ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

S J O I L O F T R O P E M F V
W H L J Y E Y T I C A P A C X
A V A I L A B I L I T Y O J I
R T S T R A T E G Y K N C W I
R I N R E L P S Z T F M J J T
A N O E G T G Y T I R O I R P
N C I S N E Z C G T C A P M I
T I T O A S A U R G E N C Y S
Y D A L H S R O O T C A U S E
D E R U C A G R E E M E N T R
E N E T T R A N S I T I O N V
S T P I M P R O V E M E N T I
I F O O E S C A L A T I O N C
G N W N K Y T I L I T U G O E
N P T F H T M E L B O R P B W
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Answer Key for ITIL

X
Y
123456789101112131415
1# # O I L O F T R O P # # # #
2W # # # # # Y T I C A P A C #
3A V A I L A B I L I T Y O # #
4R # S T R A T E G Y # N # # #
5R I N R E # # # # # F # # # #
6A N O E G T # Y T I R O I R P
7N C I S N E # # G T C A P M I
8T I T O A S # U R G E N C Y S
9Y D A L H S R O O T C A U S E
10D E R U C A G R E E M E N T R
11E N E T T R A N S I T I O N V
12S T P I M P R O V E M E N T I
13I # O O E S C A L A T I O N C
14G N # N # Y T I L I T U # # E
15N # # # # # M E L B O R P # #
Word X Y Direction
AGREEMENT  610e
ASSET  610n
AVAILABILITY  13e
CAPACITY  142w
CHANGE  510n
CONFIGURATION  88sw
DESIGN  110s
ESCALATION  513e
IMPACT  157w
IMPACT  157w
IMPROVEMENT  412e
INCIDENT  25s
OPERATIONS  313n
PORTFOLIO  111w
PRIORITY  156w
PROBLEM  1315w
RESOLUTION  45s
ROOTCAUSE  79e
SERVICE  158s
STRATEGY  34e
TRANSITION  511e
URGENCY  88e
UTILITY  1214w
WARRANTY  13s