customer service

APOLOGY
ATTITUDE
COMMUNICATION
CONFIDENTIALITY
COURTEOUS
EMPATHETIC
EXPLAIN
FAIRNESS
FOCUS
FRIENDLY
HONESTY
HUMOR
PATIENCE
POSITIVE
PRAISE
PROFESSIONAL
PROMPTNESS
REASSURE
RECOGNIZE
RESPONSIBILITY
SMILE
SOLUTIONS
UNDERSTANDING

As you go throughout your work day, remember, our focus is Customer Service!

Try to find all 23 words on this board.

C O M M U N I C A T I O N Y G
Y O W X L T C O U R T E O U S
T U N D E R S T A N D I N G E
I P E F P L E F R I E N D L Y
L A V A I R Y A T T I T U D E
I T I I E D O T S R O M U H X
B I T R U S E M S S G G T W P
I E I N V L I N P E U Q Y L L
S N S E O V I A T T N R I E A
N C O S B Y B A R I N O E L I
O E P S Y G O L O P A E H I N
P R O F E S S I O N A L S M U
S O L U T I O N S R D W I S E
E M P A T H E T I C R F Q T M
R E C O G N I Z E F O C U S Y
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Answer Key for customer service

X
Y
123456789101112131415
1C O M M U N I C A T I O N # #
2Y O # # # # C O U R T E O U S
3T U N D E R S T A N D I N G #
4I P E F P # E F R I E N D L Y
5L A V A I R Y A T T I T U D E
6I T I I E D O T S R O M U H X
7B I T R # S E M S S # # # # P
8I E I N # # I N P E U # # # L
9S N S E # # # A T T N R # E A
10N C O S # # # # R I N O E L I
11O E P S Y G O L O P A E H I N
12P R O F E S S I O N A L S M #
13S O L U T I O N S # # # I S #
14E M P A T H E T I C # # # T #
15R E C O G N I Z E F O C U S Y
Word X Y Direction
APOLOGY  1111w
ATTITUDE  85e
COMMUNICATION  11e
CONFIDENTIALITY  88se
COURTEOUS  72e
EMPATHETIC  114e
EXPLAIN  155s
FAIRNESS  44s
FOCUS  1015e
FRIENDLY  84e
HONESTY  1311nw
HUMOR  146w
PATIENCE  24s
POSITIVE  311n
PRAISE  1011nw
PROFESSIONAL  112e
PROMPTNESS  54se
REASSURE  63se
RECOGNIZE  115e
RESPONSIBILITY  114n
SMILE  1413n
SOLUTIONS  113e
UNDERSTANDING  33e