customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	3	sw
FAIR	7	9	w
FRIENDLY	5	14	e
GOODPRICE	6	7	se
HELPFUL	9	3	sw
KNOWLEDGABLE	13	3	w
NEEDS	9	9	se
ONTIME	12	4	s
REBATES	11	12	n
REFUND	11	12	w
RELIABLE	13	5	s
SATISFACTION	8	8	ne