ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

P R O B L E M P I M P A C T C
L W S N O I T U L O S E R N V
O I L O F T R O P W S S O K A
Y P U Q T N E D I C N I P V V
T D Y T N A R R A W T M E K A
R U E L S U G L O A R P R W I
U Y C S I D A I R G A R A W L
P T G C I T I U O R N O T E A
R I R E I G G T O E S V I C B
I C U O T I N I T E I E O I I
O A N N F A E L C M T M N V L
R P G N R C R I A E I E S R I
I A O A S S E T U N O N K E T
T C H A N G E Y S T N T R S Y
Y W R P B Y C N E G R U L X D
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Answer Key for ITIL

X
Y
123456789101112131415
1P R O B L E M # I M P A C T #
2# # # N O I T U L O S E R N #
3O I L O F T R O P # S # O # A
4# # # # T N E D I C N I P # V
5# D Y T N A R R A W T M E # A
6# # E # # # # L # A R P R # I
7# Y # S # # A # R G A R A # L
8P T G # I T # U O R N O T E A
9R I # E I G G T O E S V I C B
10I C # O T I N I T E I E O I I
11O A N # F A # L C M T M N V L
12R P # N # # R I A E I E S R I
13I A O A S S E T U N O N # E T
14T C H A N G E Y S T N T # S Y
15Y # # # # Y C N E G R U # # #
Word X Y Direction
AGREEMENT  106s
ASSET  413e
AVAILABILITY  153s
CAPACITY  214n
CHANGE  214e
CONFIGURATION  88ne
DESIGN  25se
ESCALATION  122sw
IMPACT  91e
IMPACT  91e
IMPROVEMENT  124s
INCIDENT  124w
OPERATIONS  133s
PORTFOLIO  93w
PRIORITY  18s
PROBLEM  11e
RESOLUTION  132w
ROOTCAUSE  97s
SERVICE  1414n
STRATEGY  914nw
TRANSITION  115s
URGENCY  1215w
UTILITY  88s
WARRANTY  95w