Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	2	2	s
CANIHELPYOU	2	14	e
CERTAINLY	4	3	s
COMPUTERDOWN	8	8	ne
DEFINITELY	10	6	w
ENJOY	8	8	e
I'IITRY	6	1	e
IAPOLOGIZE	1	2	e
IUNDERSTAND	6	10	e
PLEASEHOLD	5	11	e
SORRY	11	10	se
SURELY	13	15	w
THANKYOU	7	9	e
YES	10	14	n