customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	5	12	ne
FAIR	12	7	s
FRIENDLY	12	7	sw
GOODPRICE	5	4	e
HELPFUL	3	7	se
KNOWLEDGABLE	3	3	s
NEEDS	3	3	e
ONTIME	6	4	se
REBATES	15	8	sw
REFUND	15	8	n
RELIABLE	15	8	s
SATISFACTION	8	8	nw