ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A S S E T Y Y T I C A P A C A
U V Y G E T A R T S Y S V C C
K E Y S N O I T A R E P O E T
N P R O B L E M Y G O N S C Y
O N G I S E D T P R F U A Y T
I N C I D E N T T I A P J B I
T K M V G A S F G C M G B S L
A I D N R E O U T I L I T Y I
L E A R R L R O V C X O A P B
A H A V I A O Y C N E G R U A
C W I O T R A N S I T I O N L
S C J I M P R O V E M E N T I
E M O T D C T N E M E E R G A
A N E H P R I O R I T Y W I V
V A Y K N O I T U L O S E R A
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Answer Key for ITIL

X
Y
123456789101112131415
1A S S E T # Y T I C A P A C #
2# # Y G E T A R T S # # # C #
3# # # S N O I T A R E P O E T
4N P R O B L E M Y # O N S C Y
5O N G I S E D T # R F U A # T
6I N C I D E N T T I A P # # I
7T # # # G A S F G C M # # # L
8A # # N R E O U T I L I T Y I
9L # A R R L R O # # # # # # B
10A H A V I A O Y C N E G R U A
11C W I O T R A N S I T I O N L
12S C # I M P R O V E M E N T I
13E # O # # # T N E M E E R G A
14# N # # P R I O R I T Y # # V
15# # # # N O I T U L O S E R A
Word X Y Direction
AGREEMENT  1513w
ASSET  11e
AVAILABILITY  1515n
CAPACITY  141w
CHANGE  111ne
CONFIGURATION  88sw
DESIGN  75w
ESCALATION  113n
IMPACT  108ne
IMPACT  108ne
IMPROVEMENT  412e
INCIDENT  16e
OPERATIONS  133w
PORTFOLIO  123sw
PRIORITY  514e
PROBLEM  24e
RESOLUTION  1415w
ROOTCAUSE  611ne
SERVICE  77sw
STRATEGY  102w
TRANSITION  511e
URGENCY  1410w
UTILITY  88e
WARRANTY  110ne