customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	13	nw
FAIR	7	7	w
FRIENDLY	14	11	n
GOODPRICE	12	11	n
HELPFUL	9	13	nw
KNOWLEDGABLE	13	13	w
NEEDS	13	13	n
ONTIME	12	13	nw
REBATES	12	6	w
REFUND	2	7	ne
RELIABLE	14	1	w
SATISFACTION	8	8	se