ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

I M P A C T E T S E R V I C E
R Z P T N N S Y E G N A H C K
E B I N O F U T O B K V O A J
S O P E I Y A I H I I N P P N
O I R M T T C L K H F R E A E
L L I E I I T I M I S K R C S
U O O V S L O T G N T W A I C
T F R O N I O U M C R A T T A
I T I R A B R R E I A R I Y L
O R T P R A A G L D T R O U A
N O Y M T L E E B E E A N D T
S P A I J I W N O N G N S P I
X K O D P A E C R T Y T G J O
D N B P A V J Y P Z P Y S K N
N T E S S A G R E E M E N T Y
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Answer Key for ITIL

X
Y
123456789101112131415
1I M P A C T E # S E R V I C E
2R # # T N # S Y E G N A H C #
3E # # N O # U T # # # # O A #
4S O P E I Y A I # # # N P P #
5O I R M T T C L # # F # E A E
6L L I E I I T I # I S # R C S
7U O O V S L O T G N T W A I C
8T F R O N I O U M C R A T T A
9I T I R A B R R E I A R I Y L
10O R T P R A # G L D T R O # A
11N O Y M T L # E B E E A N # T
12# P # I # I # N O N G N S # I
13# # O # # A # C R T Y T # # O
14# N # # # V # Y P # # Y # # N
15# T E S S A G R E E M E N T #
Word X Y Direction
AGREEMENT  615e
ASSET  615w
AVAILABILITY  615n
CAPACITY  142s
CHANGE  142w
CONFIGURATION  88sw
ESCALATION  155s
IMPACT  11e
IMPACT  11e
IMPROVEMENT  412n
INCIDENT  106s
OPERATIONS  133s
PORTFOLIO  212n
PRIORITY  34s
PROBLEM  914n
RESOLUTION  12s
ROOTCAUSE  79n
SERVICE  91e
STRATEGY  116s
TRANSITION  511n
URGENCY  88s
UTILITY  88n
WARRANTY  128s