ITIL

AGREEMENT
ASSET
AVAILABILITY
CAPACITY
CHANGE
CONFIGURATION
DESIGN
ESCALATION
IMPACT
IMPACT
IMPROVEMENT
INCIDENT
OPERATIONS
PORTFOLIO
PRIORITY
PROBLEM
RESOLUTION
ROOTCAUSE
SERVICE
STRATEGY
TRANSITION
URGENCY
UTILITY
WARRANTY

ITIL V3 Terminology

Try to find all 24 words on this board.

D E S I G N Y G E T A R T S T
J N Q J X Y T I R O I R P N E
Y J O Y T N A R R A W V U F S
Z T F I M P R O V E M E N T S
M P I Y T I L I B A L I A V A
E O M C R A G R E E M E N T R
L R P P A B R O O T C A U S E
B T A D H P K U R G E N C Y S
O F C H I Q A S G C Q X U J O
R O T N E D I C N I P F N G L
P L U S E R V I C E F S Y Q U
U I T U X N O I T I S N A R T
Q O C S N O I T A R E P O G I
N X Y N O I T A L A C S E C O
E G N A H C Y T I L I T U Y N
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Answer Key for ITIL

X
Y
123456789101112131415
1D E S I G N Y G E T A R T S T
2# N # # # Y T I R O I R P # E
3Y # O Y T N A R R A W # # # S
4# T # I M P R O V E M E N T S
5M P I Y T I L I B A L I A V A
6E O M C # A G R E E M E N T R
7L R P # A # R O O T C A U S E
8B T A # # P # U R G E N C Y S
9O F C # # # A # G # # # # # O
10R O T N E D I C N I # # # # L
11P L # S E R V I C E F # # # U
12# I # # # N O I T I S N A R T
13# O # S N O I T A R E P O # I
14# # # N O I T A L A C S E C O
15E G N A H C Y T I L I T U # N
Word X Y Direction
AGREEMENT  66e
ASSET  155n
AVAILABILITY  155w
CAPACITY  810nw
CHANGE  615w
CONFIGURATION  88nw
DESIGN  11e
ESCALATION  1314w
IMPACT  35s
IMPACT  35s
IMPROVEMENT  44e
INCIDENT  1010w
OPERATIONS  1313w
PORTFOLIO  25s
PRIORITY  132w
PROBLEM  111n
RESOLUTION  156s
ROOTCAUSE  77e
SERVICE  411e
STRATEGY  141w
TRANSITION  1512w
URGENCY  88e
UTILITY  1315w
WARRANTY  103w