customer service

APOLOGY
ATTITUDE
COMMUNICATION
CONFIDENTIALITY
COURTEOUS
EMPATHETIC
EXPLAIN
FAIRNESS
FOCUS
FRIENDLY
HONESTY
HUMOR
LAUGH
PATIENCE
POSITIVE
PRAISE
PROFESSIONAL
PROMPTNESS
REASSURE
RECOGNIZE
RESPONSIBILITY
SMILE
SOLUTIONS
UNDERSTANDING

As you go throughout your work day, remember, our focus is Customer Service!

Try to find all 24 words on this board.

V I Q R E M P A T H E T I C Y
E X P L A I N H U M O R O T R
N H A P O L O G Y P E U I E U
O U E Z I N G O C E R L S N O
I C E S E C N E I T A P D C H
T Y V S M I L E E I O E S A O
A L I E W J Y O T N R S O B N
C D T N G S U N S S E G L E E
I N I R V S E I T N A E U D S
N E S I K D B A T L S J T U T
U I O A I I N P A I S T I T Y
M R P F L D M U A U U T O I P
M F N I I O G R C U R Z N T R
O O T N R H P O J W E V S T J
C Y G P R O F E S S I O N A L
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Answer Key for customer service

X
Y
123456789101112131415
1# # # # E M P A T H E T I C Y
2E X P L A I N H U M O R O T R
3N # A P O L O G Y # # U I E U
4O # E Z I N G O C E R L S N #
5I # E S E C N E I T A P D # H
6T Y V S M I L E E I O E S # O
7A L I E # # # O T N R S O # N
8C D T N # # U N S S E # L E E
9I N I R # S E I T N A E U D S
10N E S I # D B A T L S # T U T
11U I O A I I N P A I S # I T Y
12M R P F L D M U A U U # O I #
13M F N I I O G R C # R # N T #
14O O T N R H P O # # E # S T #
15C Y G P R O F E S S I O N A L
Word X Y Direction
APOLOGY  33e
ATTITUDE  1415n
COMMUNICATION  115n
CONFIDENTIALITY  88ne
COURTEOUS  141sw
EMPATHETIC  51e
EXPLAIN  12e
FAIRNESS  412n
FOCUS  715ne
FRIENDLY  213n
HONESTY  155s
HUMOR  82e
LAUGH  1010sw
PATIENCE  125w
POSITIVE  312n
PRAISE  714ne
PROFESSIONAL  415e
PROMPTNESS  415ne
REASSURE  117s
RECOGNIZE  114w
RESPONSIBILITY  143sw
SMILE  46e
SOLUTIONS  136s
UNDERSTANDING  144sw