Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	11	nw
BEPATIENT	1	6	s
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	nw
EMPATHY	8	8	sw
EYECONTACT	4	1	e
LISTEN	9	9	sw
SMILE	7	5	e
SOLUTION	14	10	nw
TAKEOWNERSHIP	14	3	sw