Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	8	3	s
BEPATIENT	15	9	n
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	14	1	w
EMPATHY	8	8	se
EYECONTACT	12	6	s
LISTEN	9	7	n
SMILE	8	9	ne
SOLUTION	4	9	n
TAKEOWNERSHIP	6	14	n