customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	3	sw
FAIR	10	6	e
FRIENDLY	2	1	e
GOODPRICE	4	6	se
HELPFUL	7	3	se
KNOWLEDGABLE	3	3	e
NEEDS	3	3	s
ONTIME	12	11	nw
REBATES	2	9	se
REFUND	2	9	n
RELIABLE	9	11	w
SATISFACTION	8	8	nw