Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

M O W B C O M M U N I C A T E
O E M P O W E R M E N T Z E N
R N X O A W A R E N E S S C B
E C S P V C O U R T E O U S A
S O E K E Z K N R E T S A E P
P U B F D C J N A I T U E L A
O R I G U O T O O O S X J T Y
N A R T C M B A M W P R T I H
D G T C A P U E T L L I E C T
Y E U E T A R N A I T E O E A
I N P P I S C I Y U O N D D P
X G U S O S N T D A N N T G M
W A H E N I M E I E Q V S V E
O G V R H O M V C O S M I L E
E E S R G N V T T G N I R A C
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # C O M M U N I C A T E
2# E M P O W E R M E N T # # #
3R N X # A W A R E N E S S C #
4E C S P # C O U R T E O U S #
5S O E # E # K N R E T S A E #
6P U B # D C # N A I T U E L A
7O R I # U O T # O O S X # T Y
8N A R T C M # A M W P R T # H
9D G T C A P # E T L L I E C T
10# E # E T A R # A I T E O E A
11# N # P I S C I # U O N D # P
12# G # S O S N T D # N N # G M
13# A # E N I # E I E # # S # E
14# G # R # O # # C O S M I L E
15# E # # # N # T # G N I R A C
Word X Y Direction
ACKNOWLEDGE  53se
ACTION  610se
ALEUTIAN  156w
ATTITUDE  156sw
AWARENESS  53e
CARING  1515w
COMMUNICATE  51e
COMPASSION  66s
CONNECT  149sw
COURTEOUS  64e
CUSTOMER  143sw
EASTERN  145w
EDUCATION  55s
EMPATHY  1513n
EMPOWERMENT  22e
ENCOURAGE  22s
ENGAGE  210s
EXPECTATIONS  88se
EXPLAIN  136sw
PEERS  1511nw
RESPECT  414n
RESPOND  13s
SMILE  1114e
TRIBES  39n