Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

T C E N N O C U S T O M E R V
X O K T N E M R E W O P M E W
Y T S C C K Y L P D Z F X N T
A W A R E N E S S U N P S C C
C O M M U N I C A T E G J O E
K S U O E T R U O C D J J U P
N M S W E E K D T O U A Z R S
O I Y E S R N A A M C L P A E
W L H P B I T T Q P A E H G R
L E O B A I S T A A T U C E C
E N Z L O R R I C S I T J N A
D C P N E M N T T S O I H G R
G X S E W Z P U I I N A B A I
E M P A T H Y D O O B N F G N
O N R E T S A E N N Z G O E G
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Answer Key for Customer Service

X
Y
123456789101112131415
1T C E N N O C U S T O M E R #
2# # # T N E M R E W O P M E #
3# # # # # # # # # # # # X N T
4A W A R E N E S S # # P # C C
5C O M M U N I C A T E # # O E
6K S U O E T R U O C D # # U P
7N M S # # E # # T O U A # R S
8O I # E S # N A # M C L # A E
9W L # P B I T T # P A E # G R
10L E O # A I S T A A T U # E C
11E N # L O R R I C S I T # N A
12D # P N E # # T T S O I # G R
13G X S E # # # U I I N A # A I
14E M P A T H Y D O O # N # G N
15# N R E T S A E N N # # # E G
Word X Y Direction
ACKNOWLEDGE  14s
ACTION  910s
ALEUTIAN  127s
ATTITUDE  88s
AWARENESS  14e
CARING  1510s
COMMUNICATE  15e
COMPASSION  106s
CONNECT  71w
COURTEOUS  106w
CUSTOMER  71e
EASTERN  815w
EDUCATION  115s
EMPATHY  114e
EMPOWERMENT  142w
ENCOURAGE  142s
ENGAGE  1410s
EXPECTATIONS  88sw
EXPLAIN  114ne
PEERS  314ne
RESPECT  159n
RESPOND  76sw
SMILE  26s
TRIBES  812nw