What customer do not want

ARROGANCE
CARELESSNESS
CONCEITENESS
CONDESCENDING
DETACHECHEMENT
DISHONESTY
FOLLOW-UP
IMPATIENCE
INCONSISTENTCY
IRESPONSIBILITY
OVERBEARING
PESSIMISM
PROCRASTINATION
TEMPERAMENTAL
UNCONCERNE
UNRELIABILITY
WAITING

What customer do not want from customer service

Try to find all 17 words on this board.

T U S U C A P W A I T I N G I
E N S N E R R K N B H C D R N
M R E C C R O E H J F G E C C
P E N O N O C C S Z E S T O O
E L E N E G R V S F P O A N N
R I T C I A A L E O D V C D S
A A I E T N S M N L I E H E I
M B E R A C T S S L S R E S S
E I C N P E I I S O H B C C T
N L N E M B N M E W O E H E E
T I O A I E A I L - N A E N N
A T C L N A T S E U E R M D T
L Y I V T Y I S R P S I E I C
U T V S I Y O E A O T N N N Y
Y Q O A J W N P C R Y G T G Q
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Answer Key for What customer do not want

X
Y
123456789101112131415
1T U S U # A P W A I T I N G I
2E N S N E R R # # # # # D R N
3M R E C C R O # # # # # E C C
4P E N O N O C # S # # S T O O
5E L E N E G R # S F P O A N N
6R I T C I A A # E O D V C D S
7A A I E T N S M N L I E H E I
8M B E R A C T S S L S R E S S
9E I C N P E I I S O H B C C T
10N L N E M B N M E W O E H E E
11T I O # I # A I L - N A E N N
12A T C L # # T S E U E R M D T
13L Y I # # # I S R P S I E I C
14# T # # # # O E A # T N N N Y
15Y # # # # # N P C # Y G T G #
Word X Y Direction
ARROGANCE  61s
CARELESSNESS  915n
CONCEITENESS  312n
CONDESCENDING  143s
DETACHECHEMENT  133s
DISHONESTY  116s
FOLLOW-UP  106s
IMPATIENCE  511n
INCONSISTENTCY  151s
IRESPONSIBILITY  88sw
OVERBEARING  125s
PESSIMISM  815n
PROCRASTINATION  71s
TEMPERAMENTAL  11s
UNCONCERNE  41s
UNRELIABILITY  22s
WAITING  81e