customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	4	7	se
FAIR	7	9	se
FRIENDLY	7	9	e
GOODPRICE	2	13	n
HELPFUL	9	3	sw
KNOWLEDGABLE	13	3	w
NEEDS	11	9	ne
ONTIME	12	3	sw
REBATES	8	9	se
REFUND	8	9	ne
RELIABLE	2	8	se
SATISFACTION	8	8	ne