customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	3	se
FAIR	9	9	s
FRIENDLY	4	8	se
GOODPRICE	2	1	e
HELPFUL	8	5	se
KNOWLEDGABLE	3	3	e
NEEDS	8	12	w
ONTIME	3	7	s
REBATES	8	4	se
REFUND	8	4	e
RELIABLE	8	4	s
SATISFACTION	8	8	nw