ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

U T I L I T Y S T R A T E G Y
Y A M E S C A L A T I O N C P
W B P S N O I T A R E P O A R
D E A Y T A S G P Y B N V R O
E G C Q C E R R T M F Q V F B
S N T P R E I N C I D E N T L
I A E V E O A N G N P Q V C E
G H I M R R N U R G E N C Y M
N C E I R U R O O T C A U S E
E N T A V A I L A B I L I T Y
T Y W E T R A N S I T I O N T
L G N I M P R O V E M E N T E
H E O W Y P O R T F O L I O S
X N R C A P A C I T Y K B N S
S A E R E S O L U T I O N D A
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Answer Key for ITIL

X
Y
123456789101112131415
1U T I L I T Y S T R A T E G Y
2# # M E S C A L A T I O N C P
3# # P S N O I T A R E P O # R
4D E A # # # S G P Y # N # # O
5E G C # # E R R T # F # # # B
6S N T # R E I N C I D E N T L
7I A # V E O A # G # # # # # E
8G H I M R R # U R G E N C Y M
9N C E I R # R O O T C A U S E
10E N T A V A I L A B I L I T Y
11T Y W # T R A N S I T I O N T
12# # # I M P R O V E M E N T E
13# # O # # P O R T F O L I O S
14# N # C A P A C I T Y # # # S
15# # # R E S O L U T I O N # A
Word X Y Direction
AGREEMENT  93sw
ASSET  1515n
AVAILABILITY  410e
CAPACITY  414e
CHANGE  29n
CONFIGURATION  88sw
DESIGN  14s
ESCALATION  42e
IMPACT  31s
IMPACT  31s
IMPROVEMENT  412e
INCIDENT  76e
OPERATIONS  133w
PORTFOLIO  613e
PRIORITY  94sw
PROBLEM  152s
RESOLUTION  415e
ROOTCAUSE  79e
SERVICE  74sw
STRATEGY  81e
TRANSITION  511e
URGENCY  88e
UTILITY  11e
WARRANTY  410ne