Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

H S L L B V N A I T U E L A P
S E N C O U R A G E U P L E E
U M X N E M P A T H Y I Z T E
O P M P O G E D U T I T T A R
E O V N E I D T C E N N O C S
T W P R D C T E P Z H N U I S
R E Y E U O T C L G Z S Q N E
U R R T C M S A A W T B H U N
O M E S A P E R T O O G Y M E
C E S A T A B R M I U N R M R
A N P E I S I E E P O D K O A
R T E A O S R E S P O N D C W
I Y C F N I T N E L I M S C A
N W T K L O E N G A G E W E D
G C N E A N P F E X P L A I N
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Answer Key for Customer Service

X
Y
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1# # # # # # N A I T U E L A P
2S E N C O U R A G E # # # E E
3U M X N E M P A T H Y # # T E
4O P # P O G E D U T I T T A R
5E O # N E I D T C E N N O C S
6T W # R D C T E # # # # U I S
7R E # E U O T C L # # S # N E
8U R R T C M S A A W T # # U N
9O M E S A P E # T O O # # M E
10C E S A T A B # M I # N # M R
11A N P E I S I E # # O # K O A
12R T E # O S R E S P O N D C W
13I # C # N I T # E L I M S # A
14N # T # # O E N G A G E # # #
15G # # # # N # # E X P L A I N
Word X Y Direction
ACKNOWLEDGE  1513nw
ACTION  98nw
ALEUTIAN  141w
ATTITUDE  144w
AWARENESS  1513n
CARING  110s
COMMUNICATE  1412n
COMPASSION  66s
CONNECT  145w
COURTEOUS  110n
CUSTOMER  145sw
EASTERN  411n
EDUCATION  55s
EMPATHY  53e
EMPOWERMENT  22s
ENCOURAGE  22e
ENGAGE  714e
EXPECTATIONS  88se
EXPLAIN  915e
PEERS  151s
RESPECT  38s
RESPOND  712e
SMILE  1313w
TRIBES  713n