Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	12	5	sw
BEPATIENT	8	8	sw
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	e
DONTPANIC	14	9	n
EMPATHY	3	7	se
EYECONTACT	10	5	sw
LISTEN	7	7	w
SMILE	11	6	s
SOLUTION	12	4	w
TAKEOWNERSHIP	13	5	w