ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

E Z D T P I T N E M E E R G A
C N P M E L B O R P K K Q S V
I A O V W A R R A N T Y S S A
V C P I M P R O V E M E N T I
R U E T T N O O U N T A E R L
E T R U G A C R O G T X G A A
S I A E R Y R I T O F Y N N B
U L T X T G T U N F N N A S I
A I I C R U E V G C O Y H I L
C T O T L A N N I I I L C T I
T Y N O I M P A C T F D I I T
O G S T R A T E G Y J N E O Y
O E S C A L A T I O N W O N Y
R S Z P Z X Y T I C A P A C T
J R Q U P R I O R I T Y P E F
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Answer Key for ITIL

X
Y
123456789101112131415
1E # # # # # T N E M E E R G A
2C N # M E L B O R P # # # S V
3I # O # W A R R A N T Y S # A
4V # P I M P R O V E M E N T I
5R U E # T # O # # N T # E R L
6E T R U # A # R O # # # G A A
7S I A # R # R I T # # # N N B
8U L T # # G T U N F # # A S I
9A I I # # U E # G C O # H I L
10C T O # L # # N # I I L C T I
11T Y N O I M P A C T F D I I T
12O # S T R A T E G Y # N E O Y
13O E S C A L A T I O N # O N #
14R # # # # # Y T I C A P A C T
15# # # # P R I O R I T Y # # #
Word X Y Direction
AGREEMENT  151w
ASSET  151sw
AVAILABILITY  151s
CAPACITY  1414w
CHANGE  1310n
CONFIGURATION  88nw
ESCALATION  213e
IMPACT  511e
IMPACT  511e
IMPROVEMENT  44e
INCIDENT  87se
OPERATIONS  33s
PORTFOLIO  64se
PRIORITY  515e
PROBLEM  102w
RESOLUTION  114ne
ROOTCAUSE  114n
SERVICE  17n
STRATEGY  312e
TRANSITION  144s
URGENCY  46se
UTILITY  25s
WARRANTY  63e