customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	3	8	se
FAIR	9	9	s
FRIENDLY	9	9	n
GOODPRICE	1	11	n
HELPFUL	9	6	se
KNOWLEDGABLE	3	3	s
NEEDS	9	5	e
ONTIME	3	4	se
REBATES	9	8	se
REFUND	9	8	nw
RELIABLE	10	14	nw
SATISFACTION	8	8	nw