ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

W S T R A T E G Y K H T E R F
A C P O R T F O L I O G E O P
R A O P E R A T I O N S S O R
R P D N P N F N E A O Y C T I
A A E U F X C C H L T T A C O
N C S U R I I C U W C I L A R
T I I Z D V G T V I A L A U I
Y T G E R I I U U G P I T S T
A Y N E M O Q Z R T M B I E Y
M T S P N T E S S A I A O B C
W N O I T I S N A R T L N I A
W T N E M E V O R P M I I F U
H M K P R O B L E M E A O T Y
X Y C N E G R U V U G V C N Y
S V F T N E M E E R G A N N A
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Answer Key for ITIL

X
Y
123456789101112131415
1W S T R A T E G Y # # # E R #
2A C P O R T F O L I O G E O P
3R A O P E R A T I O N S S O R
4R P D N # # # N E A O Y C T I
5A A E # F # C C H L T T A C O
6N C S # # I I C U # C I L A R
7T I I # D V G T # # A L A U I
8Y T G E R # I U U # P I T S T
9# Y N E # O # # R T M B I E Y
10# T S # N T E S S A I A O # #
11# N O I T I S N A R T L N # #
12# T N E M E V O R P M I I # #
13# # # P R O B L E M # A O T #
14# Y C N E G R U # # # V # N Y
15# # # T N E M E E R G A # # #
Word X Y Direction
AGREEMENT  1215w
ASSET  1010w
AVAILABILITY  1215n
CAPACITY  22s
CHANGE  86ne
CONFIGURATION  88se
DESIGN  34s
ESCALATION  132s
IMPACT  1110n
IMPACT  1110n
IMPROVEMENT  1212w
INCIDENT  93sw
OPERATIONS  33e
PORTFOLIO  32e
PRIORITY  152s
PROBLEM  413e
RESOLUTION  141sw
ROOTCAUSE  141s
SERVICE  310ne
STRATEGY  21e
TRANSITION  1111w
URGENCY  814w
UTILITY  98se
WARRANTY  12s