Customer Service

ACKNOWLEDGE
ACTION
ALEUTIAN
ATTITUDE
AWARENESS
CARING
COMMUNICATE
COMPASSION
CONNECT
COURTEOUS
CUSTOMER
EASTERN
EDUCATION
EMPATHY
EMPOWERMENT
ENCOURAGE
ENGAGE
EXPECTATIONS
EXPLAIN
PEERS
RESPECT
RESPOND
SMILE
TRIBES

A “customer” is anyone you interact with while at work: a patient and/or your fellow peer seeking your assistance. First and foremost, our customer owners should receive the utmost C.A.R.E. – Compassion Above Reasonable Expectations.

Try to find all 24 words on this board.

O J Z F E K N A I T U E L A E
G E M P O W E R M E N T A K K
D N X F X L Q C O N N E C T J
Y C E P H N T C E P S E R N X
C O D T E M S U O E T R U O C
U U U Y A C O M P A S S I O N
S R C H S C T E W T R I B E S
T A A T T S I A T T I T U D E
O G T A E R R N T F F I E N N
M E I P R E F H U I P X L O G
E B O M N E E R P M O L I I A
R E N E X P L A I N M N M T G
P Y S W C A R I N G G O S C E
Y S R E G D E L W O N K C A K
R Z N Q G Z W R E S P O N D U
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Answer Key for Customer Service

X
Y
123456789101112131415
1# # # # # # N A I T U E L A #
2# E M P O W E R M E N T # # #
3# N X # # # # C O N N E C T #
4# C E P # # T C E P S E R # #
5C O D T E # S U O E T R U O C
6U U U Y A C O M P A S S I O N
7S R C H S C T # W T R I B E S
8T A A T T S I A T T I T U D E
9O G T A E R R N T # # # E N N
10M E I P R E # # U I # # L O G
11E # O M N E # # # M O # I I A
12R # N E X P L A I N M N M T G
13# # S # C A R I N G # O S C E
14# S # E G D E L W O N K C A #
15# # # # # # # R E S P O N D #
Word X Y Direction
ACKNOWLEDGE  1414w
ACTION  1414n
ALEUTIAN  141w
ATTITUDE  88e
AWARENESS  106sw
CARING  513e
COMMUNICATE  1314nw
COMPASSION  66e
CONNECT  83e
COURTEOUS  155w
CUSTOMER  15s
EASTERN  55s
EDUCATION  34s
EMPATHY  412n
EMPOWERMENT  22e
ENCOURAGE  22s
ENGAGE  158s
EXPECTATIONS  88se
EXPLAIN  412e
PEERS  612n
RESPECT  134w
RESPOND  815e
SMILE  1313n
TRIBES  107e