Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

R Y B T C E N N O C A R I N G
E E M P O W E R M E N T H C B
S N X P E G D E L W O N K C A
P C G P E D D S P E M B O O W
O O O A E E U D E Y L M O M A
N U H U G C R C F B M I A P R
D R X W R E T S A U I T M A E
N A L E U T I A N T T R C S N
R G X M D Q E I T I I T T S E
E E B W Y M C O T I I O P I S
T B R H P A R U U O O F N O S
S N T A T J D S N S R N I N E
A R T E R E X P L A I N S P B
E H R I E C U S T O M E R G X
Y H C T S R E S P E C T E M D
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Answer Key for Customer Service

X
Y
123456789101112131415
1R # # T C E N N O C A R I N G
2E E M P O W E R M E N T # # #
3S N X P E G D E L W O N K C A
4P C G P E D # S # E # # O O W
5O O O A E E U # E # L M # M A
6N U # U G C R C # B M I A P R
7D R # # R E T S A U I T M A E
8N A L E U T I A N T T R C S N
9R G # # # # E I T I I T T S E
10E E # # # M C O T I I O # I S
11T # # # P A # U U O O # N O S
12S # # A T # D # N S # N # N #
13A # T E # E X P L A I N S # #
14E H # # # C U S T O M E R # #
15Y # # # # R E S P E C T # # #
Word X Y Direction
ACKNOWLEDGE  153w
ACTION  147sw
ALEUTIAN  28e
ATTITUDE  136sw
AWARENESS  153s
CARING  101e
COMMUNICATE  143sw
COMPASSION  143s
CONNECT  101w
COURTEOUS  24se
CUSTOMER  614e
EASTERN  114n
EDUCATION  53se
EMPATHY  79sw
EMPOWERMENT  22e
ENCOURAGE  22s
ENGAGE  12se
EXPECTATIONS  88se
EXPLAIN  613e
PEERS  43se
RESPECT  615e
RESPOND  11s
SMILE  148nw
TRIBES  139nw