Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	13	n
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	e
DONTPANIC	1	14	ne
EMPATHY	13	13	w
EYECONTACT	10	2	w
LISTEN	8	11	e
SMILE	10	8	nw
SOLUTION	8	3	w
TAKEOWNERSHIP	1	8	e