ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

N G I S E D Y T N A R R A W G
K C A P A C I T Y L N T R R B
C N O E R O I T V O O N Z A K
C O Y N B O I V I Q I E S S I
P I N T F L B T R S T M N S N
O T R T I I A L N E I E O T C
R U E T C L G M E C S V I R I
T L U S A A I U R M N O T A D
F O L C S H P B R S A R A T E
O S S T R A Q M A A R P R E N
L E C H A N G E I L T M E G T
I R O O T C A U S E I I P Y E
O Y P Y T I R O I R P A O M P
A D Y C N E G R U A S C V N M
A T M N E T N E M E E R G A M
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Answer Key for ITIL

X
Y
123456789101112131415
1N G I S E D Y T N A R R A W #
2# C A P A C I T Y # N T # # #
3# N O # R # I T # O O N # # #
4# O Y N # O I V I # I E S # I
5P I # T F L B T R # T M N S N
6O T # T I I A L # E I E O T C
7R U E T C L G # E # S V I R I
8T L U S A A I U # M N O T A D
9F O # C S # P B R # A R A T E
10O S S # # A # M A A R P R E N
11L E C H A N G E I L T M E G T
12I R O O T C A U S E I I P Y #
13O # # Y T I R O I R P A O # #
14# # Y C N E G R U # # # V N #
15# # # # # T N E M E E R G A #
Word X Y Direction
AGREEMENT  1415w
ASSET  610nw
AVAILABILITY  1415nw
CAPACITY  22e
CHANGE  311e
CONFIGURATION  88se
DESIGN  61w
ESCALATION  211ne
IMPACT  911nw
IMPACT  911nw
IMPROVEMENT  1212n
INCIDENT  154s
OPERATIONS  1313n
PORTFOLIO  15s
PRIORITY  1113w
PROBLEM  42se
RESOLUTION  212n
ROOTCAUSE  212e
SERVICE  117nw
STRATEGY  145s
TRANSITION  1111n
URGENCY  914w
UTILITY  38ne
WARRANTY  131w