customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	8	13	ne
FAIR	9	7	e
FRIENDLY	9	7	w
GOODPRICE	12	14	w
HELPFUL	6	7	sw
KNOWLEDGABLE	3	13	e
NEEDS	5	7	n
ONTIME	4	12	e
REBATES	8	7	ne
REFUND	8	7	sw
RELIABLE	3	2	e
SATISFACTION	8	8	sw