customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	14	8	sw
FAIR	9	9	e
FRIENDLY	14	3	s
GOODPRICE	1	6	se
HELPFUL	7	3	se
KNOWLEDGABLE	3	3	e
NEEDS	3	3	s
ONTIME	2	7	s
REBATES	8	14	e
REFUND	14	4	w
RELIABLE	6	11	ne
SATISFACTION	8	8	nw