ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

E C I V R E S O L U T I O N G
G T X Y T I C A P A C M S N A
N B A S N O I T A R E P O V P
C T N E M E V O R P M I A N O
C N O I T I S N A R T I N A R
E T N E M E E R G A L N O R T
E S U A C T O O R A W C I N F
K Y C N E G R U B A H I T Y O
N E P M P W G I R S E D A T L
G G I J D I L R T S Y E L I I
I N Y A F I A Y K E C N A R O
S A J N T N K G O T I T C O E
E H O Y T Y G E T A R T S I S
D C H Y Z Y T I L I T U E R S
T C A P M I G M E L B O R P A
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Answer Key for ITIL

X
Y
123456789101112131415
1E C I V R E S O L U T I O N #
2# # # Y T I C A P A C # # N A
3# # # S N O I T A R E P O V P
4# T N E M E V O R P M I A # O
5# N O I T I S N A R T I N # R
6# T N E M E E R G A L N O # T
7E S U A C T O O R A W C I # F
8# Y C N E G R U B A # I T Y O
9N E # # # # G I R S # D A T L
10G G # # # I L R # S # E L I I
11I N # # F I A # # E # N A R O
12S A # N T N # # # T # T C O #
13E H O Y T Y G E T A R T S I #
14D C # Y # Y T I L I T U E R #
15T C A P M I # M E L B O R P #
Word X Y Direction
AGREEMENT  106w
ASSET  108s
AVAILABILITY  152sw
CAPACITY  112w
CHANGE  214n
CONFIGURATION  88ne
DESIGN  114n
ESCALATION  1314n
IMPACT  615w
IMPACT  615w
IMPROVEMENT  124w
INCIDENT  125s
OPERATIONS  133w
PORTFOLIO  153s
PRIORITY  1415n
PROBLEM  1415w
RESOLUTION  51e
ROOTCAUSE  97w
SERVICE  71w
STRATEGY  1313w
TRANSITION  115w
URGENCY  88w
UTILITY  1214w
WARRANTY  108sw