customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	6	7	s
FAIR	10	6	n
FRIENDLY	7	7	s
GOODPRICE	9	4	sw
HELPFUL	13	9	nw
KNOWLEDGABLE	13	13	n
NEEDS	7	11	se
ONTIME	13	12	nw
REBATES	4	9	s
REFUND	7	8	se
RELIABLE	4	1	e
SATISFACTION	8	8	se