customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	3	8	ne
FAIR	9	7	w
FRIENDLY	9	7	s
GOODPRICE	1	3	s
HELPFUL	3	9	ne
KNOWLEDGABLE	3	13	n
NEEDS	9	11	sw
ONTIME	15	13	w
REBATES	9	8	ne
REFUND	9	8	e
RELIABLE	1	8	se
SATISFACTION	8	8	sw