Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	1	10	n
CANIHELPYOU	2	2	e
CERTAINLY	2	2	s
COMPUTERDOWN	8	8	se
DEFINITELY	6	15	e
ENJOY	8	8	e
I'IITRY	15	14	n
IAPOLOGIZE	6	5	e
IUNDERSTAND	6	6	s
PLEASEHOLD	5	5	s
SORRY	6	11	e
SURELY	3	14	n
THANKYOU	7	7	e
YES	10	2	sw