ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
WARRANTY

ITIL V3 Terminology

Try to find all 23 words on this board.

P V D A Z T N E M E E R G A T
O N I M P R O V E M E N T E W
R S O I O Z E G K S O B S I P
T A P I N A N S C R X S A R R
F L E V T A C A O Y A V P O O
O W R C H A L C G L A T O G B
L A A C I A R E A I U T H Z L
I R T N T V T U L P C T N O E
O R I I D A R A G A A G I Y M
T A O M R G B E U I I C V O R
C N N T E I I S S S F U I W N
A T S N L J E K E V C N T T V
P Y C I N C I D E N T Y O L Y
M Y T R A N S I T I O N S C P
I Y H Y L S F Y T I R O I R P
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Answer Key for ITIL

X
Y
123456789101112131415
1P # # # # T N E M E E R G A T
2O N I M P R O V E M E N T E #
3R # O # # # E G # S # # S # P
4T # P I # # N S C # # S A # R
5F # E # T A # A O Y A V # O O
6O W R C H A L C G L A # O # B
7L A A C I A R E A I U T # # L
8I R T # T V T U L P C T N # E
9O R I I # A R A G A A G I # M
10T A O # R G B E U I I C # O #
11C N N T E I # S S S F # I # N
12A T S N L # E # E # # N # T #
13P Y C I N C I D E N T # O # Y
14M Y T R A N S I T I O N # C #
15I Y # # # # # Y T I R O I R P
Word X Y Direction
AGREEMENT  141w
ASSET  115ne
AVAILABILITY  134sw
CAPACITY  86se
CHANGE  47ne
CONFIGURATION  88nw
DESIGN  813ne
ESCALATION  112sw
IMPACT  115n
IMPACT  115n
IMPROVEMENT  32e
INCIDENT  413e
OPERATIONS  33s
PORTFOLIO  11s
PRIORITY  1515w
PROBLEM  153s
RESOLUTION  62se
ROOTCAUSE  154sw
SERVICE  911nw
STRATEGY  312ne
TRANSITION  314e
URGENCY  88sw
WARRANTY  27s