customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	3	15	e
FAIR	7	9	w
FRIENDLY	7	9	e
GOODPRICE	6	1	e
HELPFUL	9	3	sw
KNOWLEDGABLE	13	3	w
NEEDS	13	3	s
ONTIME	12	3	sw
REBATES	10	13	w
REFUND	10	13	e
RELIABLE	10	13	nw
SATISFACTION	8	8	ne