customer service

DELIVERY
FAIR
FRIENDLY
GOODPRICE
HELPFUL
KNOWLEDGABLE
NEEDS
ONTIME
REBATES
REFUND
RELIABLE
SATISFACTION

wht do customers expect

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Word	X	Y	Direction
DELIVERY	10	8	n
FAIR	7	7	n
FRIENDLY	7	7	e
GOODPRICE	2	3	s
HELPFUL	9	13	nw
KNOWLEDGABLE	13	13	w
NEEDS	11	7	ne
ONTIME	12	13	nw
REBATES	8	7	sw
REFUND	8	7	se
RELIABLE	2	8	ne
SATISFACTION	8	8	se