ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

D K A G R E E M E N T M G B Y
E N N V M E L B O R P P N U Y
S Z O W A R R A N T Y T O R T
I V I I G I M P A C T N I G I
G S T M T S L B T V I E T E C
N N U P E A T A J G Z D I N A
R O L R O E R R B C T I S C P
D I O O O R E U A I Y C N Y A
L T S V F O T U G T L N A U C
C A E E G R T F T I E I R T H
P R R M R T U C O I F G T I A
T E U E E V E K A L L N Y Y N
U P T N R G I S G U I I O W G
N O I T A L A C S E S O T C E
P R I O R I T Y E A W E T Y P
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Answer Key for ITIL

X
Y
123456789101112131415
1D # A G R E E M E N T # # # #
2E N N V M E L B O R P # N U Y
3S # O W A R R A N T Y T O R T
4I # I I # I M P A C T N I G I
5G S T M T S L # # # # E T E C
6N N U P # A T A # # # D I N A
7# O L R O # R R B # # I S C P
8# I O O O R # U A I # C N Y A
9# T S V # O T U G T L N A # C
10# A E E # # T F T I E I R # H
11# R R M R T # C O I F G T # A
12# E # E # V E # A L L N Y Y N
13# P # N # # I S # U I I O # G
14N O I T A L A C S E S O T C E
15P R I O R I T Y E A # E # Y #
Word X Y Direction
AGREEMENT  31e
ASSET  1015nw
AVAILABILITY  31se
CAPACITY  159n
CHANGE  159s
CONFIGURATION  88nw
DESIGN  11s
ESCALATION  1014w
IMPACT  64e
IMPACT  64e
IMPROVEMENT  44s
INCIDENT  1210n
OPERATIONS  214n
PORTFOLIO  46se
PRIORITY  115e
PROBLEM  112w
RESOLUTION  311n
ROOTCAUSE  47se
SERVICE  39se
STRATEGY  65se
TRANSITION  1311n
URGENCY  142s
UTILITY  89se
WARRANTY  53e