ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E E T U T I L I T Y X O Y N K
C C I N A R Z E T R N T T D B
I N O H E N Y I X O O N I N W
V O K N L M R Z I D I E L T Y
R I U O F O E T S E T M I M T
E T I R I I A E Z S I E B E N
S U S R G L G R R I S V A L A
T L P U A E O U A G N O L B R
R O B C N L N F R N A R I O R
A S S E T U W C T A R P A R A
T E I M P A C T Y R T M V P W
E R O O T C A U S E O I A E S
G Y Y S N O I T A R E P O X Y
Y R Y T I C A P A C M W K N F
T N E D I C N I O C H A N G E
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Answer Key for ITIL

X
Y
123456789101112131415
1E # T U T I L I T Y # # Y # #
2C C # N # # # # T # N T T # #
3I N O # E # # I # O O N I # #
4V O # N # M R # I D I E L # Y
5R I U O F O E T # E T M I M T
6E T # R I I A E # S I E B E N
7S U # R G L G # R I S V A L A
8T L P # A E O U # G N O L B R
9R O # C # # N F R N A R I O R
10A S S E T # # C T A R P A R A
11T E I M P A C T Y R T M V P W
12E R O O T C A U S E O I A # #
13G # # S N O I T A R E P O # #
14Y # Y T I C A P A C # # # N #
15T N E D I C N I # C H A N G E
Word X Y Direction
AGREEMENT  119nw
ASSET  110e
AVAILABILITY  1312n
CAPACITY  1014w
CHANGE  1015e
CONFIGURATION  88se
DESIGN  104s
ESCALATION  211ne
IMPACT  311e
IMPACT  311e
IMPROVEMENT  1212n
INCIDENT  815w
OPERATIONS  1313w
PORTFOLIO  1213nw
PRIORITY  38ne
PROBLEM  1411n
RESOLUTION  212n
ROOTCAUSE  212e
SERVICE  17n
STRATEGY  17s
TRANSITION  1111n
URGENCY  35se
UTILITY  41e
WARRANTY  1510n