customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	3	8	se
FAIR	9	7	e
FRIENDLY	1	3	s
GOODPRICE	6	5	se
HELPFUL	3	9	ne
KNOWLEDGABLE	3	13	n
NEEDS	3	13	e
ONTIME	7	6	ne
REBATES	8	12	ne
REFUND	9	14	w
RELIABLE	6	7	se
SATISFACTION	8	8	sw