ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

Y T E S S A G R E E M E N T D
T N I Y S P R I O R I T Y C W
I T O B D H Y T I C A P A C P
L N P I M P R O V E M E N T R
I E E N T Y O X Y Q U O X R O
B D R O D A T R P T I Q P A B
A I A I E T R N T T I G A N L
L C T T S G B U A F F L B S E
I N I U I H N L G R O B I I M
A I O L G H A A W I R L R T N
V M N O N C G D H X F A I I U
A X S S S E R V I C E N W O U
U R G E N C Y D P X L V O N O
S X Q R O O T C A U S E A C P
D T C A P M I S T R A T E G Y
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Answer Key for ITIL

X
Y
123456789101112131415
1Y T E S S A G R E E M E N T #
2T N # # # P R I O R I T Y # #
3I T O # # # Y T I C A P A C P
4L N P I M P R O V E M E N T R
5I E E N T Y O # Y # # O # R O
6B D R O D A T R # T I # # A B
7A I A I E # R N T T I # # N L
8L C T T S G # U A F # L # S E
9I N I U I # N L G R O # I I M
10A I O L G # A A # I R L # T #
11V # N O N C # # H # F A I I U
12A # S S S E R V I C E N W O #
13U R G E N C Y # # # # # O N #
14# # # R O O T C A U S E # C #
15# T C A P M I S T R A T E G Y
Word X Y Direction
AGREEMENT  61e
ASSET  61w
AVAILABILITY  112n
CAPACITY  143w
CHANGE  1012nw
CONFIGURATION  88nw
DESIGN  56s
ESCALATION  413ne
IMPACT  715w
IMPACT  715w
IMPROVEMENT  44e
INCIDENT  210n
OPERATIONS  33s
PORTFOLIO  64se
PRIORITY  62e
PROBLEM  153s
RESOLUTION  414n
ROOTCAUSE  414e
SERVICE  512e
STRATEGY  815e
TRANSITION  144s
URGENCY  113e
UTILITY  1511nw
WARRANTY  1211nw