Good & Bad Customer Serivces

ABSOLUTELY
CANIHELPYOU
CERTAINLY
COMPUTERDOWN
DEFINITELY
ENJOY
I'IITRY
IAPOLOGIZE
IUNDERSTAND
PLEASEHOLD
SORRY
SURELY
THANKYOU
YES

Words people do/dont like to here for a customer services rep.

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Answer Key for Good & Bad Customer Serivces

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Word	X	Y	Direction
ABSOLUTELY	13	13	n
CANIHELPYOU	14	2	s
CERTAINLY	14	2	w
COMPUTERDOWN	8	8	sw
DEFINITELY	1	6	se
ENJOY	8	8	se
I'IITRY	12	11	n
IAPOLOGIZE	11	6	s
IUNDERSTAND	10	6	w
PLEASEHOLD	11	5	w
SORRY	1	14	n
SURELY	5	6	se
THANKYOU	3	4	e
YES	10	15	w