ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

A J T E S C A L A T I O N D A
C C E N I M P A C T N T Z S H
A I O S E R V I C E O N S M N
P A P N U M Z B R H I E M U O
A V E O F A E U J J T M Y U I
C A R E R I C E W W I E T R T
I I A G I T G T R O S V I G U
T L T N H K F U O G N O R E L
Y A I A M B O O R O A R O N O
W B O H A N Z I L A R P I C S
A I N C I D E N T I T M R Y E
W L S T R A T E G Y O I P B R
D I U C W A R R A N T Y O S O
Y T I L I T U N G I S E D N G
S Y C Z T J R P R O B L E M K
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Answer Key for ITIL

X
Y
123456789101112131415
1# # T E S C A L A T I O N # A
2C C E N I M P A C T N T # S #
3A # O S E R V I C E O N S # N
4P A P N U M # # # # I E # # O
5A V E O F A E # # # T M Y U I
6C A R E R I C E # # I E T R T
7I I A G # T G T R # S V I G U
8T L T N # # F U O G N O R E L
9Y A I A # # # O R O A R O N O
10# B O H # # # # L A R P I C S
11# I N C I D E N T I T M R Y E
12# L S T R A T E G Y O I P # R
13# I # # W A R R A N T Y O # #
14Y T I L I T U N G I S E D N #
15# Y # # # # # P R O B L E M #
Word X Y Direction
AGREEMENT  119nw
ASSET  151sw
AVAILABILITY  24s
CAPACITY  12s
CHANGE  411n
CONFIGURATION  88se
DESIGN  1314w
ESCALATION  41e
IMPACT  52e
IMPACT  52e
IMPROVEMENT  1212n
INCIDENT  211e
OPERATIONS  33s
PORTFOLIO  34se
PRIORITY  1312n
PROBLEM  815e
RESOLUTION  1512n
ROOTCAUSE  1110nw
SERVICE  43e
STRATEGY  312e
TRANSITION  1111n
URGENCY  145s
UTILITY  714w
WARRANTY  613e