Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	3	14	n
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	s
DONTPANIC	2	1	e
EMPATHY	5	12	n
EYECONTACT	15	6	sw
LISTEN	7	7	ne
SMILE	11	6	e
SOLUTION	8	2	w
TAKEOWNERSHIP	2	15	ne