Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	13	e
BEPATIENT	8	8	sw
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	e
DONTPANIC	1	2	s
EMPATHY	8	8	w
EYECONTACT	10	2	sw
LISTEN	7	7	ne
SMILE	12	5	s
SOLUTION	14	8	n
TAKEOWNERSHIP	3	14	ne