customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	1	6	e
FAIR	7	9	se
FRIENDLY	7	9	e
GOODPRICE	1	3	s
HELPFUL	8	15	e
KNOWLEDGABLE	13	3	w
NEEDS	13	3	s
ONTIME	12	4	w
REBATES	1	8	e
REFUND	8	9	se
RELIABLE	1	8	se
SATISFACTION	8	8	ne