Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

N O I S S A P M O C A R I N G
L E N C O U R A G E N G A G E
R M X F F N M Q R E S P O N D
E P R P L C O U R T E O U S R
S O B Y E S S E N E R A W A E
P W E T A C I N U M M O C T M
E E X N L O T X R N G K G T O
C R P O E N M A O E N F R I T
T M L I U N W I T O T I L T S
O E A T T E T R W I B S P U U
U N I A I C N L L E O E A D C
Y T N C A T E O S J E N D E U
M U R U N D H Y H R F K S C C
W F R D G M T Z S M I L E J B
J F Z E M P A T H Y J U M N X
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Answer Key for Customer Service

X
Y
123456789101112131415
1N O I S S A P M O C A R I N G
2# E N C O U R A G E N G A G E
3R M X # # # # # R E S P O N D
4E P # P # C O U R T E O U S R
5S O # # E S S E N E R A W A E
6P W E T A C I N U M M O C T M
7E E X N L O T # R N # K # T O
8C R P O E N # A O E N # R I T
9T M L I U N # I T O T I # T S
10# E A T T E T # W I B S P U U
11# N I A I C # L # E O E A D C
12# T N C A T E # S # E N # E #
13# # # U N D # # # R # # S # #
14# # # D G # # # S M I L E # #
15# # # E M P A T H Y # # # # #
Word X Y Direction
ACKNOWLEDGE  145sw
ACTION  512ne
ALEUTIAN  56s
ATTITUDE  145s
AWARENESS  145w
CARING  101e
COMMUNICATE  136w
COMPASSION  101w
CONNECT  66s
COURTEOUS  64e
CUSTOMER  1511n
EASTERN  1412nw
EDUCATION  415n
EMPATHY  415e
EMPOWERMENT  22s
ENCOURAGE  22e
ENGAGE  102e
EXPECTATIONS  88se
EXPLAIN  36s
PEERS  1310sw
RESPECT  13s
RESPOND  93e
SMILE  914e
TRIBES  147sw