customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	13	ne
FAIR	9	7	e
FRIENDLY	11	4	sw
GOODPRICE	11	3	sw
HELPFUL	7	13	ne
KNOWLEDGABLE	3	13	e
NEEDS	3	13	n
ONTIME	4	13	ne
REBATES	14	7	s
REFUND	6	8	w
RELIABLE	6	8	n
SATISFACTION	8	8	sw