
15# # A E # # E # S E R V I C E
Word X Y Direction
AGREEMENT  66e
ASSET  1213w
AVAILABILITY  315n
CAPACITY  1414n
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  1312n
ESCALATION  415ne
IMPACT  69s
IMPACT  69s
IMPROVEMENT  44e
INCIDENT  44s
OPERATIONS  1512n
PORTFOLIO  25s
PRIORITY  102w
PROBLEM  151w
RESOLUTION  143w
ROOTCAUSE  77s
SERVICE  915e
STRATEGY  514n
TRANSITION  55e
URGENCY  11e
UTILITY  88s
WARRANTY  17s