Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

K C O M M U N I C A T E S W D
S E N C O U R A G E N G A G E
G M X M O N O I T A C U D E D
N P I P M U H N L I I S G W N
I O E L E O R E O C B D G R O
R W W E E C U T O I E Q E E P
A E E F R T T M E L T M M S S
C R M A I S P A W O O C P P E
T M L A S A T O T T U G A E R
D E N N S T N L S I L S T C H
Y N F S I K E U G M O O H T D
E T I T C M C R B Y Z N Y X M
Q O U A W A R E N E S S S W D
N D E X P L A I N S E B I R T
E A R I T C E N N O C G U A M
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Answer Key for Customer Service

X
Y
123456789101112131415
1# C O M M U N I C A T E # # #
2S E N C O U R A G E N G A G E
3G M X # O N O I T A C U D E D
4N P I P # U # N L # # # G # N
5I O E L E # R E O C # D # R O
6R W # E E C U T O I E # E E P
7A E E # R T T M E L T M M S S
8C R # A I S P A W O O C P P E
9# M # A S A T O T T U # A E R
10# E N # S T N # S I # S T C #
11# N # S I K E U # # O # H T #
12# T I T C # C R # # # N Y # #
13# O U A W A R E N E S S S # #
14N D E X P L A I N S E B I R T
15E # # # T C E N N O C # # # #
Word X Y Direction
ACKNOWLEDGE  413ne
ACTION  139nw
ALEUTIAN  103sw
ATTITUDE  88sw
AWARENESS  413e
CARING  18n
COMMUNICATE  21e
COMPASSION  105sw
CONNECT  1115w
COURTEOUS  42se
CUSTOMER  712ne
EASTERN  37se
EDUCATION  143w
EMPATHY  136s
EMPOWERMENT  22s
ENCOURAGE  22e
ENGAGE  102e
EXPECTATIONS  88se
EXPLAIN  314e
PEERS  24se
RESPECT  145s
RESPOND  159n
SMILE  12se
TRIBES  1514w