ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

I M P A C T E Y T I C A P A C
S K K T N T S Y E G N A H C Y
Q S J N O N U C D A U U O T E
I M S E I E A N E V U N G S R
N R N M T M C E S A F W C R P
C M O E I E T G I I I A W E O
I E I V S E O R G L L R P S Y
D L T O N R O U N A N R O O T
E B A R A G R T T B E A R L I
N O R P R A N I Y I C N T U R
T R E M T K O L A L I T F T O
L P P I H N Z I S I V Y O I I
R P O V C A Q T S T R W L O R
C N T U T Q Y Y E Y E A I N P
S T R A T E G Y T H S W O U X
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Answer Key for ITIL

X
Y
123456789101112131415
1I M P A C T E Y T I C A P A C
2# # # T N T S Y E G N A H C #
3# # # N O N U C D A # # O # E
4I # S E I E A N E V # N # S #
5N # N M T M C E S A F W C R #
6C M O E I E T G I I # A # E #
7I E I V S E O R G L L R P S Y
8D L T O N R O U N A # R O O T
9E B A R A G R T T B E A R L I
10N O R P R A # I # I C N T U R
11T R E M T # O L A L I T F T O
12# P P I # N # I S I V Y O I I
13# # O # # # # T S T R # L O R
14# N # # # # # Y E Y E # I N P
15S T R A T E G Y T # S # O # #
Word X Y Direction
AGREEMENT  610n
ASSET  911s
AVAILABILITY  103s
CAPACITY  151w
CHANGE  142w
CONFIGURATION  88sw
DESIGN  93s
ESCALATION  153sw
IMPACT  11e
IMPACT  11e
IMPROVEMENT  412n
INCIDENT  14s
OPERATIONS  313n
PORTFOLIO  137s
PRIORITY  1514n
PROBLEM  212n
RESOLUTION  145s
ROOTCAUSE  79n
SERVICE  1115n
STRATEGY  115e
TRANSITION  511n
URGENCY  88n
UTILITY  88s
WARRANTY  126s