Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	15	4	s
CANIHELPYOU	14	2	s
CERTAINLY	14	2	w
COMPUTERDOWN	8	8	sw
DEFINITELY	1	6	se
ENJOY	8	8	se
I'IITRY	10	3	w
IAPOLOGIZE	11	6	s
IUNDERSTAND	10	6	w
PLEASEHOLD	11	5	w
SORRY	4	14	ne
SURELY	5	6	se
THANKYOU	1	4	e
YES	14	10	nw