ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

T E S S A P E S E R V I C E W
M J T T V T S Y E G N A H C A
L O I N A N U C E Y Q V O M R
L I S E I E A N I N Y N E R R
N L N M L M C E I R F L P T A
O O O E A E T G X I B R N N N
I F I V B E O R G O I O D E T
T T T O I R O U R O I E P D Y
I R A R L G R P R T S O B I T
S O R P I A L I U I I J P C I
N P E M T E T L G F M D V N L
A P P I Y Y O N T C A P M I I
R E O E M S T R A T E G Y B T
T N D Y E S C A L A T I O N U
G M Z R U S Y T I C A P A C L
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Answer Key for ITIL

X
Y
123456789101112131415
1T E S S A # E S E R V I C E W
2# # # T V T S Y E G N A H C A
3# O # N A N U C # # # # O M R
4# I S E I E A N # # # N E # R
5N L N M L M C E # # F L P T A
6O O O E A E T G # I B R N N N
7I F I V B E O R G O I O D E T
8T T T O I R O U R O I E # D Y
9I R A R L G R P R T S # # I T
10S O R P I A # I U I # # # C I
11N P E M T # T L G # # # # N L
12A # P I Y Y O N T C A P M I I
13R # O # # S T R A T E G Y # T
14T N # # E S C A L A T I O N U
15# # # R # # Y T I C A P A C #
Word X Y Direction
AGREEMENT  610n
ASSET  51w
AVAILABILITY  51s
CAPACITY  1415w
CHANGE  142w
CONFIGURATION  88sw
DESIGN  137sw
ESCALATION  514e
IMPACT  1412w
IMPACT  1412w
IMPROVEMENT  412n
INCIDENT  1412n
OPERATIONS  313n
PORTFOLIO  211n
PRIORITY  135sw
PROBLEM  89ne
RESOLUTION  415ne
ROOTCAUSE  79n
SERVICE  81e
STRATEGY  613e
TRANSITION  114n
URGENCY  88n
UTILITY  1514n
WARRANTY  152s