Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	5	14	e
CANIHELPYOU	14	2	w
CERTAINLY	6	13	e
COMPUTERDOWN	8	8	sw
DEFINITELY	6	10	e
ENJOY	8	8	w
I'IITRY	9	10	ne
IAPOLOGIZE	12	15	w
IUNDERSTAND	10	6	w
PLEASEHOLD	11	5	w
SORRY	14	7	n
SURELY	3	4	e
THANKYOU	9	7	w
YES	15	10	s