ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

D D E L S R O O T C A U S E W
S N H Q Y T I C A P A C E C D
Z G O P E R A T I O N S F O D
P T Y I T N E M E E R G A E Y
N U N H T V P C E F C V N N G
T O O M W A I O Y G A X O C E
Y S I W E V R T R I N I F Y T
P T T T R L N U L T T A C S A
R Y I E U A B A G A F N H S R
I L S L R L B O L I E O S C T
O B N R I I O A R G F E L A S
R A A Z L T C S R P T N F I N
I W R I X S U U E F O V O U O
T G T N E M E V O R P M I C G
Y Y T C A P M I N C I D E N T
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Answer Key for ITIL

X
Y
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1# # # # # R O O T C A U S E #
2# N # # Y T I C A P A C # # #
3# # O P E R A T I O N S # # #
4# # # I T N E M E E R G A # Y
5N # N # T # P C E # # V # N G
6# O O M # A I O Y G A # O # E
7Y # I # E V R T R I N I # Y T
8P T T T R L N U L T T A C # A
9R # I E U A B A G A F N H S R
10I # S L R L B O L I E O S C T
11O # N R I I O A R G F E L # S
12R # A # L T C S R P T N # I #
13I W R I # S U U E # # # O # O
14T # T N E M E V O R P M I C #
15Y Y T C A P M I N C I D E N T
Word X Y Direction
AGREEMENT  134w
ASSET  158sw
AVAILABILITY  134sw
CAPACITY  122w
CHANGE  1410nw
CONFIGURATION  88nw
ESCALATION  514ne
IMPACT  815w
IMPACT  815w
IMPROVEMENT  1314w
INCIDENT  815e
OPERATIONS  33e
PORTFOLIO  75se
PRIORITY  18s
PROBLEM  1012nw
RESOLUTION  1014nw
ROOTCAUSE  61e
SERVICE  310ne
STRATEGY  1511n
TRANSITION  314n
URGENCY  813ne
UTILITY  713nw
WARRANTY  312ne