ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 22 words on this board.

V N L P K P T Y T I C A P A C
U O O W O C B N N D T R R C Y
L T T I A R E T Y U Y O O H T
E V I P T M T T N G S N B A I
S F M L E U N F E E F L L N L
C I K E I A L T O I D E E G I
A K R Y R T A O G L T I M E B
L G S R H R Y U S K I E C R A
A V A S T Z R E O E O O S N L
T W E S U A C T O O R M K S I
I B V S T R A N S I T I O N A
O U M I M P R O V E M E N T V
N M O P E R A T I O N S G X A
X N R U R G E N C Y I Y C A V
V V W X H Y T I R O I R P K P
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Answer Key for ITIL

X
Y
123456789101112131415
1# N # P # # T Y T I C A P A C
2U # O # O C # N # # # # R C Y
3# T # I A R E T Y # Y # O H T
4E # I P T M T T N G # N B A I
5S # M L E U N F E E F # L N L
6C I # E I A L T O I D # E G I
7A # R # R T A O G L T I M E B
8L G # R # R Y U S # I E C # A
9A # A # T # R # # E # O S N L
10T W E S U A C T O O R # # S I
11I # # # T R A N S I T I O N A
12O # # I M P R O V E M E N T V
13N # O P E R A T I O N S # # A
14# N # U R G E N C Y # # # # #
15# # # # # Y T I R O I R P # #
Word X Y Direction
AGREEMENT  19ne
ASSET  1511nw
AVAILABILITY  1513n
CAPACITY  151w
CHANGE  142s
CONFIGURATION  88sw
ESCALATION  14s
IMPACT  26ne
IMPACT  26ne
IMPROVEMENT  412e
INCIDENT  1510nw
OPERATIONS  313e
PORTFOLIO  41se
PRIORITY  1315w
PROBLEM  131s
RESOLUTION  1110nw
ROOTCAUSE  1110w
STRATEGY  410ne
TRANSITION  511e
URGENCY  414e
UTILITY  12se
WARRANTY  19ne