customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	1	2	s
FAIR	6	2	w
FRIENDLY	6	2	se
GOODPRICE	3	10	ne
HELPFUL	9	13	nw
KNOWLEDGABLE	13	13	w
NEEDS	10	6	e
ONTIME	12	13	nw
REBATES	8	5	e
REFUND	1	8	ne
RELIABLE	8	5	se
SATISFACTION	8	8	se