customer service

APOLOGY
ATTITUDE
COMMUNICATION
CONFIDENTIALITY
COURTEOUS
EMPATHETIC
EXPLAIN
FAIRNESS
FOCUS
FRIENDLY
HONESTY
HUMOR
PATIENCE
POSITIVE
PROFESSIONAL
PROMPTNESS
REASSURE
RECOGNIZE
RESPONSIBILITY
SMILE
SOLUTIONS
UNDERSTANDING

As you go throughout your work day, remember, our focus is Customer Service!

Try to find all 22 words on this board.

S S E N T P M O R P Y J I Z C
L O M R S A P O L O G Y U O O
A L P E U P E X P L A I N W M
T U A S O R H S U C O F D E M
T T T P E O S U T C I A E Z U
I I H O T F E I M D I I R I N
T O E N R E V T E O U R S N I
U N T S U S I N F P R N T G C
D S I I O S T Y R A E E A O A
E M C B C I I T I T A S N C T
I I X I A O S S E I S S D E I
T L E L W N O E N E S C I R O
C E I I C A P N D N U A N A N
P T U T Q L Z O L C R I G D B
Y W T Y D O W H Y E E Z V K K
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Answer Key for customer service

X
Y
123456789101112131415
1S S E N T P M O R P # # # # C
2# O M R S A P O L O G Y U O O
3A L P E U P E X P L A I N # M
4T U A S O R H S U C O F D E M
5T T T P E O # U # # I A E Z U
6I I H O T F E # M D # I R I N
7T O E N R E V # E O # R S N I
8U N T S U S I N F P R N T G C
9D S I I O S T Y R A E E A O A
10E M C B C I I T I T A S N C T
11# I # I A O S S E I S S D E I
12# L # L # N O E N E S # I R O
13# E I I # A P N D N U # N # N
14# T # T # L # O L C R # G # #
15Y # # Y # # # H Y E E # # # #
Word X Y Direction
APOLOGY  62e
ATTITUDE  13s
COMMUNICATION  151s
CONFIDENTIALITY  88sw
COURTEOUS  510n
EMPATHETIC  31s
EXPLAIN  73e
FAIRNESS  124s
FOCUS  124w
FRIENDLY  98s
HONESTY  815n
HUMOR  74se
PATIENCE  108s
POSITIVE  713n
PROFESSIONAL  63s
PROMPTNESS  101w
REASSURE  118s
RECOGNIZE  1412n
RESPONSIBILITY  43s
SMILE  29s
SOLUTIONS  21s
UNDERSTANDING  133s