Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	3	5	s
CANIHELPYOU	2	2	s
CERTAINLY	2	2	e
COMPUTERDOWN	8	8	se
DEFINITELY	15	6	sw
ENJOY	8	8	sw
I'IITRY	2	1	e
IAPOLOGIZE	5	6	s
IUNDERSTAND	6	6	e
PLEASEHOLD	5	5	e
SORRY	15	8	sw
SURELY	11	6	sw
THANKYOU	14	4	w
YES	6	15	e