Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

E A S T E R N H G N I R A C V
W E N C O U R A G E R E U S L
I M X A W A R E N E S S G N E
E P C P C O M M U N I C A T E
R O O R E K A R A X E R L Z T
E W U E D C N F P X G E E T C
S E R M U O T O F D A S U Y E
P R T O C M R A W S G P T H N
E M E T A P I T T L N O I T N
C E O S T A B T J I E N A A O
T N U U I S E I P L O D N P C
F T S C O S S T B R P N G M I
J E U C N I Q U P E E R S E V
S M I L E O Z D Z N O I T C A
G N L V W N K E X P L A I N K
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Answer Key for Customer Service

X
Y
123456789101112131415
1E A S T E R N # G N I R A C #
2# E N C O U R A G E # # # # #
3# M X A W A R E N E S S # # #
4# P C P C O M M U N I C A T E
5R O O R E K # # # # E R L # T
6E W U E D C N # # # G E E # C
7S E R M U O T O # # A S U Y E
8P R T O C M R A W # G P T H N
9E M E T A P I T T L N O I T N
10C E O S T A B T # I E N A A O
11T N U U I S E I # # O D N P C
12# T S C O S S T # # # N G M #
13# # # # N I # U P E E R S E #
14S M I L E O # D # N O I T C A
15# # # # # N # E X P L A I N #
Word X Y Direction
ACKNOWLEDGE  43se
ACTION  1514w
ALEUTIAN  134s
ATTITUDE  88s
AWARENESS  43e
CARING  141w
COMMUNICATE  54e
COMPASSION  66s
CONNECT  1511n
COURTEOUS  34s
CUSTOMER  412n
EASTERN  11e
EDUCATION  55s
EMPATHY  1413n
EMPOWERMENT  22s
ENCOURAGE  22e
ENGAGE  1110n
EXPECTATIONS  88se
EXPLAIN  815e
PEERS  913e
RESPECT  15s
RESPOND  125s
SMILE  114e
TRIBES  77s