customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	15	6	w
FAIR	9	9	e
FRIENDLY	7	15	e
GOODPRICE	15	3	s
HELPFUL	3	7	se
KNOWLEDGABLE	3	3	s
NEEDS	3	3	e
ONTIME	4	4	e
REBATES	15	8	w
REFUND	15	8	sw
RELIABLE	15	8	nw
SATISFACTION	8	8	nw