ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y C N E G R U Y T N A R R A W
L N N O N S Y T I L I T U V J
S Y O O I N C I D E N T R A F
V T V I I T F A C M E I S I O
W I G M T T U M Q K C T N L P
E R L P R A A L H Q I E O A O
Y O Y R A G R L O S V S I B R
T I G O N R O U A S R S T I T
I R E V S E O P G C E A A L F
C P T E I E T R Z I S R R I O
A Z A M T M C O Q P F E E T L
P O R E I E A B N Y T N P Y I
A H T N O N U L X K M L O Y O
C B S T N T S E E G N A H C F
I M P A C T E M K N G I S E D
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Answer Key for ITIL

X
Y
123456789101112131415
1Y C N E G R U Y T N A R R A W
2# N N O # # Y T I L I T U V #
3# Y O O I N C I D E N T # A #
4# T # I I T # # # # E # S I #
5# I # M T T U # # # C T N L P
6# R # P R A A L # # I E O A O
7Y O Y R A G R L O # V S I B R
8T I G O N R O U A S R S T I T
9I R E V S E O P G C E A A L F
10C P T E I E T R # I S R R I O
11A # A M T M C O # # F E E T L
12P # R E I E A B # # # N P Y I
13A # T N O N U L # # # # O # O
14C # S T N T S E E G N A H C #
15I M P A C T E M # N G I S E D
Word X Y Direction
AGREEMENT  66s
ASSET  129n
AVAILABILITY  141s
CAPACITY  114n
CHANGE  1414w
CONFIGURATION  88nw
DESIGN  1515w
ESCALATION  1211nw
IMPACT  115e
IMPACT  115e
IMPROVEMENT  44s
INCIDENT  53e
OPERATIONS  1313n
PORTFOLIO  155s
PRIORITY  210n
PROBLEM  89s
RESOLUTION  1210nw
ROOTCAUSE  77s
SERVICE  1110n
STRATEGY  314n
TRANSITION  55s
URGENCY  71w
UTILITY  132w
WARRANTY  141w