ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

M E L B O R P F E Y G L L H N
Z C H A N G E Y S T N T N G G
P S O Z D F J C U I O N X L I
Y T E N B R X N A L I E S Q S
U N N R F X D E C I T M N P E
T P O E V I A G T B I E O R D
I O Y I M I G R O A S V I I Y
L R O G T E C U O L N O T O T
I T M T E A E E R I A R A R N
T F D P X T L R N A R P R I A
Y O T E S S A A G V T M E T R
U L V Y O B U R C A B I P Y R
W I N C I D E N T S Z D O G A
N O N O I T U L O S E R W N W
T C A P M I R C A P A C I T Y
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Answer Key for ITIL

X
Y
123456789101112131415
1M E L B O R P # E Y # # # # N
2# C H A N G E Y S T N T # # G
3# S O # # # # C U I O N # # I
4# T E N # # # N A L I E S # S
5U N N R F # # E C I T M N P E
6T P O E V I # G T B I E O R D
7I O Y I M I G R O A S V I I Y
8L R # G T E C U O L N O T O T
9I T # # E A E E R I A R A R N
10T F # # # T L R # A R P R I A
11Y O T E S S A A G V T M E T R
12# L # # # # # R C A # I P Y R
13# I N C I D E N T S # # O # A
14# O N O I T U L O S E R # N W
15T C A P M I # C A P A C I T Y
Word X Y Direction
AGREEMENT  1012nw
ASSET  711w
AVAILABILITY  1012n
CAPACITY  815e
CHANGE  22e
CONFIGURATION  88se
DESIGN  156n
ESCALATION  1114nw
IMPACT  615w
IMPACT  615w
IMPROVEMENT  1212n
INCIDENT  213e
OPERATIONS  1313n
PORTFOLIO  26s
PRIORITY  145s
PROBLEM  71w
RESOLUTION  1214w
ROOTCAUSE  99n
SERVICE  23se
STRATEGY  1014nw
TRANSITION  1111n
URGENCY  88n
UTILITY  15s
WARRANTY  1513n